Jamie from Peterson Plumbing came over this morning. Very kind young man who listened to the problem we were having and explained it in very detailed information. This is our second time we've had them, we also called them last year for another issue that they solved immediately. I highly recommend this company with the customer service along with the gentlemen that come for the repair are amazing and I'm very grateful for all of them.
Gary Dixon
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May 08, 2025
I used Peterson’s today for the first time on a referral. The appointment was easy to make and fit my time Schedule and the young lady, Rose, was extremely easy to deal with. Alex, the technician called 15 minutes before arriving and showed up right on schedule. He made quick and easy work of the repair and was on his way in no time leaving the work area just as clean as when he arrived. In these days where good service is so hard to come by, don’t look any further than this company if you have a plumbing need.
Lori Ryan
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May 05, 2025
Great service. Called Peterson Plumbing after finding out we had no hot water and had a huge puddle under our hot water tank. They arrived in a couple of hours to replace our 15 year old tank. Price was reasonable, and the plumber was very friendly and knowledgeable. They are the best.
Diane W
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June 17, 2022
Absolutely wonderful. I spoke with Rose when I first called to explain sump pump repair/replacement needed. She was wonderful with acknowledging what I needed at the moment. Her response that she would have a plumber come to my home today and repair/replace sump pump was what I was asking. Timing worked out well and I had service arrive in the afternoon. Jim, the service tech responding, was exactly what I expected —- he explained what the problem was that he saw and answered the questions I asked. Excellent representative of Peterson. Pricing was reasonable and I gave him the okay to fix the issues. I would 100% recommend Peterson Heating/plumbing.
CNY Yogi
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November 26, 2023
We have utilized the services of this plumbing company twice now to help us out in a tight spot and were very satisfied. Their office manager, Rose, is fantastic; I hope they pay her what she is worth. The company is very responsive and was able to send us a plumber both times on the day we called. Both individuals who showed up (at separate times), Kevin and Alex, were professional and explained all of the charges. As far as our experience goes, their fees were not out of line with other companies in the area. Their customer service, however, was far ABOVE average, and that is truly a godsend when dealing with a plumbing emergency.
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203 Luther Ave, Liverpool, NY 13088, USA
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Jamie from Peterson Plumbing came over this morning. Very kind young man who listened to the problem we were having and explained it in very detailed information. This is our second time we've had them, we also called them last year for another issue that they solved immediately. I highly recommend this company with the customer service along with the gentlemen that come for the repair are amazing and I'm very grateful for all of them.
I used Peterson’s today for the first time on a referral. The appointment was easy to make and fit my time Schedule and the young lady, Rose, was extremely easy to deal with. Alex, the technician called 15 minutes before arriving and showed up right on schedule. He made quick and easy work of the repair and was on his way in no time leaving the work area just as clean as when he arrived. In these days where good service is so hard to come by, don’t look any further than this company if you have a plumbing need.
Great service. Called Peterson Plumbing after finding out we had no hot water and had a huge puddle under our hot water tank. They arrived in a couple of hours to replace our 15 year old tank. Price was reasonable, and the plumber was very friendly and knowledgeable. They are the best.
Absolutely wonderful. I spoke with Rose when I first called to explain sump pump repair/replacement needed. She was wonderful with acknowledging what I needed at the moment. Her response that she would have a plumber come to my home today and repair/replace sump pump was what I was asking. Timing worked out well and I had service arrive in the afternoon. Jim, the service tech responding, was exactly what I expected —- he explained what the problem was that he saw and answered the questions I asked. Excellent representative of Peterson. Pricing was reasonable and I gave him the okay to fix the issues. I would 100% recommend Peterson Heating/plumbing.
We have utilized the services of this plumbing company twice now to help us out in a tight spot and were very satisfied. Their office manager, Rose, is fantastic; I hope they pay her what she is worth. The company is very responsive and was able to send us a plumber both times on the day we called. Both individuals who showed up (at separate times), Kevin and Alex, were professional and explained all of the charges. As far as our experience goes, their fees were not out of line with other companies in the area. Their customer service, however, was far ABOVE average, and that is truly a godsend when dealing with a plumbing emergency.