Company as a whole seems overpriced but I think that’s all plumbing companies these days. I agree with other ratings saying they need better coordination at the head office with providing time frames to the customers. However, I wanted to specifically leave the 5 stars for my technician that came out to me today when I had a surprise water leak in my front yard. His name was Jeff and he was very kind and knowledgeable. I will try and request him anytime I need a plumber. Please make sure he gets all the recognition possible for fixing my leak today and doing a wonderful job!
Rubio Rubio
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June 07, 2026
Amazing and fast work on the an unexpected pipe bust in one of our warehouse. William was fast, detailed, and extremely knowledgeable on the issue. I will definitely use Roto-Rooter as our primary source of any plumbing issues in the future.
Loren Sieg
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June 03, 2026
William was wonderful. He came out quickly, solved the problem quickly, explained all the options well, and was fun to speak with. This is the kind of service we've learned to expect from our local Roto-Rooter, and we've never been disappointed. Thanks, Bill!
John Lasater
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December 18, 2025
We had a “little bit” of a disaster which basically flooded my master suite Tuesday night. My son made calls for emergency assistance, but no one could dispatch overnight. Setti was one of only two companies to follow up the next morning.
He was able to get a tech dispatched AND he came personally to assess potential water damage. I was absolutely astounded by his knowledge and thorough investigation. He then helped initiate a claim with our insurance and essentially became our point of contact for the insurance company.
Setti is perhaps the most incredible customer advocate with any company I have ever encountered. Professional. Honest. Thorough. Dependable. Available. Knowledgable. Responsive. Empathetic. And truly a nice guy!
Roto-Rooter is now my plumbing company … because of Setti!
James Rossetti
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February 05, 2026
My bathroom flooded twice due to a badly clogged drain. I had to call 4 times over 2 days for the dispatchers to get someone out who could fix the issue. Each time, I was told that someone would be there within an hour.
That being said, when they sent the technician Jekovan to my house the problem was fixed quickly and professionally. He was polite, considerate, professional, and had a great personality. He even offered some advice on how to fix my bathtub faucet and cleaned up the bathroom before he left.
5/5 for Jekovan. I was really impressed and I will be specifically requesting him from now on.
1/5 for dispatch. They really need to work on their communication with customers and giving incorrect timelines, especially in emergency situations.
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283 Cahaba Valley Pkwy N, Pelham, AL 35124, USA
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Company as a whole seems overpriced but I think that’s all plumbing companies these days. I agree with other ratings saying they need better coordination at the head office with providing time frames to the customers. However, I wanted to specifically leave the 5 stars for my technician that came out to me today when I had a surprise water leak in my front yard. His name was Jeff and he was very kind and knowledgeable. I will try and request him anytime I need a plumber. Please make sure he gets all the recognition possible for fixing my leak today and doing a wonderful job!
Amazing and fast work on the an unexpected pipe bust in one of our warehouse. William was fast, detailed, and extremely knowledgeable on the issue. I will definitely use Roto-Rooter as our primary source of any plumbing issues in the future.
William was wonderful. He came out quickly, solved the problem quickly, explained all the options well, and was fun to speak with. This is the kind of service we've learned to expect from our local Roto-Rooter, and we've never been disappointed. Thanks, Bill!
We had a “little bit” of a disaster which basically flooded my master suite Tuesday night. My son made calls for emergency assistance, but no one could dispatch overnight. Setti was one of only two companies to follow up the next morning. He was able to get a tech dispatched AND he came personally to assess potential water damage. I was absolutely astounded by his knowledge and thorough investigation. He then helped initiate a claim with our insurance and essentially became our point of contact for the insurance company. Setti is perhaps the most incredible customer advocate with any company I have ever encountered. Professional. Honest. Thorough. Dependable. Available. Knowledgable. Responsive. Empathetic. And truly a nice guy! Roto-Rooter is now my plumbing company … because of Setti!
My bathroom flooded twice due to a badly clogged drain. I had to call 4 times over 2 days for the dispatchers to get someone out who could fix the issue. Each time, I was told that someone would be there within an hour. That being said, when they sent the technician Jekovan to my house the problem was fixed quickly and professionally. He was polite, considerate, professional, and had a great personality. He even offered some advice on how to fix my bathtub faucet and cleaned up the bathroom before he left. 5/5 for Jekovan. I was really impressed and I will be specifically requesting him from now on. 1/5 for dispatch. They really need to work on their communication with customers and giving incorrect timelines, especially in emergency situations.