I am extremely unimpressed with the lack of professionalism, knowledge, integrity and respect, let alone blatant miscommunication and misdiagnosis of a small leak from a tube by the water heater. I was never told there would be a charge for the estimate. I called 2 other companies for estimates (free) because the young employee from Walter seemed inexperienced and my instincts were right.
The technician from Brent’s was very efficient and knowledgeable and after thorough testing, with verbal and written explanations, he diagnosed that the expansion tank needed to be replaced. Brents solved the issue within 2 days. The communication was clear and written down on site. The person from Walter did not even notice or look at the expansion tank! He said the pressure valve was the problem, and possibly an entire water heater (way more expensive than the actual repair required) Nothing was explained in writing or by phone prior at any point. The problem was not correctly investigated or diagnosed. Walter is the only company I’ve ever dealt with that did not give free estimates, and did not provide professional customer service. When I called to explain my experience, the Walter plumbing supervisor was not even interested in listening to me. It seems to me, Walter Plumbing does not care about customer service, only about making money. When I called to express my concerns, I was treated with disrespect, as well as an uncaring, argumentative attitude. In the future I will be calling Brent’s Plumbing, NOT Walter plumbing for any plumbing problems that might occur.
Leslie Anne
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May 14, 2026
The service here is always great. The two young men that came were polite and knowledgeable. They explained everything and were very helpful. I’m going to schedule service yearly for now on.
TODD EHARDT
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August 22, 2025
We have used Walter Plumbing and Heating on numerous occasions over the years and they are the best when it comes to response time, professional quality workmanship, friendly, courteous, honest and knowledgeable staff and very reasonable prices. Absolutely the best plumbing and heating business in Cheyenne.
Toni Koritnik
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January 18, 2024
Walter Plumbing and Heating was recommended to me and I will continue to highly recommend them to others. Had a faucet leak and broke drain in my tub fixed and replaced today. Rudy was prompt, knowledgeable, efficient and friendly. Everyone I dealt with from the office staff to Rudy were fantastic! It was so refreshing to have a company do what they said they would do and do it when they said they would. Sadly, we are seeing less and less of this professionalism in Cheyenne lately. Kudos to you!
B Cummins
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March 24, 2023
We called after hours and left a message. Callback was pretty quick. I was informed they don't unclog drains after hours, BUT they did recommend two other plumbers who do. Very helpful even though we ended up using a different company.
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3912 Evans Ave, Cheyenne, WY 82001, USA
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I am extremely unimpressed with the lack of professionalism, knowledge, integrity and respect, let alone blatant miscommunication and misdiagnosis of a small leak from a tube by the water heater. I was never told there would be a charge for the estimate. I called 2 other companies for estimates (free) because the young employee from Walter seemed inexperienced and my instincts were right. The technician from Brent’s was very efficient and knowledgeable and after thorough testing, with verbal and written explanations, he diagnosed that the expansion tank needed to be replaced. Brents solved the issue within 2 days. The communication was clear and written down on site. The person from Walter did not even notice or look at the expansion tank! He said the pressure valve was the problem, and possibly an entire water heater (way more expensive than the actual repair required) Nothing was explained in writing or by phone prior at any point. The problem was not correctly investigated or diagnosed. Walter is the only company I’ve ever dealt with that did not give free estimates, and did not provide professional customer service. When I called to explain my experience, the Walter plumbing supervisor was not even interested in listening to me. It seems to me, Walter Plumbing does not care about customer service, only about making money. When I called to express my concerns, I was treated with disrespect, as well as an uncaring, argumentative attitude. In the future I will be calling Brent’s Plumbing, NOT Walter plumbing for any plumbing problems that might occur.
The service here is always great. The two young men that came were polite and knowledgeable. They explained everything and were very helpful. I’m going to schedule service yearly for now on.
We have used Walter Plumbing and Heating on numerous occasions over the years and they are the best when it comes to response time, professional quality workmanship, friendly, courteous, honest and knowledgeable staff and very reasonable prices. Absolutely the best plumbing and heating business in Cheyenne.
Walter Plumbing and Heating was recommended to me and I will continue to highly recommend them to others. Had a faucet leak and broke drain in my tub fixed and replaced today. Rudy was prompt, knowledgeable, efficient and friendly. Everyone I dealt with from the office staff to Rudy were fantastic! It was so refreshing to have a company do what they said they would do and do it when they said they would. Sadly, we are seeing less and less of this professionalism in Cheyenne lately. Kudos to you!
We called after hours and left a message. Callback was pretty quick. I was informed they don't unclog drains after hours, BUT they did recommend two other plumbers who do. Very helpful even though we ended up using a different company.