They were extremely professional, honest, and easy to communicate with throughout the whole process. And price was fair, too.
I also asked him at the end to help with a toilet issue, and he even went out to get the replacement part for me. On top of that, he didn’t charge extra for the additional help.
I’m very grateful for his help and will definitely contact him again for any future plumbing needs. Highly recommend!
Alice Masek
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May 07, 2025
When my drain totally backed up, I called Juan, who had been recommended by a neighbor. I called Monday morning, left a message, and Juan showed up Monday afternoon and did 2+ hours of rooter and camera work before he concluded that my lateral line had collapsed and needed replacement. No big surprise since it was 75 years old.
Juan and his crew were polite, friendly, and highly efficient. Even though they are more fluent in Spanish than English, we managed to communicate and Juan is truly bilingual and a first rate person.
Amazing to see them slide the new line in place under my garden!
They thoroughly cleaned and picked up after themselves, spraying down pavement and driveway so it was cleaner than before.
I am deeply grateful for their excellent work to get my wastewater flowing again! Alice Masek, Castro Valley, CA
John J
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January 06, 2026
Juan and his team arrived on time, fixed the issue really quickly, and explained everything thoroughly. Gave me a great price compared to a lot of other plumbers. Would call again if needed in a heartbeat.
Carl Gonsalves
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January 12, 2024
I called Nexgen Rooter and Plumbing because of a bursted water main.I talk to Juan and described my problem, and he was there within an hour. He gave me a professional quote and describe everything he was going to do,and said he would be finished that day. They replace the water main from the meter all the way to the inside the garage and finish within a few hours.Iwas very impressed,and I recommend them to anybody that needs a professional plumber.Job well done 👍.
Kenny Zhang
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July 11, 2025
Juan was fantastic! He quickly identified the source of a ceiling leak that had been troubling us and fixed it efficiently. His attitude was professional and friendly throughout the whole process. The price was very reasonable as well. We really appreciated his honesty and prompt service — highly recommend!
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558 Shirley Ave, Hayward, CA 94541, USA
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They were extremely professional, honest, and easy to communicate with throughout the whole process. And price was fair, too. I also asked him at the end to help with a toilet issue, and he even went out to get the replacement part for me. On top of that, he didn’t charge extra for the additional help. I’m very grateful for his help and will definitely contact him again for any future plumbing needs. Highly recommend!
When my drain totally backed up, I called Juan, who had been recommended by a neighbor. I called Monday morning, left a message, and Juan showed up Monday afternoon and did 2+ hours of rooter and camera work before he concluded that my lateral line had collapsed and needed replacement. No big surprise since it was 75 years old. Juan and his crew were polite, friendly, and highly efficient. Even though they are more fluent in Spanish than English, we managed to communicate and Juan is truly bilingual and a first rate person. Amazing to see them slide the new line in place under my garden! They thoroughly cleaned and picked up after themselves, spraying down pavement and driveway so it was cleaner than before. I am deeply grateful for their excellent work to get my wastewater flowing again! Alice Masek, Castro Valley, CA
Juan and his team arrived on time, fixed the issue really quickly, and explained everything thoroughly. Gave me a great price compared to a lot of other plumbers. Would call again if needed in a heartbeat.
I called Nexgen Rooter and Plumbing because of a bursted water main.I talk to Juan and described my problem, and he was there within an hour. He gave me a professional quote and describe everything he was going to do,and said he would be finished that day. They replace the water main from the meter all the way to the inside the garage and finish within a few hours.Iwas very impressed,and I recommend them to anybody that needs a professional plumber.Job well done 👍.
Juan was fantastic! He quickly identified the source of a ceiling leak that had been troubling us and fixed it efficiently. His attitude was professional and friendly throughout the whole process. The price was very reasonable as well. We really appreciated his honesty and prompt service — highly recommend!