I've been a member with Tom Drexler for a few years now. Rick knew exactly what work needed to be done before attempting to snake my bathroom sink. His work was clean cut. His customer service was impeccable!! His assistant Evan was amazing as well. Thank you for keeping the cost of repairs low with my membership and providing quality work! I will be referring Tom Drexler to family, friends and anyone who ask that may need professional plumbing repairs!
debra brewer
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June 20, 2025
Dallas and his assistant did a great job. He explained everything clearly and did the job with real professionalism. We were really happy to have them doing the work! They represented the company really well. I was pleasantly surprised when the job was finished within 24 hours of the incident happening. Thank you I would recommend your company and especially Dallas and his assistant. 5 stars
Sharif Kateeb
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June 26, 2025
I am writing to share my experience with your service team. Initially, my appointment was rescheduled from Wednesday to Thursday without any explanation, which was inconvenient and could have been communicated more effectively.
However, I was very impressed with the service provided by your technician, Michael Miller, on Thursday. Michael was professional, courteous, and highly knowledgeable. He explained the issue clearly and resolved it efficiently, delivering exceptional service.
While I appreciate the quality of service, I found the pricing to be quite high. Without the annual plan, the total cost was approximately $545, which seems steep compared to my past experiences where similar repairs, including parts available for $20 on Amazon and 30 minutes of labor, typically cost $150-$200. I opted for the annual plan at $345 plus $16.50 per month, which totals roughly the same amount as the one-time repair cost. In my opinion, the pricing could be more competitive.
Overall, Michael Miller’s outstanding service was a highlight, and I hope the company can address the pricing concerns to better align with customer expectations.
Willie Carden
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June 18, 2025
Great communicator and professional. Great ambassador for your company. Did a great job explaining the problem and how to correct the situation. Very careful in making sure the house flooring was protected while removing the old unit and installing the new unit. He also had covers on his feet. Nice work!
The only issue is the drain pan is really bent up. I will straighten it out, but if this is the only issue, no problem. The drain pan is the only reason Steve did not receive five stars.
Lisa Denlinger
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November 10, 2025
My experience with the service from the Tom Drexler company was excellent !
The electrician was friendly, professional, genuinely respectful, and answered all of my questions. The day of the repair/ service was just as excellent. Their prices were reasonable and I am SO grateful for their work! I have a mobile home and it is NOT easy to find service people. This was truly a God send and an answer to my prayers 🙏 ❤️
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I've been a member with Tom Drexler for a few years now. Rick knew exactly what work needed to be done before attempting to snake my bathroom sink. His work was clean cut. His customer service was impeccable!! His assistant Evan was amazing as well. Thank you for keeping the cost of repairs low with my membership and providing quality work! I will be referring Tom Drexler to family, friends and anyone who ask that may need professional plumbing repairs!
Dallas and his assistant did a great job. He explained everything clearly and did the job with real professionalism. We were really happy to have them doing the work! They represented the company really well. I was pleasantly surprised when the job was finished within 24 hours of the incident happening. Thank you I would recommend your company and especially Dallas and his assistant. 5 stars
I am writing to share my experience with your service team. Initially, my appointment was rescheduled from Wednesday to Thursday without any explanation, which was inconvenient and could have been communicated more effectively. However, I was very impressed with the service provided by your technician, Michael Miller, on Thursday. Michael was professional, courteous, and highly knowledgeable. He explained the issue clearly and resolved it efficiently, delivering exceptional service. While I appreciate the quality of service, I found the pricing to be quite high. Without the annual plan, the total cost was approximately $545, which seems steep compared to my past experiences where similar repairs, including parts available for $20 on Amazon and 30 minutes of labor, typically cost $150-$200. I opted for the annual plan at $345 plus $16.50 per month, which totals roughly the same amount as the one-time repair cost. In my opinion, the pricing could be more competitive. Overall, Michael Miller’s outstanding service was a highlight, and I hope the company can address the pricing concerns to better align with customer expectations.
Great communicator and professional. Great ambassador for your company. Did a great job explaining the problem and how to correct the situation. Very careful in making sure the house flooring was protected while removing the old unit and installing the new unit. He also had covers on his feet. Nice work! The only issue is the drain pan is really bent up. I will straighten it out, but if this is the only issue, no problem. The drain pan is the only reason Steve did not receive five stars.
My experience with the service from the Tom Drexler company was excellent ! The electrician was friendly, professional, genuinely respectful, and answered all of my questions. The day of the repair/ service was just as excellent. Their prices were reasonable and I am SO grateful for their work! I have a mobile home and it is NOT easy to find service people. This was truly a God send and an answer to my prayers 🙏 ❤️