We had some pipes freeze up in her house with an urgency to be fixed so I searched Google and found Mr. Rooter. I called them up and they had somebody out within the next day which I was really surprised. Craig showed up right on time and was very professional and upfront about the cost and things that it would need going forward he went above and beyond explaining everything to me that was needed to get the water going again he had to crawl into a very small crawlspace underneath the house Which most plumbers would not even do considering the technicality in it he went under there and videotaped everything for me to show me the problems that were going on and then gave me a fair price to have everything done correctly. He spent probably over two days there working on this to get it done correctly. He went above and beyond and stayed late to get the job done and subzero temperatures. He was more concerned about me and my kids that himself. He finally got everything unfroze and new pipe was added. The price was exactly where I needed to be at when I thought it was going to be thousands. I can’t say enough about Craig in the job that he did. He is very thorough professional, and on point with his company. Communication was excellent as well with Missy. You can’t go wrong with this company. You will not be disappointed, thank you so much. This house is over 200 years old so he had really troubleshoot to fix it!
Cindy Smith
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January 13, 2025
Mr. Rooter never disappoints us. We’ve used them multiple times and they’re always prompt and well competitive in pricing. In my recent experience, our 25 year old water heater finally gave out. I received quotes from 3 different companies and Mr. Rooter had them beat. I’m also an Advantage member which helped tremendously. We had the pleasure of working with Audie R. who is an energetic, funny, friendly and very honest technician. He completed our job in less than 3 hours alongside his partner. He cleaned the existing pan very nicely and installed our new unit in a nick of time. I highly recommend Mr. Rooter and Audie for their plumbing services. Thank you!
Justin Lawson
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February 03, 2026
I called Mr. Rooter a little after 11p.m. to fix a busted water line on Monday, February 2 and set up service for today the 3rd. Eric and Wade showed up at the time I was told to expect them and greeted me kindly with smiles and reassurance that they would get the repair done. They were very accommodating and went the extra mile to avoid any unnecessary damage to interior walls during the repair. They were patient, answered all my questions and presented me with 2 pricing options to choose from. They did not attempt to upsell me in any way, which I appreciated. I highly recommend these two technicians in the future and will be a repeat client should the need arise.
Dropem ALL Dropem ALL Tear
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January 29, 2026
The employee did a great job. He wore shoe protectors and thoroughly explained what he found and gave me two remedies. He was courteous, friendly and seemed vary knowledgeable about what he was doing. However, $619.28 to snake a toilet, I’ll probably use a Hispanic firm next time. I’m sure they would be more competitive in pricing for the same work
Kathleen Stoughton
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May 09, 2026
Online scheduling was easy. Came out same day and gave price quote for the work I needed done. Price quote was fair with no membership needed to get best price. No hidden fees. We agreed and they went to work. Marco was professional and friendly. Work was a little more tasking then expected and took more time since space he needed to
work in was small but he kept at it. Finished the job and cleaned up without complaining or additional cost. I am pleased with the results.
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9772 Princeton Glendale Rd, Cincinnati, OH 45246, USA
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We had some pipes freeze up in her house with an urgency to be fixed so I searched Google and found Mr. Rooter. I called them up and they had somebody out within the next day which I was really surprised. Craig showed up right on time and was very professional and upfront about the cost and things that it would need going forward he went above and beyond explaining everything to me that was needed to get the water going again he had to crawl into a very small crawlspace underneath the house Which most plumbers would not even do considering the technicality in it he went under there and videotaped everything for me to show me the problems that were going on and then gave me a fair price to have everything done correctly. He spent probably over two days there working on this to get it done correctly. He went above and beyond and stayed late to get the job done and subzero temperatures. He was more concerned about me and my kids that himself. He finally got everything unfroze and new pipe was added. The price was exactly where I needed to be at when I thought it was going to be thousands. I can’t say enough about Craig in the job that he did. He is very thorough professional, and on point with his company. Communication was excellent as well with Missy. You can’t go wrong with this company. You will not be disappointed, thank you so much. This house is over 200 years old so he had really troubleshoot to fix it!
Mr. Rooter never disappoints us. We’ve used them multiple times and they’re always prompt and well competitive in pricing. In my recent experience, our 25 year old water heater finally gave out. I received quotes from 3 different companies and Mr. Rooter had them beat. I’m also an Advantage member which helped tremendously. We had the pleasure of working with Audie R. who is an energetic, funny, friendly and very honest technician. He completed our job in less than 3 hours alongside his partner. He cleaned the existing pan very nicely and installed our new unit in a nick of time. I highly recommend Mr. Rooter and Audie for their plumbing services. Thank you!
I called Mr. Rooter a little after 11p.m. to fix a busted water line on Monday, February 2 and set up service for today the 3rd. Eric and Wade showed up at the time I was told to expect them and greeted me kindly with smiles and reassurance that they would get the repair done. They were very accommodating and went the extra mile to avoid any unnecessary damage to interior walls during the repair. They were patient, answered all my questions and presented me with 2 pricing options to choose from. They did not attempt to upsell me in any way, which I appreciated. I highly recommend these two technicians in the future and will be a repeat client should the need arise.
The employee did a great job. He wore shoe protectors and thoroughly explained what he found and gave me two remedies. He was courteous, friendly and seemed vary knowledgeable about what he was doing. However, $619.28 to snake a toilet, I’ll probably use a Hispanic firm next time. I’m sure they would be more competitive in pricing for the same work
Online scheduling was easy. Came out same day and gave price quote for the work I needed done. Price quote was fair with no membership needed to get best price. No hidden fees. We agreed and they went to work. Marco was professional and friendly. Work was a little more tasking then expected and took more time since space he needed to work in was small but he kept at it. Finished the job and cleaned up without complaining or additional cost. I am pleased with the results.