Not truthful and unreliable. $145 to relight a pilot light that I already knew how to do. Here is the exact email I sent and received no response. Check the mail to see they turned me over to collections.
Hello,
I went to my junk mail looking for something and came across a bill from your company. I am surprised to see that I was billed after the guy that came out did not fix my issue.
I called May 17, 2024 at 8:04am and left a message stating that I didn’t have hot water. I received a call back May 17, 2024 to discuss having no hot water after lighting the pilot light multiple times. I advised the water heater was from 2008 and I didn’t want to put a lot money into it due to age. A visit was scheduled where I was told originally that the part if needed would be roughly $20ish dollars which was fine. The guy that came out said there was nothing wrong and lit the pilot light and then said I was good to go. I stated that the guy i talked to said it would be about $20ish dollars if he could just fix that since he was out. He stated the part (thermocoupler or part of the thermocoupler) would be as advised. He took it apart, just to tell me he was wrong and it was gong to be a $200ish dollars. I told him no as the water heater was so old I didn’t want to invest money into it. He put it back together and relit the pilot light and said everything was good to go. He stated the water would take a few hours to heat back up so give it some time and he left. I then had to call back at 6:28 to leave a message as an emergency since I had zero hot water after all day. I never received a call back. I knew how to relight the pilot light, that is not what I needed as it kept going out.
I had to buy a new water heater and have it installed.
I am formally disputing the bill as the service I required was neither completed nor addressed. Specifically, my water heater issue was not fixed, and my emergency call was not returned. As no service was provided, i do not believe this charge is valid and request that it be removed from my account.
Jack Carlson
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January 14, 2026
Had the chance to connect with this plumbing company professionally and was impressed by how responsive, knowledgeable, and easy they were to work with. They clearly care about doing things the right way.
Raymond Otter
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December 09, 2025
The product quality is consistently outstanding, exceeding my expectations. I've used ProPlumb for my home and commercial properties. I highly recommend them.
Linda Roth
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November 04, 2025
I reported a water leak in the basement to the landlord.Andrew with Pro Plumb arrived the next morning.The cause of the leak was because of the kitchen sink.Andrew left to get a new faucet and hand sprayer for the sink.He checked the toilet pipe in the basement that ran by the sink pipes.He said it was fine.He did that on his own just to make sure no leaks there.I was very impressed that he checked to make sure there were no problems elsewhere.I was glad he said we just needed a new faucet and no pipes were leaking.He was very nice and efficient.I am happily recommending this company.If we ever have any other plumbing issues,I'm asking the landlord to send Pro Plumb again.
Sue Calef
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December 27, 2023
My "senior" tankless water heater "died" worst possible time: right before Christmas holiday weekend. Replacement unit couldn't be purchased until day after Christmas, so meant 4 days without hot water. Needed services of one of few plumbing companies who handle Navien brand. Glad I reached Pro Plumb: from first contact they were sympathetic and concerned to do what they could for me. They promised to get to me 1st thing day after Christmas, keeping that promise with true professionalism. Josh arrived early, answered my questions, then checked prices and availability at two distributors for best price. My own research into price range of my model confirmed I could trust his quote. In just a couple of hours he picked up and installed the replacement unit, cleaned up after himself, explained future maintenance, and my hot water was restored. Based on Josh's pleasant demeanor, expertise, and transparency, Pro Plumb will be my plumbing company in the future.
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Not truthful and unreliable. $145 to relight a pilot light that I already knew how to do. Here is the exact email I sent and received no response. Check the mail to see they turned me over to collections. Hello, I went to my junk mail looking for something and came across a bill from your company. I am surprised to see that I was billed after the guy that came out did not fix my issue. I called May 17, 2024 at 8:04am and left a message stating that I didn’t have hot water. I received a call back May 17, 2024 to discuss having no hot water after lighting the pilot light multiple times. I advised the water heater was from 2008 and I didn’t want to put a lot money into it due to age. A visit was scheduled where I was told originally that the part if needed would be roughly $20ish dollars which was fine. The guy that came out said there was nothing wrong and lit the pilot light and then said I was good to go. I stated that the guy i talked to said it would be about $20ish dollars if he could just fix that since he was out. He stated the part (thermocoupler or part of the thermocoupler) would be as advised. He took it apart, just to tell me he was wrong and it was gong to be a $200ish dollars. I told him no as the water heater was so old I didn’t want to invest money into it. He put it back together and relit the pilot light and said everything was good to go. He stated the water would take a few hours to heat back up so give it some time and he left. I then had to call back at 6:28 to leave a message as an emergency since I had zero hot water after all day. I never received a call back. I knew how to relight the pilot light, that is not what I needed as it kept going out. I had to buy a new water heater and have it installed. I am formally disputing the bill as the service I required was neither completed nor addressed. Specifically, my water heater issue was not fixed, and my emergency call was not returned. As no service was provided, i do not believe this charge is valid and request that it be removed from my account.
Had the chance to connect with this plumbing company professionally and was impressed by how responsive, knowledgeable, and easy they were to work with. They clearly care about doing things the right way.
The product quality is consistently outstanding, exceeding my expectations. I've used ProPlumb for my home and commercial properties. I highly recommend them.
I reported a water leak in the basement to the landlord.Andrew with Pro Plumb arrived the next morning.The cause of the leak was because of the kitchen sink.Andrew left to get a new faucet and hand sprayer for the sink.He checked the toilet pipe in the basement that ran by the sink pipes.He said it was fine.He did that on his own just to make sure no leaks there.I was very impressed that he checked to make sure there were no problems elsewhere.I was glad he said we just needed a new faucet and no pipes were leaking.He was very nice and efficient.I am happily recommending this company.If we ever have any other plumbing issues,I'm asking the landlord to send Pro Plumb again.
My "senior" tankless water heater "died" worst possible time: right before Christmas holiday weekend. Replacement unit couldn't be purchased until day after Christmas, so meant 4 days without hot water. Needed services of one of few plumbing companies who handle Navien brand. Glad I reached Pro Plumb: from first contact they were sympathetic and concerned to do what they could for me. They promised to get to me 1st thing day after Christmas, keeping that promise with true professionalism. Josh arrived early, answered my questions, then checked prices and availability at two distributors for best price. My own research into price range of my model confirmed I could trust his quote. In just a couple of hours he picked up and installed the replacement unit, cleaned up after himself, explained future maintenance, and my hot water was restored. Based on Josh's pleasant demeanor, expertise, and transparency, Pro Plumb will be my plumbing company in the future.