Our house has a history of basement sewer line clogs caused by kitchen backups. Since 2019, we have had to snake the sewer line at least once a year. This time, we decided to hire Sewer Pros to perform both a sewer line cleaning and a camera inspection.
Steve ran a cable with a camera from the kitchen stack approximately 40 feet through the line with a chain cutter, and successfully removed a large amount of hardened grease and debris. After the cleaning, the sewer line was clear and flowing freely.
Throughout the entire process, Steve was very professional and took the time to explain in detail how everything worked. To my surprise, I was charged only for the cleaning service, and the price was even lower than what we paid back in 2019.
I cannot thank Steve enough for his excellent work and honesty. I highly recommend this company.
Sabi singh
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April 17, 2026
We had Sewer Pros out for a sewer lateral inspection, and the experience was extremely concerning.
During the inspection, multiple locations were flagged on-site by their own crew, and the camera was unable to pass through the entire line, indicating additional blockages or potential collapses. This was also consistent with prior cabling and snaking attempts from other technicians.
However, the final report only documented a single failure point near the vent and recommended a limited 5–10 ft repair — which does not reflect the actual condition of the line.
When we questioned this, we were told that additional issues would require extra payment to be included in the report, even though:
The issues were already observed during the same visit
Their own crew marked multiple problem areas
Prior service reports confirmed similar obstructions
This puts property owners in a very difficult position, especially when dealing with city approvals or sewer lateral programs that rely strictly on the written report.
It raises serious concerns when field findings are not fully documented unless additional fees are paid.
We strongly recommend that anyone using this company:
Request full documentation of all observed issues
Be present during inspection
Confirm what will and will not be included in the report before work begins
Very disappointing experience.
Laura Rudolphi
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January 16, 2026
I have been a customer of the Sewer Pros since I bought my house back in 2016. This past year, we had them come out for a sewer main inspection, which indicated we had some kind of blockage out to the city main requiring a camera inspection.
Sewer Pros was aware that for the camera inspection, they would need a liaison from the city to be present to watch the camera inspection as part of a reimbursement program, but they sent someone out to do the work without getting on the city schedule, so I had to spend another $200 to get the work done with the city there.
I politely asked them for a refund several times and they incessantly argued with me about the timing of phone calls, them not knowing that the rules had changed with the city, and finally on the last call, them accusing me of making the situation political. (I asked them if they would be talking down to me if I was a white dude, which had nothing at all to do with race and more of the fact that I felt they were trying to pull the wool over my eyes as a woman.)
I'm super disappointed at how this turned out and will no longer be a customer of Sewer Pros. What ever happened to making it right by the customer?
Jason and Kris Handy-Kraus
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April 10, 2025
I wanted to let you know that you have a great employee and good human in Steve.
Not only did he complete the job quickly and professionally, he allowed me to see my lines were clear, helped give me sound advice on future needs, and saved us a ridiculous amount of money. Your company will always be our first call in the future and you will be highly recommended to all of my family and friends
Sean DePass
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March 05, 2025
Working with Steven was great! He is super knowledgeable and took the time to explain everything to me. He had a bunch of great recommendations on how to avoid issues in the future. They are a professional company that is wonderful to work with.
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700 Crown Industrial Ct p, Chesterfield, MO 63005, USA
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Our house has a history of basement sewer line clogs caused by kitchen backups. Since 2019, we have had to snake the sewer line at least once a year. This time, we decided to hire Sewer Pros to perform both a sewer line cleaning and a camera inspection. Steve ran a cable with a camera from the kitchen stack approximately 40 feet through the line with a chain cutter, and successfully removed a large amount of hardened grease and debris. After the cleaning, the sewer line was clear and flowing freely. Throughout the entire process, Steve was very professional and took the time to explain in detail how everything worked. To my surprise, I was charged only for the cleaning service, and the price was even lower than what we paid back in 2019. I cannot thank Steve enough for his excellent work and honesty. I highly recommend this company.
We had Sewer Pros out for a sewer lateral inspection, and the experience was extremely concerning. During the inspection, multiple locations were flagged on-site by their own crew, and the camera was unable to pass through the entire line, indicating additional blockages or potential collapses. This was also consistent with prior cabling and snaking attempts from other technicians. However, the final report only documented a single failure point near the vent and recommended a limited 5–10 ft repair — which does not reflect the actual condition of the line. When we questioned this, we were told that additional issues would require extra payment to be included in the report, even though: The issues were already observed during the same visit Their own crew marked multiple problem areas Prior service reports confirmed similar obstructions This puts property owners in a very difficult position, especially when dealing with city approvals or sewer lateral programs that rely strictly on the written report. It raises serious concerns when field findings are not fully documented unless additional fees are paid. We strongly recommend that anyone using this company: Request full documentation of all observed issues Be present during inspection Confirm what will and will not be included in the report before work begins Very disappointing experience.
I have been a customer of the Sewer Pros since I bought my house back in 2016. This past year, we had them come out for a sewer main inspection, which indicated we had some kind of blockage out to the city main requiring a camera inspection. Sewer Pros was aware that for the camera inspection, they would need a liaison from the city to be present to watch the camera inspection as part of a reimbursement program, but they sent someone out to do the work without getting on the city schedule, so I had to spend another $200 to get the work done with the city there. I politely asked them for a refund several times and they incessantly argued with me about the timing of phone calls, them not knowing that the rules had changed with the city, and finally on the last call, them accusing me of making the situation political. (I asked them if they would be talking down to me if I was a white dude, which had nothing at all to do with race and more of the fact that I felt they were trying to pull the wool over my eyes as a woman.) I'm super disappointed at how this turned out and will no longer be a customer of Sewer Pros. What ever happened to making it right by the customer?
I wanted to let you know that you have a great employee and good human in Steve. Not only did he complete the job quickly and professionally, he allowed me to see my lines were clear, helped give me sound advice on future needs, and saved us a ridiculous amount of money. Your company will always be our first call in the future and you will be highly recommended to all of my family and friends
Working with Steven was great! He is super knowledgeable and took the time to explain everything to me. He had a bunch of great recommendations on how to avoid issues in the future. They are a professional company that is wonderful to work with.