Filled out a form for a quote to do some work, and the apprentice showed up at 630pm wanting to start work without a quote. Called the next day and they told me they had a miscommunication. Made an appt for a quote, and they never showed...no call, no email. Called them back and they told me they could be there the following day. Again...no show, no call, no email.
Reply: That is not what happened. He showed up at 630pm without confirming what I wanted. He walked into my house without being invited...just followed my wife inside when she said she would grab the phone to call me. Luckily, I was right down the street. And I have cameras video and sound recording everything. I told the person that showed up I wanted a quote for work to be done and he said to call the scheduler and left. I did call the next day and they set the first appointment. Then no one showed up. I call a couple hours after that and the scheduler apologized and set a second appointment for the next day. Again, no one showed up. It is one thing if you all are too busy or have an emergency and have to cancel. Two no call no shows in a row is unacceptable and your reply was dishonest.
Charmaine Dalton
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September 22, 2025
DO NOT RECOMMEND. BEWARE OF THIS UNPROFESSIONAL COMPANY! They are not professionals and they do not know how to fix plumbing issues. They quoted me $7k to dig up pipes after Dakotah Bailey left a huge mess in our crawl space without notifying us. There was very little communication, left our door unlocked overnight because he left so quickly, and the manager Michelle is also unresponsive to help. We needed help urgently and they said they could come right away, but he came hours later because Dakotah’s phone died. They said he came earlier, but that was a lie. This is a very shady company and the worst one I’ve worked with. Go to 1 Tom Plumber for professional help and honesty.
Jason Boettcher
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May 28, 2025
These guys are A+ in my book and I am extremely critical usually. Came out on Memorial Day weekend, troubleshoot the problem and set up everything to fix my sewer pipe from the house to the street that became completely blocked by a root intrusion. All 5 of the people I worked with were top notch. Totally competent, fair price, on time, all that. If I had another problem like this I would not hesitate to call them. I doubt I will though....they did such a great job!
Maggie Dickson
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September 26, 2025
Michelle was very nice, professional and reassuring. Shawn was amazing. He worked hard to clear the drain and was professional and helpful in educating me on drains. Very personable. I will call again and again for their help - as long as Michelle and Shawn are there! Same day service!!! Thank you!
Erika Coe
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July 20, 2025
I just bought a new home, and the water heater blew out. After calling 3 other plumbing companies, one even booked me and then cancelled an hour before showing, Mr. Rooter kindly sent someone out at the end of a work shift day.
Once their tech arrived we discovered the crawlspace had flooded, and it became an urgent situation that needed to be pumped before they could even get to the source.
Scott, and his crew didn’t push me off till later in the week. They felt it was very important to take care of it for me right away, and even worked through the weekend!
All I can say is these guys went above and beyond to get our home back up and running so that we could not only have water working in the house, again, but to make sure that my home would not suffer any more damages any time again in the near future!
Customer for life here!
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Filled out a form for a quote to do some work, and the apprentice showed up at 630pm wanting to start work without a quote. Called the next day and they told me they had a miscommunication. Made an appt for a quote, and they never showed...no call, no email. Called them back and they told me they could be there the following day. Again...no show, no call, no email. Reply: That is not what happened. He showed up at 630pm without confirming what I wanted. He walked into my house without being invited...just followed my wife inside when she said she would grab the phone to call me. Luckily, I was right down the street. And I have cameras video and sound recording everything. I told the person that showed up I wanted a quote for work to be done and he said to call the scheduler and left. I did call the next day and they set the first appointment. Then no one showed up. I call a couple hours after that and the scheduler apologized and set a second appointment for the next day. Again, no one showed up. It is one thing if you all are too busy or have an emergency and have to cancel. Two no call no shows in a row is unacceptable and your reply was dishonest.
DO NOT RECOMMEND. BEWARE OF THIS UNPROFESSIONAL COMPANY! They are not professionals and they do not know how to fix plumbing issues. They quoted me $7k to dig up pipes after Dakotah Bailey left a huge mess in our crawl space without notifying us. There was very little communication, left our door unlocked overnight because he left so quickly, and the manager Michelle is also unresponsive to help. We needed help urgently and they said they could come right away, but he came hours later because Dakotah’s phone died. They said he came earlier, but that was a lie. This is a very shady company and the worst one I’ve worked with. Go to 1 Tom Plumber for professional help and honesty.
These guys are A+ in my book and I am extremely critical usually. Came out on Memorial Day weekend, troubleshoot the problem and set up everything to fix my sewer pipe from the house to the street that became completely blocked by a root intrusion. All 5 of the people I worked with were top notch. Totally competent, fair price, on time, all that. If I had another problem like this I would not hesitate to call them. I doubt I will though....they did such a great job!
Michelle was very nice, professional and reassuring. Shawn was amazing. He worked hard to clear the drain and was professional and helpful in educating me on drains. Very personable. I will call again and again for their help - as long as Michelle and Shawn are there! Same day service!!! Thank you!
I just bought a new home, and the water heater blew out. After calling 3 other plumbing companies, one even booked me and then cancelled an hour before showing, Mr. Rooter kindly sent someone out at the end of a work shift day. Once their tech arrived we discovered the crawlspace had flooded, and it became an urgent situation that needed to be pumped before they could even get to the source. Scott, and his crew didn’t push me off till later in the week. They felt it was very important to take care of it for me right away, and even worked through the weekend! All I can say is these guys went above and beyond to get our home back up and running so that we could not only have water working in the house, again, but to make sure that my home would not suffer any more damages any time again in the near future! Customer for life here!