Great experience & Great team work on identifying the problem, giving real advice, and true knowledge of the situation about pipes being frozen & how my system is setup. They gave me up front standard price at first along with a military discount quote. They went to work, identified the problem, figured out my complicated kitchen pipes having well & septic system and figured out where the pipes run. Unfortunately a fix could not be done today and no fault of there’s because they truly tried, but only due to the extreme cold temperatures and how my pipes run. Instead of doing extreme damage or over quoting prices for the fix. Advice was given on temporary work arounds until some of this snow melts and temps rise a little more. I thanked them and asked how much it comes to and I was met with a thank you for your service. I responded thank you for your support and asked again I appreciate the help and knowledge and again asked how much does it come to and they responded again with another thank you for your service & stay warm & we are sorry we could not do more as they slowly walked away. Me in disbelief they took 0 payment when many others would jump on the opportunity of a payment. Instead they showed Grace, kindness, & knowledge. They are dedicated, knowledgeable, & hard working. I will not make another call to any other plumber other than this team next time. Highly recommend.
Matthew Carlin
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June 05, 2026
I found a drain leaking into my basement the day before leaving town for a week and I was lucky enough to find Urus Sewer and Drain on Thumbtack. Within a minute of reaching out for assistance I was contacted by Harrison and an appointment was set for the same day. Communication was excellent throughout the entire process. They kept me informed about arrival times and updates every step of the way.
Joe and Vinny were fantastic. Not only were they professional, knowledgeable, and courteous, but they went above and beyond to make sure the job was done right. When additional parts were needed, they made the trip to get exactly what was required instead of cutting corners. They also stayed as long as necessary to ensure everything was completed properly and functioning perfectly before they left.
It's rare to find a company that combines responsiveness, communication, professionalism, and genuine dedication to quality work the way Urus Sewer and Drain does. Harrison, Joe, and Vinny all exceeded my expectations.
Highly recommend Urus Sewer and Drain to anyone needing plumbing services!
Audrey Hodolic
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April 23, 2026
I was in a jam. Concrete coming tomorrow and I've got a blocked and broken lateral now. Along came 🎉Harrison 🎊, told me that he (and his crew) had the skills, then went on to prove it! They removed the blockage and installed a liner. Great experience and fascinating to watch. I highly recommend these guys.
Kathy Lowery
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May 14, 2026
Joseph explained everything very well. I felt confident working with him. He was kind and took care of the problem quickly. Vinny was also very helpful too! While plumbing work is expensive, I felt they were very reasonable and took care of my home with great care. I will definitely call on Urus Sewer and Drain again.
Kevin Le
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March 12, 2026
Harrison and his team are amazing, and I highly recommend them. Harrison’s meticulous attention to detail and willingness to take extra steps truly set him apart. His hard work was evident from the start, and I immediately felt comfortable trusting him and Urus with the sewer drain repair.
He clearly walked me through the entire process, kept me updated on the progress, and made sure I understood every detail. The 10-year post-work warranty also gave me great confidence and peace of mind. If you’re looking for someone reliable and thorough, Harrison is definitely the person for the job.
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3790 Pearl Rd Unit A, Medina, OH 44256, USA
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Great experience & Great team work on identifying the problem, giving real advice, and true knowledge of the situation about pipes being frozen & how my system is setup. They gave me up front standard price at first along with a military discount quote. They went to work, identified the problem, figured out my complicated kitchen pipes having well & septic system and figured out where the pipes run. Unfortunately a fix could not be done today and no fault of there’s because they truly tried, but only due to the extreme cold temperatures and how my pipes run. Instead of doing extreme damage or over quoting prices for the fix. Advice was given on temporary work arounds until some of this snow melts and temps rise a little more. I thanked them and asked how much it comes to and I was met with a thank you for your service. I responded thank you for your support and asked again I appreciate the help and knowledge and again asked how much does it come to and they responded again with another thank you for your service & stay warm & we are sorry we could not do more as they slowly walked away. Me in disbelief they took 0 payment when many others would jump on the opportunity of a payment. Instead they showed Grace, kindness, & knowledge. They are dedicated, knowledgeable, & hard working. I will not make another call to any other plumber other than this team next time. Highly recommend.
I found a drain leaking into my basement the day before leaving town for a week and I was lucky enough to find Urus Sewer and Drain on Thumbtack. Within a minute of reaching out for assistance I was contacted by Harrison and an appointment was set for the same day. Communication was excellent throughout the entire process. They kept me informed about arrival times and updates every step of the way. Joe and Vinny were fantastic. Not only were they professional, knowledgeable, and courteous, but they went above and beyond to make sure the job was done right. When additional parts were needed, they made the trip to get exactly what was required instead of cutting corners. They also stayed as long as necessary to ensure everything was completed properly and functioning perfectly before they left. It's rare to find a company that combines responsiveness, communication, professionalism, and genuine dedication to quality work the way Urus Sewer and Drain does. Harrison, Joe, and Vinny all exceeded my expectations. Highly recommend Urus Sewer and Drain to anyone needing plumbing services!
I was in a jam. Concrete coming tomorrow and I've got a blocked and broken lateral now. Along came 🎉Harrison 🎊, told me that he (and his crew) had the skills, then went on to prove it! They removed the blockage and installed a liner. Great experience and fascinating to watch. I highly recommend these guys.
Joseph explained everything very well. I felt confident working with him. He was kind and took care of the problem quickly. Vinny was also very helpful too! While plumbing work is expensive, I felt they were very reasonable and took care of my home with great care. I will definitely call on Urus Sewer and Drain again.
Harrison and his team are amazing, and I highly recommend them. Harrison’s meticulous attention to detail and willingness to take extra steps truly set him apart. His hard work was evident from the start, and I immediately felt comfortable trusting him and Urus with the sewer drain repair. He clearly walked me through the entire process, kept me updated on the progress, and made sure I understood every detail. The 10-year post-work warranty also gave me great confidence and peace of mind. If you’re looking for someone reliable and thorough, Harrison is definitely the person for the job.