I recently had Osbournes come to replace a shut off valve on my kitchen sink. They charged me $350 (parts were only $50..labor $150 hr). I hired someone else to come do the other sinks I needed done as I couldnt afford almost 1k for the other 2 sinks & he had both sinks done in 30 mins where Osbournes took 2 hrs to do ONE?! I was informed I had been ripped off big time by Osbournes. I feel stupid..I had told people to call Osbournes for their heating & plumbing needs. Never again. 1st photo is what took Osbournes roughly 2 hrs to replace..2nd photo what other plumber did in 15 mins (total of 30 mins) (same thing!!).
Joseph Wellman
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November 04, 2025
We had a great experience with our install, Nick did the work himself. We are struggling to get our annual maintenance done, cancelled appointments, no shows and lack of communication. Hopefully, this will not continue.
C Nelson
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May 03, 2025
We were customers for 20+ years. Our first experience with Osbournes was after we had a full renovation of one floor of our house. We hired them to move our washer and dryer upstairs. Within a week, we discovered that the plumber they sent failed to seal the main drain and the water from the upstairs sinks, shower and washing machine drained into our downstairs and completely ruined our flooring and renovation. We had to move out of our home and have a professional service come and take care of the water damage and dry the house so we did not develop a mold issue. We also had to pay a deductible for our insurance company. We called Butch Osbourne and convinced him that he should compensate us for the deductible with work on other projects which he agreed to and this is the only reason we continued to use Osbournes for routine maintenance jobs over the years. During this time, we continued to have frustrating experiences with the quality of service but usually the jobs were small and eventually completed. Fast forward to Covid and an influx of new homeowners from out of state. Now it had become almost completely impossible to get someone out for routine help, even though we have been a customer since 2005. We hired a contractor to install another bathroom in the early spring of last year and to renovate an existing bathroom and were not able to get an appointment with Butch until October and then he never came and no one ever called back. We lost that contractor's time and still have not been able to complete the job. We also had someone come out to service our Rinnai in October and to replace or repair the faucets on our sink and the plumber completed neither but they did remember to bill us. The plumber even left a large container of some product on our deck for when he returned and more than six months later, after repeated calls to Osbournes, someone came out to retrieve it. This guy was very nice and sympathetic to how frustrating this experience has been and offered to fix the drain which then broke after a week. Called Osbournes this week to have him back to fix it and no one was available in my area (the drain is stuck closed) and told me they would call me back with a date. Almost a week later, no call and a stuck drain that we can't fix ourselves. As I have been asking around in the community to find a reliable, skilled plumber, I can't tell you how many people have told me their similar disappointing stories about Osbournes. I do not recommend this company. Poor quality work, poor customer service and no respect for the community that gave them the work that enabled them to grow their business.
Ricky Trombley
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March 21, 2025
Terrible experience. Would give zero stars off possible. They “serviced” my furnace last fall. It completely died this winter. I had zero heat and my house dropped to 40°. They came to look at it, said it had numerous problems and suggested buying a new unit. Didn’t respond to anything for 6 more days. All those days without any heat and the didn’t care. When they did respond, said it would be $11,000, needed a down payment, and didn’t give a time they would be by to fix it. After 3 more days of freezing, I contacted 3-D plumbing. They were amazing. Fixed it immediately for $200 and I have plenty of heat now. Osborne’s is specifically targeting older people and charging them astronomical rates because they pay them. They are the biggest joke of a company and I don’t recommend anyone using them, ever. 3-D plumbing and heating is 1000x better than these clowns. And they were ridiculous less expensive for much better quality work.
Brette Miller
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January 17, 2022
The lady, Leslie that took our emergency call, and the plumbers, Phil and Spencer that came were the nicest people! The plumbers fixed our broken pipes right away, and explained what they were doing throughout the process so well. They were so knowledgeable and patient, and we are SO grateful to have chosen them to help us. Their prices were very reasonable as well. We will definitely be using Osborne's from here on out. Thank you so very much Osborne's! You guys are life-savers!
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15 Heritage Park Rd, Bucksport, ME 04416, USA
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I recently had Osbournes come to replace a shut off valve on my kitchen sink. They charged me $350 (parts were only $50..labor $150 hr). I hired someone else to come do the other sinks I needed done as I couldnt afford almost 1k for the other 2 sinks & he had both sinks done in 30 mins where Osbournes took 2 hrs to do ONE?! I was informed I had been ripped off big time by Osbournes. I feel stupid..I had told people to call Osbournes for their heating & plumbing needs. Never again. 1st photo is what took Osbournes roughly 2 hrs to replace..2nd photo what other plumber did in 15 mins (total of 30 mins) (same thing!!).
We had a great experience with our install, Nick did the work himself. We are struggling to get our annual maintenance done, cancelled appointments, no shows and lack of communication. Hopefully, this will not continue.
We were customers for 20+ years. Our first experience with Osbournes was after we had a full renovation of one floor of our house. We hired them to move our washer and dryer upstairs. Within a week, we discovered that the plumber they sent failed to seal the main drain and the water from the upstairs sinks, shower and washing machine drained into our downstairs and completely ruined our flooring and renovation. We had to move out of our home and have a professional service come and take care of the water damage and dry the house so we did not develop a mold issue. We also had to pay a deductible for our insurance company. We called Butch Osbourne and convinced him that he should compensate us for the deductible with work on other projects which he agreed to and this is the only reason we continued to use Osbournes for routine maintenance jobs over the years. During this time, we continued to have frustrating experiences with the quality of service but usually the jobs were small and eventually completed. Fast forward to Covid and an influx of new homeowners from out of state. Now it had become almost completely impossible to get someone out for routine help, even though we have been a customer since 2005. We hired a contractor to install another bathroom in the early spring of last year and to renovate an existing bathroom and were not able to get an appointment with Butch until October and then he never came and no one ever called back. We lost that contractor's time and still have not been able to complete the job. We also had someone come out to service our Rinnai in October and to replace or repair the faucets on our sink and the plumber completed neither but they did remember to bill us. The plumber even left a large container of some product on our deck for when he returned and more than six months later, after repeated calls to Osbournes, someone came out to retrieve it. This guy was very nice and sympathetic to how frustrating this experience has been and offered to fix the drain which then broke after a week. Called Osbournes this week to have him back to fix it and no one was available in my area (the drain is stuck closed) and told me they would call me back with a date. Almost a week later, no call and a stuck drain that we can't fix ourselves. As I have been asking around in the community to find a reliable, skilled plumber, I can't tell you how many people have told me their similar disappointing stories about Osbournes. I do not recommend this company. Poor quality work, poor customer service and no respect for the community that gave them the work that enabled them to grow their business.
Terrible experience. Would give zero stars off possible. They “serviced” my furnace last fall. It completely died this winter. I had zero heat and my house dropped to 40°. They came to look at it, said it had numerous problems and suggested buying a new unit. Didn’t respond to anything for 6 more days. All those days without any heat and the didn’t care. When they did respond, said it would be $11,000, needed a down payment, and didn’t give a time they would be by to fix it. After 3 more days of freezing, I contacted 3-D plumbing. They were amazing. Fixed it immediately for $200 and I have plenty of heat now. Osborne’s is specifically targeting older people and charging them astronomical rates because they pay them. They are the biggest joke of a company and I don’t recommend anyone using them, ever. 3-D plumbing and heating is 1000x better than these clowns. And they were ridiculous less expensive for much better quality work.
The lady, Leslie that took our emergency call, and the plumbers, Phil and Spencer that came were the nicest people! The plumbers fixed our broken pipes right away, and explained what they were doing throughout the process so well. They were so knowledgeable and patient, and we are SO grateful to have chosen them to help us. Their prices were very reasonable as well. We will definitely be using Osborne's from here on out. Thank you so very much Osborne's! You guys are life-savers!