We needed a cracked sewer pipe repaired, and Stott was the excavation and plumbing service used for the repair by our sewer line insurance provider. The repair was about 185' from our house under a public roadway with a pipe depth of about 12'. Permits, excavators, shoring, dump trucks, asphalt trucks and compactors... the works. From flagging off the road to done under 4 days time, including the day to pre-cut and prep for excavation. We sincerely appreciate the execution of the repair that was performed. The communication from the team, and specifically Cody, the work lead, was punctual and thorough to coordinate the site work. The schedule was easy for us to communicate to our neighbors, who were also impacted (since this repair was under the roadway not even on our property). The site was left in an excellent condition with asphalt ready to drive on two days after the repair.
Spicy
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June 10, 2026
The technician was great when he first came out for an exterior line warranty call. He gave us a verbal bid, telling us that our leak was covered in the warranty and that he would double check to make sure the hose bib replacement in the back yard was covered, since the crack and leak was due to the leak in our front line. He then quoted us to replace the hose bib on the front of the house around $450. Great. The bid tech sat out front for at least a half hour, making sure everything was good and setting up the appointment. Fast forward to the replacement, everything went great. I got a call to make the payment. I was only charged $350. I thought great. We caught a deal. Thought that was the end of it.
Got a call a month later telling me we owe another $300 because the hose bib in the back wasn't covered. So, why wasn't this addressed with the initial payment? I never got a physical copy of the initial bid, nor did I get a receipt for my initial payment. When questioning why I was charged that way, I was told they didn't know because the person I initially spoke with doesn't work there anymore.
I'm mainly frustrated with the poor communication and the lack of paperwork. The work itself was acceptable.
Brett Hilton
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January 13, 2026
I bought the Homeserve insurance and hoped I never needed it. Yip we had a main line water leak right under the cement sidewalks and our walk way. At the end of the day We have water, the yard was put back together nicely and the insurance covered it all, and no sidewalks got dug up. Stott’s was here all day. I am surprised and please at the results.
I just wanted to say they performed above my expectations.
Jennifer Nielson
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April 14, 2026
I had a great experience with this plumbing company today. The technician, Zach was professional, polite, and clearly knowledgeable. He took the time to explain what was causing the issue and walked me through what he was doing, which I really appreciated. He also answered a few additional plumbing questions I had about future maintenance without hesitation. The whole process felt honest and thorough, and the work was done efficiently. I would definitely recommend this company to anyone looking for reliable and friendly service. Thank you!
Sabrina Richardson
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May 28, 2026
Ben from Stott Plumbing was fantastic to work with. He was professional, knowledgeable, and took the time to explain everything clearly. The work was done efficiently and with great attention to detail. Honest, reliable service and I’d definitely recommend him to anyone needing plumbing work done.
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165 Gregson Ave S, Salt Lake City, UT 84115, USA
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We needed a cracked sewer pipe repaired, and Stott was the excavation and plumbing service used for the repair by our sewer line insurance provider. The repair was about 185' from our house under a public roadway with a pipe depth of about 12'. Permits, excavators, shoring, dump trucks, asphalt trucks and compactors... the works. From flagging off the road to done under 4 days time, including the day to pre-cut and prep for excavation. We sincerely appreciate the execution of the repair that was performed. The communication from the team, and specifically Cody, the work lead, was punctual and thorough to coordinate the site work. The schedule was easy for us to communicate to our neighbors, who were also impacted (since this repair was under the roadway not even on our property). The site was left in an excellent condition with asphalt ready to drive on two days after the repair.
The technician was great when he first came out for an exterior line warranty call. He gave us a verbal bid, telling us that our leak was covered in the warranty and that he would double check to make sure the hose bib replacement in the back yard was covered, since the crack and leak was due to the leak in our front line. He then quoted us to replace the hose bib on the front of the house around $450. Great. The bid tech sat out front for at least a half hour, making sure everything was good and setting up the appointment. Fast forward to the replacement, everything went great. I got a call to make the payment. I was only charged $350. I thought great. We caught a deal. Thought that was the end of it. Got a call a month later telling me we owe another $300 because the hose bib in the back wasn't covered. So, why wasn't this addressed with the initial payment? I never got a physical copy of the initial bid, nor did I get a receipt for my initial payment. When questioning why I was charged that way, I was told they didn't know because the person I initially spoke with doesn't work there anymore. I'm mainly frustrated with the poor communication and the lack of paperwork. The work itself was acceptable.
I bought the Homeserve insurance and hoped I never needed it. Yip we had a main line water leak right under the cement sidewalks and our walk way. At the end of the day We have water, the yard was put back together nicely and the insurance covered it all, and no sidewalks got dug up. Stott’s was here all day. I am surprised and please at the results. I just wanted to say they performed above my expectations.
I had a great experience with this plumbing company today. The technician, Zach was professional, polite, and clearly knowledgeable. He took the time to explain what was causing the issue and walked me through what he was doing, which I really appreciated. He also answered a few additional plumbing questions I had about future maintenance without hesitation. The whole process felt honest and thorough, and the work was done efficiently. I would definitely recommend this company to anyone looking for reliable and friendly service. Thank you!
Ben from Stott Plumbing was fantastic to work with. He was professional, knowledgeable, and took the time to explain everything clearly. The work was done efficiently and with great attention to detail. Honest, reliable service and I’d definitely recommend him to anyone needing plumbing work done.