Spoke to the owner and he said this is normal $4,000 for a job that the employee said that would only take an hour and a half if they'd had the parts and the parts couldn't have been but about $500 but we were charged $4,000 to my 81-year-old mom an elderly that's on a fixed income who this company took advantage of. Look at the pictures the before and after that I'm posting this company is a rip off be aware. They sat and waited on parts for two hours. They may be installed a 3-ft piece of pipe. Even the neighbors looked at it and says wow you got ripped off.
Dolly Haynes
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October 14, 2025
Scott and Carter were both absolutely exceptional. Very respectful. They didn’t lag on the job. They both were very hard workers If we ever have to have any plumbing or line issues in the future, we will definitely be calling Pristine plumbing I highly recommend this company above and beyond any company I’ve ever used
Jeff Lisa Kowell
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March 05, 2026
We cannot say enough good things about Pristine Plumbing. They replaced our main sewer line and went above and beyond in every possible way. Their crew was respectful, thoughtful, and the hardest-working group we’ve ever had at our home.
They dealt with one of the worst sewer lines they’ve probably ever seen and never once cut corners. They worked through every challenge and kept us informed the entire time. They even dug up flowers and trees with care and replanted a tree when they were finished. And now we have the most perfectly working sewer line ever! Top-notch work and even better people. Highly highly recommend!!
Shawntay Abbott
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March 02, 2026
Ken was extremely professional and thorough. He clearly explained the issue, walked me through the diagnostic process step by step, and provided a detailed, transparent estimate. He answered all of my questions patiently and made sure I fully understood the scope of work. I never felt rushed or pressured — just well informed. He represented the company very well.
Adam Baysinger
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February 28, 2026
This was the best experience I've ever had working with a business in my lifetime. I had a unique problem that needed fixed and they did everything they could to make it happen. Ill recommend this company over and over again. It was clear from the beginning they really do care about their customers. Dont even think about working with another plumber in Indianapolis. These are the best.
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5950 W Raymond St, Indianapolis, IN 46241, USA
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Spoke to the owner and he said this is normal $4,000 for a job that the employee said that would only take an hour and a half if they'd had the parts and the parts couldn't have been but about $500 but we were charged $4,000 to my 81-year-old mom an elderly that's on a fixed income who this company took advantage of. Look at the pictures the before and after that I'm posting this company is a rip off be aware. They sat and waited on parts for two hours. They may be installed a 3-ft piece of pipe. Even the neighbors looked at it and says wow you got ripped off.
Scott and Carter were both absolutely exceptional. Very respectful. They didn’t lag on the job. They both were very hard workers If we ever have to have any plumbing or line issues in the future, we will definitely be calling Pristine plumbing I highly recommend this company above and beyond any company I’ve ever used
We cannot say enough good things about Pristine Plumbing. They replaced our main sewer line and went above and beyond in every possible way. Their crew was respectful, thoughtful, and the hardest-working group we’ve ever had at our home. They dealt with one of the worst sewer lines they’ve probably ever seen and never once cut corners. They worked through every challenge and kept us informed the entire time. They even dug up flowers and trees with care and replanted a tree when they were finished. And now we have the most perfectly working sewer line ever! Top-notch work and even better people. Highly highly recommend!!
Ken was extremely professional and thorough. He clearly explained the issue, walked me through the diagnostic process step by step, and provided a detailed, transparent estimate. He answered all of my questions patiently and made sure I fully understood the scope of work. I never felt rushed or pressured — just well informed. He represented the company very well.
This was the best experience I've ever had working with a business in my lifetime. I had a unique problem that needed fixed and they did everything they could to make it happen. Ill recommend this company over and over again. It was clear from the beginning they really do care about their customers. Dont even think about working with another plumber in Indianapolis. These are the best.