Great company. Jose came out and gave me a free estimate. Diagnosed the problem. Price was good. His team just finished the job . Excellent service. Most importantly customer service is wonderful. Taylor and Kim are the best. Excellent communication. They are very knowledgeable with plumbing Issues and explained in detail. I’m hiring them again for another plumbing problem
I would give them⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Chris Lazzara
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February 11, 2026
Very responsive. Reasonable rates and great techniticains with excellent communication throughout the whole project! And we have used them at our school for many, many different issues! Great team to work with!
John Risley
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March 16, 2026
These guys did an outstanding job from start to finish! I had to repair a crack in my main sewer line. They quickly and expertly diagnosed the problem and provided a prompt quote on work to be done. They completed the job very efficiently and left the job site cleaner than they found it. I would highly recommend this company and this crew.
Laura Danger
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March 19, 2026
Knowledgeable and thorough. I've worked with multiple companies who claim to know sewers, flood control, and drains and Madden is by far the best.
In a world where companies are getting bought up and gutted left and right, it's refreshing to find professionals who do quality work.
Prices have been in the higher range, but I've learned the hard way that sewers and flood control systems are not something to cut corners on. Worth the cost to hire someone who cares about solving problems and preventing future ones.
Hope Schmidt
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May 04, 2026
My experience was that this company has a very large problem with organization and communication.
I scheduled something for my outdoor trench drain and an outdoor sump pump that wasn’t running. The first technician I had, unfortunately there was a large communication block. I was trying to ask questions about how to best protect our trench drain and questions about the outdoor sump pump like is the location it’s pumping the water to okay, and he wouldn’t engage at all with me. I think partially because his English wasn’t great. However I also asked about our indoor ejection pump and if there would be a way to test it, and he looked at it and said “maybe works for 2-3 more months”. After that very random assessment I stopped even trying to have a conversation.
I call the company after the technician leaves, saying i was confused about a few specific things. The lady said oh let me call that technician and ask him and get back to you. She never called back!!
I call back after 2 days. I express my disappointment on my previous visit, so they apologize and send someone new out that may have been an owner, or at least someone they seemed to trust more. He was knowledgeable and said they would send over some estimates for us. We did receive the estimates, but there was like 6-7 items listed, with one bulk price. I called and asked for something more itemized since some of the work would be split for an HOA. Again they NEVER updated the estimates or ever got back to me.
Lastly the way you pay them for their services is odd and inconvenient. You don’t pay the technician, someone emails you a bill in which you then have to Zelle them to avoid a large fee. This isn’t the end of the world. But dang, everything is a hassle with this company.
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4152 N Western Ave, Chicago, IL 60618, USA
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Great company. Jose came out and gave me a free estimate. Diagnosed the problem. Price was good. His team just finished the job . Excellent service. Most importantly customer service is wonderful. Taylor and Kim are the best. Excellent communication. They are very knowledgeable with plumbing Issues and explained in detail. I’m hiring them again for another plumbing problem I would give them⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Very responsive. Reasonable rates and great techniticains with excellent communication throughout the whole project! And we have used them at our school for many, many different issues! Great team to work with!
These guys did an outstanding job from start to finish! I had to repair a crack in my main sewer line. They quickly and expertly diagnosed the problem and provided a prompt quote on work to be done. They completed the job very efficiently and left the job site cleaner than they found it. I would highly recommend this company and this crew.
Knowledgeable and thorough. I've worked with multiple companies who claim to know sewers, flood control, and drains and Madden is by far the best. In a world where companies are getting bought up and gutted left and right, it's refreshing to find professionals who do quality work. Prices have been in the higher range, but I've learned the hard way that sewers and flood control systems are not something to cut corners on. Worth the cost to hire someone who cares about solving problems and preventing future ones.
My experience was that this company has a very large problem with organization and communication. I scheduled something for my outdoor trench drain and an outdoor sump pump that wasn’t running. The first technician I had, unfortunately there was a large communication block. I was trying to ask questions about how to best protect our trench drain and questions about the outdoor sump pump like is the location it’s pumping the water to okay, and he wouldn’t engage at all with me. I think partially because his English wasn’t great. However I also asked about our indoor ejection pump and if there would be a way to test it, and he looked at it and said “maybe works for 2-3 more months”. After that very random assessment I stopped even trying to have a conversation. I call the company after the technician leaves, saying i was confused about a few specific things. The lady said oh let me call that technician and ask him and get back to you. She never called back!! I call back after 2 days. I express my disappointment on my previous visit, so they apologize and send someone new out that may have been an owner, or at least someone they seemed to trust more. He was knowledgeable and said they would send over some estimates for us. We did receive the estimates, but there was like 6-7 items listed, with one bulk price. I called and asked for something more itemized since some of the work would be split for an HOA. Again they NEVER updated the estimates or ever got back to me. Lastly the way you pay them for their services is odd and inconvenient. You don’t pay the technician, someone emails you a bill in which you then have to Zelle them to avoid a large fee. This isn’t the end of the world. But dang, everything is a hassle with this company.