I I could give zero stars I would. Conclusion- if you have an emergency leak do not under any circumstances use Roto-Rooter. Not only did they claim the work they did wasn’t defective - ( the hole in ceiling in exactly the same spot they supposedly fixed and my mechanical contractor confirmed). The manager said he would send water restoration team out to dry out from leak. He never did, (despite charging me $2500 for the water restoration for first leak in August) - me and my daughter ripped out as much wet stuff as we could. We were left waiting for them to send contractor to fix hole like the manager said he would. After waiting almost two weeks, following up again - now I am told (again by manager) to get my own contractor and send them the bill. Anyone want to take bets on if they pay? Found a drywall contractor in a day, more time lost at work, and more food to be ordered since its in the kitchen. He is ripping out more drywall because he found mold already. Told me more needs to come out and it needs to fully dry before repair next week. So now, because of them, we have been living with not only a hole but moldy drywall for weeks (probably what flared my joint). I will be out another chunk of money to repair all the damage RotoRooter caused and already charged me almost $8000 to fix but didn’t manage to fix. I have been left no choice but to take next steps. I think we all know what that will entail. Consider yourself warned friends - do not use this company.
Rain Perez
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April 30, 2026
Jonathan was very thorough in introducing the product and pricing with labor and parts.He's been a great deal of time having to deal with a previous install that was just not done right.
He was extremely pleasant and courteous throughout the whole process, informing me all along of each stage.Seen
He worked later into the evening. Not complaining a great attitude. The whole time and took time to be sure, I understood exactly what was going on.As far as installation and functioning and guarantees
And I totally recommend him for any other jobs, because I certainly will refer him to anybody that I can. Thank you.It makes a lot to me.I understand add photos that photo if you want to take a picture
angel miller
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December 20, 2025
I would like to start off by saying that I was very impressed with the quick response time of the technician ( Emile). Emile was very friendly and knowledgeable. He also, Let me know in advance of everything that he would be doing.He simplified things to give me a better understanding of what will be taking place. Emile asked me before he got started if I had any further questions or concerns. If, so I can reach out to Roto-Rooter and they would be glad to service me with any future repairs. He also, asked if I would recommend not only himself, but Roto-Rooter to my family and friends. Emile I absolutely will! Thank you so much and your service was 10/10 will definitely recommend!
John Gallagher
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December 07, 2025
Root-Rooter got the job done right! Excellent service! The plumber fixed the leaking tub faucet by replacing the stems. Call on them for help.
Jane Shetley
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April 22, 2026
Root Rooter sent Jonathan to help with my toilet issue. He listened to me explain what I noticed when I began to have an issue. He checked to perimeter of my house to locate key clean out ports in case he needed them. Went through worse case scenarios so I wouldn’t have any surprises. He used his auger and was able to dislodge the clog. Made several more flushes to ensure no more clog and explained that I had a week and if after that the issue returned, he’d have to do more detailed cleaning.
You have a very good employee in Jonathan. He takes an interest in the customer and is very well mannered and polite, explaining everything in detail.
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I I could give zero stars I would. Conclusion- if you have an emergency leak do not under any circumstances use Roto-Rooter. Not only did they claim the work they did wasn’t defective - ( the hole in ceiling in exactly the same spot they supposedly fixed and my mechanical contractor confirmed). The manager said he would send water restoration team out to dry out from leak. He never did, (despite charging me $2500 for the water restoration for first leak in August) - me and my daughter ripped out as much wet stuff as we could. We were left waiting for them to send contractor to fix hole like the manager said he would. After waiting almost two weeks, following up again - now I am told (again by manager) to get my own contractor and send them the bill. Anyone want to take bets on if they pay? Found a drywall contractor in a day, more time lost at work, and more food to be ordered since its in the kitchen. He is ripping out more drywall because he found mold already. Told me more needs to come out and it needs to fully dry before repair next week. So now, because of them, we have been living with not only a hole but moldy drywall for weeks (probably what flared my joint). I will be out another chunk of money to repair all the damage RotoRooter caused and already charged me almost $8000 to fix but didn’t manage to fix. I have been left no choice but to take next steps. I think we all know what that will entail. Consider yourself warned friends - do not use this company.
Jonathan was very thorough in introducing the product and pricing with labor and parts.He's been a great deal of time having to deal with a previous install that was just not done right. He was extremely pleasant and courteous throughout the whole process, informing me all along of each stage.Seen He worked later into the evening. Not complaining a great attitude. The whole time and took time to be sure, I understood exactly what was going on.As far as installation and functioning and guarantees And I totally recommend him for any other jobs, because I certainly will refer him to anybody that I can. Thank you.It makes a lot to me.I understand add photos that photo if you want to take a picture
I would like to start off by saying that I was very impressed with the quick response time of the technician ( Emile). Emile was very friendly and knowledgeable. He also, Let me know in advance of everything that he would be doing.He simplified things to give me a better understanding of what will be taking place. Emile asked me before he got started if I had any further questions or concerns. If, so I can reach out to Roto-Rooter and they would be glad to service me with any future repairs. He also, asked if I would recommend not only himself, but Roto-Rooter to my family and friends. Emile I absolutely will! Thank you so much and your service was 10/10 will definitely recommend!
Root-Rooter got the job done right! Excellent service! The plumber fixed the leaking tub faucet by replacing the stems. Call on them for help.
Root Rooter sent Jonathan to help with my toilet issue. He listened to me explain what I noticed when I began to have an issue. He checked to perimeter of my house to locate key clean out ports in case he needed them. Went through worse case scenarios so I wouldn’t have any surprises. He used his auger and was able to dislodge the clog. Made several more flushes to ensure no more clog and explained that I had a week and if after that the issue returned, he’d have to do more detailed cleaning. You have a very good employee in Jonathan. He takes an interest in the customer and is very well mannered and polite, explaining everything in detail.