We needed a sewer drain access installed outside of our home to prepare for a necessary hydrojetting job. The communication for scheduling was clear and straightforward, and the actual work was completed very fast. Installing the access point was the final piece we needed, and their speed allowed us to have our sewer line hydrojetted successfully just three days after our initial attempt failed due to a lack of exterior access. Highly recommend The Pipe Doctor for their efficiency and professional service
Lorra Biddle
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March 04, 2026
Trisha and her crew replaced the pipes around our foundation. I can’t say enough about the professionalism of this company. I’ve recently had a lot of contractor work inside and outside my home and, this job was one of the least stressful. The price was fair, the work was done exactly as promised. They showed up on time, work site was left clean and safe every day and, everything was put back in place at completion. I highly recommend The Pipe Doctor!
Kaori Winston
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August 03, 2025
Be careful with this company.
Our bathroom backed up, and I called for help. Trisha quoted $800–$900 for hydro jetting. I agreed out of urgency. While I was at work, she came and claimed to have cleared the line, but it clogged again shortly after.
She then said we needed a new exterior clean-out, 9 feet deep, involving concrete removal—for $7,500. No written estimate or email was ever sent, despite her saying she would.
Thankfully, I called another plumber for a second opinion. He inspected the site carefully and fixed the problem correctly the same day—for only $329.45.
We don't believe we should pay Trisha $800 for working on the wrong line. She clearly didn’t understand the layout, and her communication was unreliable—she didn’t call or email when promised. Very disappointing experience.
Logan Buchy
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October 23, 2024
Our sewer collapsed and backed up into our driveway. I talked to several contractors on how to fix the problem; Trisha stood out as both very knowledgeable and pragmatic. She had a team out that day to restore service. She took the time to explain what caused the failure and various options for repairing the issue and recommended additional options to avoid some other problem spots in our 100 year old concrete pipes. I felt that her prices were more than fair given the amount of work. Her team also restored the whole area as it was before the fix. I'll be recommending her to my friends, great contractor to work with. Hopefully I don't need more sewer work in the future, but I'll know who to call if I do.
Monika T
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March 08, 2025
Second update March 7:
I’ve received a refund and have adjusted my rating from 1 star to 3 stars. All of the following up (more than 3 weeks) to reach a resolution was stressful, but I am OK with how things have turned out now.
————————
Update March 7 2025:
Yesterday Trisha apologized and sent me an estimate for repair work, but no sewer scope video to confirm the conditions described. She also offered me a refund but my bank doesn’t do Zelle. I sent her my info for two other money transfer services and said that if she’d prefer to send me a check instead, that would work. But haven’t actually received the actual scope video or a refund yet.
————————
Original review:
Unfortunately we didn’t get what we paid for.
We paid for a scope report or our sewer and drainage. Trisha’s visit went well and we wrote a check with the understanding that the report would be emailed to us.
It’s been more than three weeks and she hasn’t sent the report despite me following up multiple times. She deposited our check already though.
I have asked for the report, or a refund if she won’t be sending the report, but I’ve received neither.
Will update my review if a resolution is reached.
Our Address
12345 Lake City Way NE Ste 311, Seattle, WA 98125, USA
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We needed a sewer drain access installed outside of our home to prepare for a necessary hydrojetting job. The communication for scheduling was clear and straightforward, and the actual work was completed very fast. Installing the access point was the final piece we needed, and their speed allowed us to have our sewer line hydrojetted successfully just three days after our initial attempt failed due to a lack of exterior access. Highly recommend The Pipe Doctor for their efficiency and professional service
Trisha and her crew replaced the pipes around our foundation. I can’t say enough about the professionalism of this company. I’ve recently had a lot of contractor work inside and outside my home and, this job was one of the least stressful. The price was fair, the work was done exactly as promised. They showed up on time, work site was left clean and safe every day and, everything was put back in place at completion. I highly recommend The Pipe Doctor!
Be careful with this company. Our bathroom backed up, and I called for help. Trisha quoted $800–$900 for hydro jetting. I agreed out of urgency. While I was at work, she came and claimed to have cleared the line, but it clogged again shortly after. She then said we needed a new exterior clean-out, 9 feet deep, involving concrete removal—for $7,500. No written estimate or email was ever sent, despite her saying she would. Thankfully, I called another plumber for a second opinion. He inspected the site carefully and fixed the problem correctly the same day—for only $329.45. We don't believe we should pay Trisha $800 for working on the wrong line. She clearly didn’t understand the layout, and her communication was unreliable—she didn’t call or email when promised. Very disappointing experience.
Our sewer collapsed and backed up into our driveway. I talked to several contractors on how to fix the problem; Trisha stood out as both very knowledgeable and pragmatic. She had a team out that day to restore service. She took the time to explain what caused the failure and various options for repairing the issue and recommended additional options to avoid some other problem spots in our 100 year old concrete pipes. I felt that her prices were more than fair given the amount of work. Her team also restored the whole area as it was before the fix. I'll be recommending her to my friends, great contractor to work with. Hopefully I don't need more sewer work in the future, but I'll know who to call if I do.
Second update March 7: I’ve received a refund and have adjusted my rating from 1 star to 3 stars. All of the following up (more than 3 weeks) to reach a resolution was stressful, but I am OK with how things have turned out now. ———————— Update March 7 2025: Yesterday Trisha apologized and sent me an estimate for repair work, but no sewer scope video to confirm the conditions described. She also offered me a refund but my bank doesn’t do Zelle. I sent her my info for two other money transfer services and said that if she’d prefer to send me a check instead, that would work. But haven’t actually received the actual scope video or a refund yet. ———————— Original review: Unfortunately we didn’t get what we paid for. We paid for a scope report or our sewer and drainage. Trisha’s visit went well and we wrote a check with the understanding that the report would be emailed to us. It’s been more than three weeks and she hasn’t sent the report despite me following up multiple times. She deposited our check already though. I have asked for the report, or a refund if she won’t be sending the report, but I’ve received neither. Will update my review if a resolution is reached.