Work up a week before Christmas with no hot water. Within an hour Jose was on site and determined the problem.
This isn't really at fault for them but the party took nearly 3 weeks to arrive which is frustrating, but the second it did they came back and within an hour had everything replaced and back as new. Jose and efren were quick efficient and light hearted enough to keep the time moving.
If I could rate the manufacturer of the parts 1 star but pro plumbing came through
Marissa Maulden
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October 28, 2025
Pro Plumbing hasn't quite been the same since Tony left however yesterday they sure saved the day with a water heater that we desperately needed to happen! Curtis was on the ball and more than that, he was honest that a new water heater wasn't needed, only a gas valve, resulting in Curtis saving the owner at least 2k. That's quite a lot of money!
I am sad to see Tony go, but am very glad that they have Curtis for his talent and skill & Jessica in the office also to give stellar customer service. Thanks Pro Plumbing!
W
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February 26, 2025
Fast prompt service; there was a technician on site in an hour. Cory was clean and professional. I have never had any issues from of their work over the years. Won’t use anyone else. Appreciate the jobs being done right the first time, every time! Highly recommend Pro Plumbing.
Kathy Archibald
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November 14, 2023
Tony from Pro Plumbing came out within less than 2 hours after calling. He was very professional & nice. He moved things around so he could get to me the same day. I’m very impressed & pleased 😀!
Tim Lindley
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July 28, 2024
Paid 3x for what should've been done right the first time. A week or so later, got a $50 discount for my next* service.
Had them come out three times for a clogged drain coming off the washing machine. There's a sink drain in the laundry room. I had it open so I could catch all the water when I ran the washing machine.
1. First guy ran a snake and said I should keep the sink drain closed or else it won't drain properly. He closed it. It ran OK when he was here, so I started a load and it was clogged. Stopped him and said it's not cleared. He cleared it one more time (2 inch pipe, half inch auger). Paid. But the next day, it was clogged again. The washing machine drain backed up all over the laundry room floor. A full wash load of water on the floor. Clog was worse. I opened the sink drain to catch water.
2. Second visit the owner came the next day and tried to clear it. It was "clear." Paid. Next day ran a load of laundry and bam. Clogged again. Fully clogged, a full laundry load of water had to be caught in several buckets.
3. Third visit, man said that while they clear the clog, there may be debris that dislodges and causes the half inch clear to be clogged again. He ran the auger a while and it seems he cleared it. No more clogs. Paid him again.
Over $600 for a $250 job. Told the owner to see what he can do to make it right. $50 discount on next service. There won't be a next service.
2 stars because they did finally clear the drain and were responsive.
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Carson City, NV 89701, USA
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Work up a week before Christmas with no hot water. Within an hour Jose was on site and determined the problem. This isn't really at fault for them but the party took nearly 3 weeks to arrive which is frustrating, but the second it did they came back and within an hour had everything replaced and back as new. Jose and efren were quick efficient and light hearted enough to keep the time moving. If I could rate the manufacturer of the parts 1 star but pro plumbing came through
Pro Plumbing hasn't quite been the same since Tony left however yesterday they sure saved the day with a water heater that we desperately needed to happen! Curtis was on the ball and more than that, he was honest that a new water heater wasn't needed, only a gas valve, resulting in Curtis saving the owner at least 2k. That's quite a lot of money! I am sad to see Tony go, but am very glad that they have Curtis for his talent and skill & Jessica in the office also to give stellar customer service. Thanks Pro Plumbing!
Fast prompt service; there was a technician on site in an hour. Cory was clean and professional. I have never had any issues from of their work over the years. Won’t use anyone else. Appreciate the jobs being done right the first time, every time! Highly recommend Pro Plumbing.
Tony from Pro Plumbing came out within less than 2 hours after calling. He was very professional & nice. He moved things around so he could get to me the same day. I’m very impressed & pleased 😀!
Paid 3x for what should've been done right the first time. A week or so later, got a $50 discount for my next* service. Had them come out three times for a clogged drain coming off the washing machine. There's a sink drain in the laundry room. I had it open so I could catch all the water when I ran the washing machine. 1. First guy ran a snake and said I should keep the sink drain closed or else it won't drain properly. He closed it. It ran OK when he was here, so I started a load and it was clogged. Stopped him and said it's not cleared. He cleared it one more time (2 inch pipe, half inch auger). Paid. But the next day, it was clogged again. The washing machine drain backed up all over the laundry room floor. A full wash load of water on the floor. Clog was worse. I opened the sink drain to catch water. 2. Second visit the owner came the next day and tried to clear it. It was "clear." Paid. Next day ran a load of laundry and bam. Clogged again. Fully clogged, a full laundry load of water had to be caught in several buckets. 3. Third visit, man said that while they clear the clog, there may be debris that dislodges and causes the half inch clear to be clogged again. He ran the auger a while and it seems he cleared it. No more clogs. Paid him again. Over $600 for a $250 job. Told the owner to see what he can do to make it right. $50 discount on next service. There won't be a next service. 2 stars because they did finally clear the drain and were responsive.