I reached out to Prime Plumbing several years ago to have my hot water heater moved to accommodate waterproofing installation in my basement. The man that came out was quick and very respectful and the price was reasonable.
When I had a very minor plumbing problem (moving an outdoor hose bib to accommodate deck steps), reaching out to Prime plumbing was a no-brainer. The man that came out saw the issue and jumped to a solution... extending a pipe from my basement. The pipe was brought up to an external wall (which I later found out was against MD code) and was also not properly insulated. He also removed a frost proof hose bib and replaced it with a regular hose bib. He put a ridiculous wall patch and went on and on about his side hustle to make more money (buying and renting out properties in Africa).
It only took less than two years for the pipe to fail and cause significant damage to my main and lower levels of my home. I reached out to Prime to rectify the issue. The woman that answered was incredibly rude. I came home to the water damage and was in shock as I was trying to explain the damage that I was seeing. She was very curt and insinuated the pipe bursting was my own fault. How?!? She set up for someone to come out the next day. He was equally as rude. He quoted a completely ridiculous number for the repair and reiterated that I was the cause of the water damage. My friend had a pipe burst and was quoted $300 less than what he was quoting me.
The pipe that was installed by Prime caused the water damage to my home and they continue to deny any fault. I've attached photos that show the hose bib that they moved, the patch he installed after he cut a hole in my wall and the subsequent water damage after the pipe burst. I also attached a photo showing there was insulation around the pipe, but the pipe should have never been ran to an external wall.
Please do your due diligence before reaching out to this company. Len the Plumber rectified Prime's mistakes and were much more knowledgeable and respectful.
Harish Khandrika
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December 24, 2025
Rob Richter from Prime Plumbing came to install our dishwasher when Home Depot bailed on us due to finding (older style) push pull valves under our sink. Rob came and upgraded all our valves for the price of one and then installed our dishwasher. He also hauled our old dishwasher away for no extra charge! Rob stayed with us for several hours making sure the fitting was correct, checked for leaks, and even helped sus out some pressure problems in the house on his own time. He taught me about the new valves and how to problem solve pressure issues in the future. We offered him pizza and coffee not only because he was working hard but he did so on Xmas eve. Definitely will be calling prime plumbing again for all our future plumbing needs from annual county mandated checkups to future work! Thanks Rob! Merry Christmas and happy new year!
Aly Rose
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April 03, 2026
The technician was nice, professional, and completed the installation in a very respectable amount of time. He would tell me when he was about to use loud tools, amd he protected my flooring during the removal of the old heater and installation of the new one. This is the second time we have used Prime Plumbings services, and we will continue to go to them for all future plumbing needs. Highly recommend!!
Jeremy Price
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March 27, 2026
Came, installed an in-ground sewer pump. Prime were fully paid but then did not finish the job. Three texts over 10 days in the Spring and still waiting for even the common courtesy of one reply!
Basically Prime left lots of holes - including one 9’ in circumference - mainly from not filled in septic parts and a long, in l-ground electric cable ditch. Soil removed and missing from under our patio has caused damage - fallen and broken patio stones and concrete!
Don’t pay until Prime finished the work!
Debi Gamber
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February 13, 2026
Prime Plumbing replaced our water main and did a fantastic job. The entire process was very easy. When they came out for the initial appointment they provided a quote and even offered convenient payment options. Once the contract was signed they scheduled the appointment. They did call the morning of the appointment to let us know they would need to reschedule for the following day, which was not an issue at all. When they arrive they explained what they would be doing, how they would do it, and provided updates along the way. The job was complete in a few hours. I would highly recommend them for your plumbing needs. Thank you Jordan & Prime Plumbing!
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7617 Baltimore Annapolis Blvd, Glen Burnie, MD 21060, USA
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I reached out to Prime Plumbing several years ago to have my hot water heater moved to accommodate waterproofing installation in my basement. The man that came out was quick and very respectful and the price was reasonable. When I had a very minor plumbing problem (moving an outdoor hose bib to accommodate deck steps), reaching out to Prime plumbing was a no-brainer. The man that came out saw the issue and jumped to a solution... extending a pipe from my basement. The pipe was brought up to an external wall (which I later found out was against MD code) and was also not properly insulated. He also removed a frost proof hose bib and replaced it with a regular hose bib. He put a ridiculous wall patch and went on and on about his side hustle to make more money (buying and renting out properties in Africa). It only took less than two years for the pipe to fail and cause significant damage to my main and lower levels of my home. I reached out to Prime to rectify the issue. The woman that answered was incredibly rude. I came home to the water damage and was in shock as I was trying to explain the damage that I was seeing. She was very curt and insinuated the pipe bursting was my own fault. How?!? She set up for someone to come out the next day. He was equally as rude. He quoted a completely ridiculous number for the repair and reiterated that I was the cause of the water damage. My friend had a pipe burst and was quoted $300 less than what he was quoting me. The pipe that was installed by Prime caused the water damage to my home and they continue to deny any fault. I've attached photos that show the hose bib that they moved, the patch he installed after he cut a hole in my wall and the subsequent water damage after the pipe burst. I also attached a photo showing there was insulation around the pipe, but the pipe should have never been ran to an external wall. Please do your due diligence before reaching out to this company. Len the Plumber rectified Prime's mistakes and were much more knowledgeable and respectful.
Rob Richter from Prime Plumbing came to install our dishwasher when Home Depot bailed on us due to finding (older style) push pull valves under our sink. Rob came and upgraded all our valves for the price of one and then installed our dishwasher. He also hauled our old dishwasher away for no extra charge! Rob stayed with us for several hours making sure the fitting was correct, checked for leaks, and even helped sus out some pressure problems in the house on his own time. He taught me about the new valves and how to problem solve pressure issues in the future. We offered him pizza and coffee not only because he was working hard but he did so on Xmas eve. Definitely will be calling prime plumbing again for all our future plumbing needs from annual county mandated checkups to future work! Thanks Rob! Merry Christmas and happy new year!
The technician was nice, professional, and completed the installation in a very respectable amount of time. He would tell me when he was about to use loud tools, amd he protected my flooring during the removal of the old heater and installation of the new one. This is the second time we have used Prime Plumbings services, and we will continue to go to them for all future plumbing needs. Highly recommend!!
Came, installed an in-ground sewer pump. Prime were fully paid but then did not finish the job. Three texts over 10 days in the Spring and still waiting for even the common courtesy of one reply! Basically Prime left lots of holes - including one 9’ in circumference - mainly from not filled in septic parts and a long, in l-ground electric cable ditch. Soil removed and missing from under our patio has caused damage - fallen and broken patio stones and concrete! Don’t pay until Prime finished the work!
Prime Plumbing replaced our water main and did a fantastic job. The entire process was very easy. When they came out for the initial appointment they provided a quote and even offered convenient payment options. Once the contract was signed they scheduled the appointment. They did call the morning of the appointment to let us know they would need to reschedule for the following day, which was not an issue at all. When they arrive they explained what they would be doing, how they would do it, and provided updates along the way. The job was complete in a few hours. I would highly recommend them for your plumbing needs. Thank you Jordan & Prime Plumbing!