Carter and Thomas did an amazing job on my whole house filter and water softener install plus installed a Reverse Osmosis system. Glad they are so thorough because the water pressure regulator was also broken, which would have destroyed the rest of my appliances over time if they didn't find that. There was also some old/poorly done DIY work by the previous owner which he replaced for me under the kitchen sink.
Also very thoughtful in giving me a way to isolate or bypass the softener and filter system so if work on those needs to be done in the future we don't have to shut off water to the whole house.
I have tons of trust in them and glad I didn't do any of this myself (which I normally would have done). They did a great job on the upgrade, very clean work, and definitely saved me a flood and a few broken appliances down the road.
Great guys to use.
Lynn and Kyle Adams
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May 21, 2026
Highly Recommend!
Carter and his team were phenomenol. They were prompt in getting to me to give an estimate. I received estimates from other companies at about 150% of Otterwise's price. They gave me different options at different price points and didn't pressure me into one over another.
When they came to my house for the estimate and then for the scheduled service, they gave me a two hour window for arrival rather than a four or more hour window, and both times, they came very close to the earliest time in that window so I wasn't stuck waiting around for them.
The service was great. While they were at it, they did a couple of extra things to improve the situation in my utility room that weren't quoted in the estimate, but they completed without an extra charge. They also found a problem with my water supply into the house which they fixed for me at no extra cost. They were friendly and flexible and communicative, and they did a great job cleaning up after themselves. They were also friendly to my dog.
Unless I were ever to discover a problem with the work they completed today (which I highly doubt would happen) I would and will use them in the future and will recommend them to friends and family. This was the least annoyed I've ever been to have to unaviodably shell out a lot of money (which, again, was less than I would have paid to other bigger companies with more overhead costs.
Joshua Gibbons
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June 30, 2026
We needed our ancient water heater replaced and Otterwise gave us the best quality for the best price. Very friendly and quick service, they were able to get us a bid next-day and were able to fit us in for the replacement right away. The work was done well and the entire process was super easy for us.
Kara Nelson
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May 05, 2026
Thank you Carter! He was reasonable, professional, and genuinely helpful. He scheduled the service promptly, and my tenants immediately felt like we were taking good care of them. I really appreciated his quality work and excellent attitude. Highly recommend!
Fatima Garcia
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March 04, 2026
Carter was great. Hired for a sewer inspection He was very thorough and explained everything in a way I would understand. I would definitely recommend and would hire him again. You can tell he takes pride in his work.
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164 W 1290 N, American Fork, UT 84003, USA
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Carter and Thomas did an amazing job on my whole house filter and water softener install plus installed a Reverse Osmosis system. Glad they are so thorough because the water pressure regulator was also broken, which would have destroyed the rest of my appliances over time if they didn't find that. There was also some old/poorly done DIY work by the previous owner which he replaced for me under the kitchen sink. Also very thoughtful in giving me a way to isolate or bypass the softener and filter system so if work on those needs to be done in the future we don't have to shut off water to the whole house. I have tons of trust in them and glad I didn't do any of this myself (which I normally would have done). They did a great job on the upgrade, very clean work, and definitely saved me a flood and a few broken appliances down the road. Great guys to use.
Highly Recommend! Carter and his team were phenomenol. They were prompt in getting to me to give an estimate. I received estimates from other companies at about 150% of Otterwise's price. They gave me different options at different price points and didn't pressure me into one over another. When they came to my house for the estimate and then for the scheduled service, they gave me a two hour window for arrival rather than a four or more hour window, and both times, they came very close to the earliest time in that window so I wasn't stuck waiting around for them. The service was great. While they were at it, they did a couple of extra things to improve the situation in my utility room that weren't quoted in the estimate, but they completed without an extra charge. They also found a problem with my water supply into the house which they fixed for me at no extra cost. They were friendly and flexible and communicative, and they did a great job cleaning up after themselves. They were also friendly to my dog. Unless I were ever to discover a problem with the work they completed today (which I highly doubt would happen) I would and will use them in the future and will recommend them to friends and family. This was the least annoyed I've ever been to have to unaviodably shell out a lot of money (which, again, was less than I would have paid to other bigger companies with more overhead costs.
We needed our ancient water heater replaced and Otterwise gave us the best quality for the best price. Very friendly and quick service, they were able to get us a bid next-day and were able to fit us in for the replacement right away. The work was done well and the entire process was super easy for us.
Thank you Carter! He was reasonable, professional, and genuinely helpful. He scheduled the service promptly, and my tenants immediately felt like we were taking good care of them. I really appreciated his quality work and excellent attitude. Highly recommend!
Carter was great. Hired for a sewer inspection He was very thorough and explained everything in a way I would understand. I would definitely recommend and would hire him again. You can tell he takes pride in his work.