Shawn Smith was assigned to my home today for a plumbing issue. He got there before scheduled time which was great…he got done quick and fixed the problem and updated me promptly. He was respectful to my home and was polite. All around a great guy and a wonderful experience with him and the company.
christine henderson
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May 04, 2026
I had an absolutely wonderful experience using Mr. Rooter Plumbing of Richmond,KY. I received great customer service over the phone, as well as, from the service professional that came to my home. The service professional Dylan Collins was able to come the same day we called. He was very kind, and patiently walked me through the entire process. He listened intently to my concerns and gave me all my options so that I could be on track for a successful outcome to getting my plumbing issue fixed. I will definitely being using Mr. Rooter Plumbing of Richmond,KY for all my future plumbing needs.
Jennifer Gross
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June 19, 2026
Mr Rooter has taken care of our plumbing needs 3 times since 2022 and each time they have been professional, friendly, and did quality work that was worth the price! Will continue to use them for our plumbing needs.
Devonta Fee
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February 24, 2026
Been having problems with this houses plumbing since we bought it (5 months ago) Finally had a camera put in the pipe and had some type of drain strainer type thing stuck in pipe, Have never seen it before Struggled with it but never gave up, My family really appreciates the help. Will use this service again. Thanks Trevor and Friend who was with him.
Jason Klanderud
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September 06, 2024
I woke up Thursday, September 5th to water gushing inside my basement wall. I called the nearest plumber with an emergency number, Mr. Rooter. They said they’d be out within the hour, they were there in less than 20 minutes.
The two techs that came out quickly got the water shutoff and went right to work. Whoever constructed my house 20 years ago had the bright idea to run the water line completely under the long driveway and bury it into the foundation with no easy access to repair it later. The techs decided to pull the old line and run another.
The first attempt they tried and failed. They tried another solution and failed. Every idea they had only seemed to make the job harder to solve.
But they kept at it.
For 6 hours, all day Thursday, they brought out every guy they could to help, heavy equipment and a lot of patience. They’d resolved that they might have to cut through the concrete driveway to trench a new line.
Friday morning they came back to attempt to run the line through the existing conduit again. 10 hours later, and with minimal cutting to the driveway, they succeeded.
I don’t care how many times these guys failed to solve the problem, they just kept attacking it, and not one of those guys were willing to quit.
Easily, 10/10 Stars
With their determination, I’d call the team at Mr. Rooter to help me anytime with anything again.
Our Address
101 Bradbury Pointe Dr, Richmond, KY 40475, USA
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Shawn Smith was assigned to my home today for a plumbing issue. He got there before scheduled time which was great…he got done quick and fixed the problem and updated me promptly. He was respectful to my home and was polite. All around a great guy and a wonderful experience with him and the company.
I had an absolutely wonderful experience using Mr. Rooter Plumbing of Richmond,KY. I received great customer service over the phone, as well as, from the service professional that came to my home. The service professional Dylan Collins was able to come the same day we called. He was very kind, and patiently walked me through the entire process. He listened intently to my concerns and gave me all my options so that I could be on track for a successful outcome to getting my plumbing issue fixed. I will definitely being using Mr. Rooter Plumbing of Richmond,KY for all my future plumbing needs.
Mr Rooter has taken care of our plumbing needs 3 times since 2022 and each time they have been professional, friendly, and did quality work that was worth the price! Will continue to use them for our plumbing needs.
Been having problems with this houses plumbing since we bought it (5 months ago) Finally had a camera put in the pipe and had some type of drain strainer type thing stuck in pipe, Have never seen it before Struggled with it but never gave up, My family really appreciates the help. Will use this service again. Thanks Trevor and Friend who was with him.
I woke up Thursday, September 5th to water gushing inside my basement wall. I called the nearest plumber with an emergency number, Mr. Rooter. They said they’d be out within the hour, they were there in less than 20 minutes. The two techs that came out quickly got the water shutoff and went right to work. Whoever constructed my house 20 years ago had the bright idea to run the water line completely under the long driveway and bury it into the foundation with no easy access to repair it later. The techs decided to pull the old line and run another. The first attempt they tried and failed. They tried another solution and failed. Every idea they had only seemed to make the job harder to solve. But they kept at it. For 6 hours, all day Thursday, they brought out every guy they could to help, heavy equipment and a lot of patience. They’d resolved that they might have to cut through the concrete driveway to trench a new line. Friday morning they came back to attempt to run the line through the existing conduit again. 10 hours later, and with minimal cutting to the driveway, they succeeded. I don’t care how many times these guys failed to solve the problem, they just kept attacking it, and not one of those guys were willing to quit. Easily, 10/10 Stars With their determination, I’d call the team at Mr. Rooter to help me anytime with anything again.