I called and left a message with them last night, telling them my water heater tray was full, pilot light wouldn't come back on, and I needed them to come ASAP. They texted me first thing this morning, said we're going to come this morning, we'll text you at 8:30 to let you know when. They texted me before 8:30 and told me they'd be here around 11. Jace came right at 11, found the crack in my tank, meaning I needed a new water heater. He said if I went and got one myself they could maybe install it today. I immediately bought one at Home Depot, brought it home, and 30 minutes later Moses and Josiah showed up and installed it, hauling away the old one. Took them about an hour. So from me calling them to having hot water again and starting the dishwasher just now, it was 20 hours. Pretty incredible. Thanks, gents! I'll tell folks I know about y'all whenever given the chance.
cknugget
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April 17, 2024
Don’t even look in Stone Creeks Direction if you’re wanting professional plumbing services. They came out with an amateur plumber to do an estimate apparently and he quoted me wrong. After taking my deposit for said agreed quote. They came out only to realize the guy made a mistake so he said he would eat the cost difference because he quoted me wrong. That we would have to reschedule tho because he was not prepared for the job because he misunderstood what was being done and did not have the proper tools. He talked about how this cost more to do but he would eat the cost difference because of his mistake. No problem right? He left and told me he would be back at 10am the next day to start the job with the right tools. Next day rolls around we prepare for the arrival only to get a call from Stone Creek at 11am stating the new estimate was drawn up and I had to approve it before they would send the plumber out to our 10am appointment we already had set up. I checked the new quote and saw that Stone Creek tried to add an additional $495 worth in the said labor differences that the worker told me the day before he would take care of due to the mistake. When I called to inquire about this. I spoke with the receptionist, Tammy and explained what we agreed upon per taking my deposit is not in accord with the new estimate. She was trying to stick those mistakes on me. I explained that since I was told one thing I wanted them to honor it. She said she would need to speak with her boss and get back to me. Hours went by with no reply so I called back only to be told they were not going to wave those charges for their mistake and Tammy said you’ll get your deposit back and then hung up before I coup seven say anything to reply. So not only is this business conducting in shady behavior. They wasted not one, but two of my days that I took off and planned for plumbing work by them for schedules they broke and the plumber clearly has no clue what’s even going on to do proper work any how. Do not let this company waste your time and wreck your peace because that’s the experience they left with me. They honestly don’t even deserve one star.
Walter Mathews
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September 08, 2025
Great job. Clean. Friendly. Great price. Toilets replaced.
Jeff Canaday
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November 25, 2025
We have used Stone Creek on many different plumbing situations and they have done an outstanding job every time. We sure appreciate everything they have done for us.
Jason Lanier
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July 13, 2022
These guys were great. Very responsive, on time and overall did a great job. We had some plumbing moved for a swimming pool install and these guys got started right away. Soil was extremely hard so they did have to leave to get a bigger machine. We also had a gas line installed for the pool’s heater and they made quick work of that too. There were a few finishing touches that needed to be addressed, but they returned right away and made sure everything was right. I would definitely use Stone Creek again.
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I called and left a message with them last night, telling them my water heater tray was full, pilot light wouldn't come back on, and I needed them to come ASAP. They texted me first thing this morning, said we're going to come this morning, we'll text you at 8:30 to let you know when. They texted me before 8:30 and told me they'd be here around 11. Jace came right at 11, found the crack in my tank, meaning I needed a new water heater. He said if I went and got one myself they could maybe install it today. I immediately bought one at Home Depot, brought it home, and 30 minutes later Moses and Josiah showed up and installed it, hauling away the old one. Took them about an hour. So from me calling them to having hot water again and starting the dishwasher just now, it was 20 hours. Pretty incredible. Thanks, gents! I'll tell folks I know about y'all whenever given the chance.
Don’t even look in Stone Creeks Direction if you’re wanting professional plumbing services. They came out with an amateur plumber to do an estimate apparently and he quoted me wrong. After taking my deposit for said agreed quote. They came out only to realize the guy made a mistake so he said he would eat the cost difference because he quoted me wrong. That we would have to reschedule tho because he was not prepared for the job because he misunderstood what was being done and did not have the proper tools. He talked about how this cost more to do but he would eat the cost difference because of his mistake. No problem right? He left and told me he would be back at 10am the next day to start the job with the right tools. Next day rolls around we prepare for the arrival only to get a call from Stone Creek at 11am stating the new estimate was drawn up and I had to approve it before they would send the plumber out to our 10am appointment we already had set up. I checked the new quote and saw that Stone Creek tried to add an additional $495 worth in the said labor differences that the worker told me the day before he would take care of due to the mistake. When I called to inquire about this. I spoke with the receptionist, Tammy and explained what we agreed upon per taking my deposit is not in accord with the new estimate. She was trying to stick those mistakes on me. I explained that since I was told one thing I wanted them to honor it. She said she would need to speak with her boss and get back to me. Hours went by with no reply so I called back only to be told they were not going to wave those charges for their mistake and Tammy said you’ll get your deposit back and then hung up before I coup seven say anything to reply. So not only is this business conducting in shady behavior. They wasted not one, but two of my days that I took off and planned for plumbing work by them for schedules they broke and the plumber clearly has no clue what’s even going on to do proper work any how. Do not let this company waste your time and wreck your peace because that’s the experience they left with me. They honestly don’t even deserve one star.
Great job. Clean. Friendly. Great price. Toilets replaced.
We have used Stone Creek on many different plumbing situations and they have done an outstanding job every time. We sure appreciate everything they have done for us.
These guys were great. Very responsive, on time and overall did a great job. We had some plumbing moved for a swimming pool install and these guys got started right away. Soil was extremely hard so they did have to leave to get a bigger machine. We also had a gas line installed for the pool’s heater and they made quick work of that too. There were a few finishing touches that needed to be addressed, but they returned right away and made sure everything was right. I would definitely use Stone Creek again.