I really appreciated the excellent service provided by Charles. He was professional, courteous, and took the time to clearly explain the work he needed to perform. He completed the job within the timeframe he originally estimated and made the entire experience smooth and stress-free. I highly recommend Charles and Super Service to anyone looking for reliable, high-quality service.
Anthony Perry
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March 17, 2026
Edit as of 3-17: dropped to a 4 star. Would be 3 if it weren’t for the quick response time and fix. The original crew that did the install attempted to seal very large gaps between my vents/duct work and heat pump with HVAC tape. The size of the gaps (several inches) required sheet metal work. Tape is meant for small gaps.
A few months after the install I went up to the crawl space to check on something. Both ducts to the supply and return had COMPLETELY blown off bc the tape wasn’t strong enough.
Fortunately Victor from service dept was out to my apt same day I called to check it out, and installed sheet metal / fixed the job within 48 hours. So definitely not how the install should have been done, but remedied quickly and was still under labor warranty so the fix was no charge. Would still recommend the company.
****
Original review:
TL;DR - used Super Service Today for an HVAC unit replacement. They were fairly priced, professional and very efficient. The quality of work and craftsmanship was top-tier. Cannot recommend this group enough & have given our building management team their info so that SST is a recommended contractor for other tenants. SUPPORT YOUR LOCAL BUSINESSES AND NOT THE PRIVATE EQUITY BACKED MONSTERS LIKE SILA.
**
I have been using Super Service Today over the past year or so to service my hvac unit (heat pump). I live in a condo building where the pumps are placed in awkward places in the ceiling that are hard to access. Despite that, SST has always been willing to come out and somehow still gets the maintenances done.
About a month ago, my heat stopped working. Air was blowing, but it wasnt hot. SST came out and ran the diagnostic (which, as a side note, they will net the cost to run the diagnostic against any service or replacement job you do with them as a result). There was a likely issue, but the service job was going to be expensive, may not actually have not been the root cause to my lack of heat, and my unit was old anyways. So I had Jason, one of their sales guys, come out and quote me a replacement.
He was pretty diligent walking through the apartment, helping think through / calculating appropriate size units for my place (ended up increasing my system by half a ton), how to potentially re-engineer the supplies and returns, etc. Clearly focused not only only selling the job, but also making sure the job was done right and that the end result for me was the best it could be.
After a bit of negotiating on price (which they were fair on) I signed them up. Within a few days, Jason was back with Quinn, the install manager. Great guy. Together, the three of us spent a FULL HOUR AND A HALF walking through the job and what we wanted to do. They fielded all of my questions and concerns and didnt rush me whatsoever. We had our game plan, they moved a few of their other jobs around (I was trying to get the install done ahead of Thanksgiving and it was the Friday before) and by Monday, there was a crew at my apartment jamming away.
It was a complex job - they had to cut into the ceiling as the unit's previous owners installed the pump and THEN ran sheetrock (so the full unit was impossible to remove), manually remove the old pump, put the new one in, add another supply and run duct to it, and replace all of the grates of the supplies to provide improved airflow and coverage throughout my condo. They were efficient, fairly clean (for example, they even put up a plastic drape in the hallway to minimize dust and sheetrock spreading through the apartment) and overall did a great job.
They were in and out in a little over a day!
Gave generous maintenance plan as well as labor/parts warranty as well.
The group is fair on pricing (much better than some of the larger, private-equity backed companies like SILA) and do just as good of a job - there was no gap in the quality of the work. Partner with companies like SST and support your local communities.
Kathy Wright
-
May 29, 2026
Eddy from SuperServiceToday was excellent. He was professional, friendly, walked me through the septic review film and results. I felt comfortable and not upsold. I've had 2 associates from the company in my house and it was a great experience both times, 100% recommend this amazing group of trades people!
guojun yuan
-
December 09, 2025
I am so impressed and extremely happy with my today’s experience with Super Service Today. I had a broken sewer pipe which is under the foundation and needs to be replaced. Roy came in and did the evaluation and proposed options for me in a very professional manner. He is very knowledgeable, kind and professional. He gives me expert advice with different case scenarios, and made very reasonable recommendations on the solutions based on my specific needs. I would also specifically thank the actual working team, including Tito, Rogelio, Jaden and Jose. This team is just super. I cannot say enough good things about thier work, experience and professionalism. After the work is done, they vacuumed my carpet in the basement and cleaned the working area outside of my house in a fantastic situation. I was so impressed and really appreciated their every effort. Absolutely 5 stars and I would highly recommend this company and this awesome team.
Ely yanez
-
June 04, 2026
Outstanding service from start to finish! Rob responded quickly, arrived on time, and fixed our plumbing issue efficiently. He was knowledgeable, honest, and took the time to answer all of our questions. Highly recommend to anyone needing plumbing services!
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I really appreciated the excellent service provided by Charles. He was professional, courteous, and took the time to clearly explain the work he needed to perform. He completed the job within the timeframe he originally estimated and made the entire experience smooth and stress-free. I highly recommend Charles and Super Service to anyone looking for reliable, high-quality service.
Edit as of 3-17: dropped to a 4 star. Would be 3 if it weren’t for the quick response time and fix. The original crew that did the install attempted to seal very large gaps between my vents/duct work and heat pump with HVAC tape. The size of the gaps (several inches) required sheet metal work. Tape is meant for small gaps. A few months after the install I went up to the crawl space to check on something. Both ducts to the supply and return had COMPLETELY blown off bc the tape wasn’t strong enough. Fortunately Victor from service dept was out to my apt same day I called to check it out, and installed sheet metal / fixed the job within 48 hours. So definitely not how the install should have been done, but remedied quickly and was still under labor warranty so the fix was no charge. Would still recommend the company. **** Original review: TL;DR - used Super Service Today for an HVAC unit replacement. They were fairly priced, professional and very efficient. The quality of work and craftsmanship was top-tier. Cannot recommend this group enough & have given our building management team their info so that SST is a recommended contractor for other tenants. SUPPORT YOUR LOCAL BUSINESSES AND NOT THE PRIVATE EQUITY BACKED MONSTERS LIKE SILA. ** I have been using Super Service Today over the past year or so to service my hvac unit (heat pump). I live in a condo building where the pumps are placed in awkward places in the ceiling that are hard to access. Despite that, SST has always been willing to come out and somehow still gets the maintenances done. About a month ago, my heat stopped working. Air was blowing, but it wasnt hot. SST came out and ran the diagnostic (which, as a side note, they will net the cost to run the diagnostic against any service or replacement job you do with them as a result). There was a likely issue, but the service job was going to be expensive, may not actually have not been the root cause to my lack of heat, and my unit was old anyways. So I had Jason, one of their sales guys, come out and quote me a replacement. He was pretty diligent walking through the apartment, helping think through / calculating appropriate size units for my place (ended up increasing my system by half a ton), how to potentially re-engineer the supplies and returns, etc. Clearly focused not only only selling the job, but also making sure the job was done right and that the end result for me was the best it could be. After a bit of negotiating on price (which they were fair on) I signed them up. Within a few days, Jason was back with Quinn, the install manager. Great guy. Together, the three of us spent a FULL HOUR AND A HALF walking through the job and what we wanted to do. They fielded all of my questions and concerns and didnt rush me whatsoever. We had our game plan, they moved a few of their other jobs around (I was trying to get the install done ahead of Thanksgiving and it was the Friday before) and by Monday, there was a crew at my apartment jamming away. It was a complex job - they had to cut into the ceiling as the unit's previous owners installed the pump and THEN ran sheetrock (so the full unit was impossible to remove), manually remove the old pump, put the new one in, add another supply and run duct to it, and replace all of the grates of the supplies to provide improved airflow and coverage throughout my condo. They were efficient, fairly clean (for example, they even put up a plastic drape in the hallway to minimize dust and sheetrock spreading through the apartment) and overall did a great job. They were in and out in a little over a day! Gave generous maintenance plan as well as labor/parts warranty as well. The group is fair on pricing (much better than some of the larger, private-equity backed companies like SILA) and do just as good of a job - there was no gap in the quality of the work. Partner with companies like SST and support your local communities.
Eddy from SuperServiceToday was excellent. He was professional, friendly, walked me through the septic review film and results. I felt comfortable and not upsold. I've had 2 associates from the company in my house and it was a great experience both times, 100% recommend this amazing group of trades people!
I am so impressed and extremely happy with my today’s experience with Super Service Today. I had a broken sewer pipe which is under the foundation and needs to be replaced. Roy came in and did the evaluation and proposed options for me in a very professional manner. He is very knowledgeable, kind and professional. He gives me expert advice with different case scenarios, and made very reasonable recommendations on the solutions based on my specific needs. I would also specifically thank the actual working team, including Tito, Rogelio, Jaden and Jose. This team is just super. I cannot say enough good things about thier work, experience and professionalism. After the work is done, they vacuumed my carpet in the basement and cleaned the working area outside of my house in a fantastic situation. I was so impressed and really appreciated their every effort. Absolutely 5 stars and I would highly recommend this company and this awesome team.
Outstanding service from start to finish! Rob responded quickly, arrived on time, and fixed our plumbing issue efficiently. He was knowledgeable, honest, and took the time to answer all of our questions. Highly recommend to anyone needing plumbing services!