Shawn Smith was assigned to my home today for a plumbing issue. He got there before scheduled time which was great…he got done quick and fixed the problem and updated me promptly. He was respectful to my home and was polite. All around a great guy and a wonderful experience with him and the company.
Robert Hannah
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February 26, 2026
I want to extend a thank you to the Mr. Rooter team that came to my house to inspect my septic tank. They originally came to empty the tank and install risers but upon inspection found my tank lid was failing. Working with Shawn Smith was fantastic, he was up front with cost and scope and is a true professional. His team, Mike and Colby are surgeons with the Bobcat and I enjoyed talking to them while they were here. I’ve tried multiple other companies to complete this job and Mr. Rooter made it happen. I would only call them in the future for my plumbing issues or questions. Great Job!!!
Mollica Hall
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November 16, 2025
Called with an emergency. They sent someone within a few hours to fix my kitchen sink. Yes, very pricey, but very professional and kind. Dean was the guy who was sent and I am VERY thankful for him! He explained it all to me, took extra time to go over things with me, 11/10 service from Dean. He was easy to talk to, made me feel comfortable, helped my husband and I in a bind and truly went above and beyond. He even made sure everything worked fully before he left. I also had this poor man walking around our house trying to find our main water line. (Sorry Dean!) Great guy. Great service. The woman on the phone (I forgot her name unfortunately) was also so kind while I was crying on the phone trying to schedule this emergency. They called to let me know when Dean was on his way which was also so helpful and he arrived in the exact time they said. Truly, I am so thankful for Dean and this company. Yes, pricey, but I was more than willing to pay it for the service and the professionalism! Will definitely call them if needed again and will forever request Dean!!!!
Larry D Mitchell
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December 10, 2025
We were preparing a family member's home for sale and I had to replace the tub faucet. It had probably been on the tub for YEARS and I could not get it to budge. I called Mr. Rooter Plumbing of Richmond for two reasons. First, they take emergency calls and second, I know Dave and Laura because a few years ago they were our neighbors. I called the office and the phone was answered promplty and they told me someone could be there in less than an hour. He actually came within 20 minutes, looked at the job and quoted me a price that I thought was very fair. He was professional, wore booties over his shoes (which I appreciated since we had cleaned the carpets) and finished the job quickly. My experience was very positive and I would recommend their company.
Sherry Mcintosh
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January 16, 2026
Great response time! got the job done cleaned up and new hot water heater! Thanks! Dylan and Matthew both where professionals from start to finish went above and beyond to get it done! Thanks guys! Highly recommend!
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101 Bradbury Pointe Dr, Richmond, KY 40475, USA
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Shawn Smith was assigned to my home today for a plumbing issue. He got there before scheduled time which was great…he got done quick and fixed the problem and updated me promptly. He was respectful to my home and was polite. All around a great guy and a wonderful experience with him and the company.
I want to extend a thank you to the Mr. Rooter team that came to my house to inspect my septic tank. They originally came to empty the tank and install risers but upon inspection found my tank lid was failing. Working with Shawn Smith was fantastic, he was up front with cost and scope and is a true professional. His team, Mike and Colby are surgeons with the Bobcat and I enjoyed talking to them while they were here. I’ve tried multiple other companies to complete this job and Mr. Rooter made it happen. I would only call them in the future for my plumbing issues or questions. Great Job!!!
Called with an emergency. They sent someone within a few hours to fix my kitchen sink. Yes, very pricey, but very professional and kind. Dean was the guy who was sent and I am VERY thankful for him! He explained it all to me, took extra time to go over things with me, 11/10 service from Dean. He was easy to talk to, made me feel comfortable, helped my husband and I in a bind and truly went above and beyond. He even made sure everything worked fully before he left. I also had this poor man walking around our house trying to find our main water line. (Sorry Dean!) Great guy. Great service. The woman on the phone (I forgot her name unfortunately) was also so kind while I was crying on the phone trying to schedule this emergency. They called to let me know when Dean was on his way which was also so helpful and he arrived in the exact time they said. Truly, I am so thankful for Dean and this company. Yes, pricey, but I was more than willing to pay it for the service and the professionalism! Will definitely call them if needed again and will forever request Dean!!!!
We were preparing a family member's home for sale and I had to replace the tub faucet. It had probably been on the tub for YEARS and I could not get it to budge. I called Mr. Rooter Plumbing of Richmond for two reasons. First, they take emergency calls and second, I know Dave and Laura because a few years ago they were our neighbors. I called the office and the phone was answered promplty and they told me someone could be there in less than an hour. He actually came within 20 minutes, looked at the job and quoted me a price that I thought was very fair. He was professional, wore booties over his shoes (which I appreciated since we had cleaned the carpets) and finished the job quickly. My experience was very positive and I would recommend their company.
Great response time! got the job done cleaned up and new hot water heater! Thanks! Dylan and Matthew both where professionals from start to finish went above and beyond to get it done! Thanks guys! Highly recommend!