I ordered service from Midsouth septic this past week. Due to the rain I cancelled the appointment so the truck would not get stuck or tear up my yard in the back of the house. We used them in 2024 and they were great. But last year they took on a new partner out of Boston. The call center(not locally) was very rude and didn’t give two shits about the issues the driver or the customer might incur. She also wanted me to pay a cancellation fee. They also raised the price $160 to $600 for the service. The drivers were understanding so nothing on them. FYI Guys septic out of Munford came out, stayed on the street and was $200 less. I always try to shop local but if you sell out the community for money. I give my business elsewhere. #SSB
chrisc12295
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June 02, 2026
I called due to a septic backup and they responded within hours to fix the problem. Very friendly and professional crew. Cannot recommend enough!
Jerry Brownlee
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February 24, 2026
Good Company that showed up the day they were supposed to and completed the job in a professional manner. I have used them on numerous occasions and the staff and crew have been most courteous. I don't think you will be disappointed.
William Burns
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September 16, 2025
Garbage service. Garbage customer service. Septic tank location service call. $150. Two guys came out and drove a rod for about 25-30 minutes. Clean out was exposed but they don’t carry cameras to scope the pipe to find the tank? …Didn’t find it. Had to blow up their customer service number to get someone to come back out to scope the clean out. Didn’t hear back from them for about 5 days. Called on the 5th day, no one called back. The next morning they called at 8am to tell me someone was coming back out. The tech called 2 minutes later to say he was on the way. How is no heads up of an “onsite” acceptable? Dude didn’t run a camera down the still exposed clean out or locate the tank. Told me to run a scope it would be $300 and that due to the company being bought out by some national chain I should probably use someone else.
Carrie Lynn
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June 05, 2026
Chris was my tech. He and his partner gave me great advice for septic care and longevity.
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11284 Gulf Stream Rd Dr, Arlington, TN 38002, USA
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I ordered service from Midsouth septic this past week. Due to the rain I cancelled the appointment so the truck would not get stuck or tear up my yard in the back of the house. We used them in 2024 and they were great. But last year they took on a new partner out of Boston. The call center(not locally) was very rude and didn’t give two shits about the issues the driver or the customer might incur. She also wanted me to pay a cancellation fee. They also raised the price $160 to $600 for the service. The drivers were understanding so nothing on them. FYI Guys septic out of Munford came out, stayed on the street and was $200 less. I always try to shop local but if you sell out the community for money. I give my business elsewhere. #SSB
I called due to a septic backup and they responded within hours to fix the problem. Very friendly and professional crew. Cannot recommend enough!
Good Company that showed up the day they were supposed to and completed the job in a professional manner. I have used them on numerous occasions and the staff and crew have been most courteous. I don't think you will be disappointed.
Garbage service. Garbage customer service. Septic tank location service call. $150. Two guys came out and drove a rod for about 25-30 minutes. Clean out was exposed but they don’t carry cameras to scope the pipe to find the tank? …Didn’t find it. Had to blow up their customer service number to get someone to come back out to scope the clean out. Didn’t hear back from them for about 5 days. Called on the 5th day, no one called back. The next morning they called at 8am to tell me someone was coming back out. The tech called 2 minutes later to say he was on the way. How is no heads up of an “onsite” acceptable? Dude didn’t run a camera down the still exposed clean out or locate the tank. Told me to run a scope it would be $300 and that due to the company being bought out by some national chain I should probably use someone else.
Chris was my tech. He and his partner gave me great advice for septic care and longevity.