This is my first time using Master Rooter. Ben and his colleague were very professional, respectful, and friendly. I called yesterday evening due to a clog in the bathroom and spoke with Ben. They came the next morning to take care of the problem. Ben explained what caused the problem and fixed another problem as well. The pricing was reasonable and their work was high quality. I highly recommend their service! I will definitely use them again.
Patricia Seda
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June 08, 2026
Master Rooter came out to clear a clog in my kitchen sink drain line. Ben and his team were very professional and got the job done quickly. They explained everything clearly and made the whole process easy. Very happy with the service and would highly recommend Master Rooter to anyone needing drain cleaning or plumbing help in Waterbury, CT!
Howard DeMorro
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June 04, 2026
Had been having issues with on one the toilets not flushing to it’s maximum ability (it’s one of those jet flushing toilets) for a few years even when we had a different plumber come out to fix it. Whatever they did only had it flushing at half capacity.
Flash forward to recently when the water in the toilet would barely go down the drain and was contemplating on who to call because I felt we got jipped last time around with dishonest or half ass work. Ended up reading the GREAT reviews about Master Rooter and decided to give them a whirl, and to say I’m more than happy with their service would be an understatement! Ben and his associate were very personable as well as knowledgeable in their respective line of work. They at first thought it was a clog and they did their due diligence to find out that it wasn’t clogged but just needed a part which was easily replaceable. They came back once the part was delivered and not only were able to get the toilet to work again, but they got it where the power of the flush should’ve been after it was serviced by a different company a few years ago.
Ben walked us through every process of what he was doing and what needed to be done as he was doing it which made the whole experience anxiety and stress free. I can’t imagine another person or company being as helpful and professional as Master Rooter was. If you are looking for a HONEST as well as PROFESSIONAL plumber for any plumbing work that needs to be done, have no fear Ben and Master Rooter are here!
Rubi Gil
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February 19, 2026
I had an issue with my toilet where the hose was leaking, and after a quick Google search I found this company. I reached out through their website, and Ben contacted me the next day to schedule service. They gave me a clear time window, which I appreciated.
The technician arrived as scheduled, fixed the issue quickly and efficiently, and everything has been working perfectly since. The whole process was simple and professional.
I also showed the tech an issue in my upstairs bathroom, and he explained exactly what part I need to order and said they can come back to install it if needed. I really appreciated the honesty and guidance instead of trying to upsell me.
Payment was easy and can be done through PayPal, which was convenient.
Overall, great experience and I’ll definitely be calling them again for future plumbing needs.
Mildred Figueroa
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March 17, 2026
Master plumbing came out to repair our sump pump. They came not too long after I called them.
They came in very professional and calm which is usually not the case, but we appreciated it. They were very knowledgeable about what they were doing, and in no time had us up and running.
Their price was very reasonable considering they came out in the middle of the night. I highly recommend them and will definitely use them again!
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92 Brookside Rd, Waterbury, CT 06708, USA
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This is my first time using Master Rooter. Ben and his colleague were very professional, respectful, and friendly. I called yesterday evening due to a clog in the bathroom and spoke with Ben. They came the next morning to take care of the problem. Ben explained what caused the problem and fixed another problem as well. The pricing was reasonable and their work was high quality. I highly recommend their service! I will definitely use them again.
Master Rooter came out to clear a clog in my kitchen sink drain line. Ben and his team were very professional and got the job done quickly. They explained everything clearly and made the whole process easy. Very happy with the service and would highly recommend Master Rooter to anyone needing drain cleaning or plumbing help in Waterbury, CT!
Had been having issues with on one the toilets not flushing to it’s maximum ability (it’s one of those jet flushing toilets) for a few years even when we had a different plumber come out to fix it. Whatever they did only had it flushing at half capacity. Flash forward to recently when the water in the toilet would barely go down the drain and was contemplating on who to call because I felt we got jipped last time around with dishonest or half ass work. Ended up reading the GREAT reviews about Master Rooter and decided to give them a whirl, and to say I’m more than happy with their service would be an understatement! Ben and his associate were very personable as well as knowledgeable in their respective line of work. They at first thought it was a clog and they did their due diligence to find out that it wasn’t clogged but just needed a part which was easily replaceable. They came back once the part was delivered and not only were able to get the toilet to work again, but they got it where the power of the flush should’ve been after it was serviced by a different company a few years ago. Ben walked us through every process of what he was doing and what needed to be done as he was doing it which made the whole experience anxiety and stress free. I can’t imagine another person or company being as helpful and professional as Master Rooter was. If you are looking for a HONEST as well as PROFESSIONAL plumber for any plumbing work that needs to be done, have no fear Ben and Master Rooter are here!
I had an issue with my toilet where the hose was leaking, and after a quick Google search I found this company. I reached out through their website, and Ben contacted me the next day to schedule service. They gave me a clear time window, which I appreciated. The technician arrived as scheduled, fixed the issue quickly and efficiently, and everything has been working perfectly since. The whole process was simple and professional. I also showed the tech an issue in my upstairs bathroom, and he explained exactly what part I need to order and said they can come back to install it if needed. I really appreciated the honesty and guidance instead of trying to upsell me. Payment was easy and can be done through PayPal, which was convenient. Overall, great experience and I’ll definitely be calling them again for future plumbing needs.
Master plumbing came out to repair our sump pump. They came not too long after I called them. They came in very professional and calm which is usually not the case, but we appreciated it. They were very knowledgeable about what they were doing, and in no time had us up and running. Their price was very reasonable considering they came out in the middle of the night. I highly recommend them and will definitely use them again!