After a very frustrating experience with another plumbing company that spent hours and failed to resolve our washing machine drain clog, Charlie was a breath of fresh air. From the moment he arrived, he was friendly, professional, and took the time to ask thoughtful clarifying questions before starting any work. He clearly explained his diagnostic approach and made sure I was comfortable with each step.
Charlie began at the P-trap and verified proper flow by having me flush the toilet, then worked methodically back toward the washing machine standpipe. He used the appropriate equipment, including a drain snake and controlled water testing from the wall connection, and was able to fully clear the clog without causing any flooding or mess. It was obvious he knew exactly what he was doing and approached the job with care and precision.
The entire issue was resolved in about an hour, and the price was extremely fair at $250—especially after we had already spent significantly more with no resolution elsewhere. Charlie’s professionalism, technical skill, and respectful communication made a stressful situation much easier. We are incredibly grateful and will absolutely be using this company again in the future. Highly recommend.
Martin Berry
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February 08, 2026
Our sewer line was clogged and frozen. We couldn’t run any water, shower or use the bathroom. Made a call this morning to Rotor Matic sewer and drain solutions. A young 24 year old very articulate, knowledgeable and sympathetic young man arrived several hours later and within an hour had solved the problem and we were up and running. The price was very fair and well worth just the advice he provided. His name on the card is Zaden Smith and I have 100% confidence in recommending him and this business !!
Johnny P
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March 13, 2026
Had an appointment with another company they never showed. Called roto-matic on short notice. They came within a couple of hours...did the job and their prices were very reasonable. Their team is very friendly and knowledgeable. If I could give 10 stars I would. Excellent Excellent!!!
Evan Kimber
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March 14, 2026
Called in urgent need of drain snaking and assessment of drainage condition post-basement flooding. Very satisfied with quality of the ‘day of’ service that was received and the follow up steps to ensure the proper maintenance and restoration of the situation we were facing. 10/10 would recommend Josh’s services.
Andrew Tarpinian
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October 06, 2025
I had a partial blockage in my main septic line which started acting up over the weekend. I had the tank pumped which was necessary, but didn’t fix my issue. I called Rotor-Matic on Sunday morning and was quoted an incredibly reasonable price. Zaden, the technician, kept in touch with me by phone as he worked his way to my house; he was courteous, knowledgeable, and took care of my problem in short order. This company is simply the best. These guys work hard and are honest, trustworthy, clean, and just nice people on top off doing great work. These guys are the real deal……
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After a very frustrating experience with another plumbing company that spent hours and failed to resolve our washing machine drain clog, Charlie was a breath of fresh air. From the moment he arrived, he was friendly, professional, and took the time to ask thoughtful clarifying questions before starting any work. He clearly explained his diagnostic approach and made sure I was comfortable with each step. Charlie began at the P-trap and verified proper flow by having me flush the toilet, then worked methodically back toward the washing machine standpipe. He used the appropriate equipment, including a drain snake and controlled water testing from the wall connection, and was able to fully clear the clog without causing any flooding or mess. It was obvious he knew exactly what he was doing and approached the job with care and precision. The entire issue was resolved in about an hour, and the price was extremely fair at $250—especially after we had already spent significantly more with no resolution elsewhere. Charlie’s professionalism, technical skill, and respectful communication made a stressful situation much easier. We are incredibly grateful and will absolutely be using this company again in the future. Highly recommend.
Our sewer line was clogged and frozen. We couldn’t run any water, shower or use the bathroom. Made a call this morning to Rotor Matic sewer and drain solutions. A young 24 year old very articulate, knowledgeable and sympathetic young man arrived several hours later and within an hour had solved the problem and we were up and running. The price was very fair and well worth just the advice he provided. His name on the card is Zaden Smith and I have 100% confidence in recommending him and this business !!
Had an appointment with another company they never showed. Called roto-matic on short notice. They came within a couple of hours...did the job and their prices were very reasonable. Their team is very friendly and knowledgeable. If I could give 10 stars I would. Excellent Excellent!!!
Called in urgent need of drain snaking and assessment of drainage condition post-basement flooding. Very satisfied with quality of the ‘day of’ service that was received and the follow up steps to ensure the proper maintenance and restoration of the situation we were facing. 10/10 would recommend Josh’s services.
I had a partial blockage in my main septic line which started acting up over the weekend. I had the tank pumped which was necessary, but didn’t fix my issue. I called Rotor-Matic on Sunday morning and was quoted an incredibly reasonable price. Zaden, the technician, kept in touch with me by phone as he worked his way to my house; he was courteous, knowledgeable, and took care of my problem in short order. This company is simply the best. These guys work hard and are honest, trustworthy, clean, and just nice people on top off doing great work. These guys are the real deal……