Be prepared for unreasonable fees. Lenny's customer for many years. Called them to come help with a stuck sink drain popup. I confirmed the $90 trip charge when I scheduled the appointment and was informed this would go towards any repairs. I showed him the issue. He took a picture of the drain pipe under the sink and went to his truck to do some analysis and write up a quote. He returned and presented me with the typical annual maintenance plan sales spiel. He then quoted me $485 to replace this part which he did not have on his truck.
He never touched any pipe or part of the sink. He did not attempt to get the popup stopper to come loose.
I asked for a price breakout of parts and labor and he was unable to present this.
I then asked him how long it would take to do the job and he answered 30-45 minutes.
I asked him if he thought $400/ / hour was a fair price for the labor on this service and he replied that is what it costs to run their business. I didn't press further but I would bet good money he has no clue what it takes to run that business.
I paid him his $90 trip charge and informed him I would not be calling them back.
I had already tried to do this repair myself and decided I would spend the (assumed) $150 to get it fixed by a "pro".
After he left, I went back to the sink and took a fresh look at the issue. I was able to move the pipes around and unscrew some additional parts. I was able to resolve the root problem and cleaned and lubricated the popup mechanism. All i needed at this point was a plastic nut to screw on and draw the drain tight and sealed. Multiple trips to hardware stores resulted no piece that would fit so I went to Home depot, bought a new $17 drain and pipe fixture and installed it.
TLDR: Their "plumber" did zero diagnosis, touched zero pipes or materials, and was unable to show cost breakdown of the extraordinarily high cost quote, and lost a customer. In the end the only thing required was a plastic nut. My advice is to call an independent plumber or handyman instead.
Patrick Scanlon
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April 01, 2024
I've been using Lenny's for about 3 1/2 years now and they always have shown up on time and done a great job for us. Mikey and Matt are great technicians, always clean up after themselves and do a thorough job. Mikey and Matt were even nice enough to teach me how to "sweat" copper fittings, a skill I'd like to have but will certainly still call Lenny's first. Great company, highly recommended!
Beverly House
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May 17, 2023
As a landlord you never want to get the dreaded call about a plumbing emergency. After some trouble shooting & getting a video camera down my main sewer pipe, I called Lenny's. The guys came out quickly to check out the problem & explained the options for repair. I got a quote emailed to me the next day & easily got a call back to answer a few questions about the scope of work. I got (3) quotes from reputable companies but chose to hire Lenny's based on their communication on site and well written quote which included a few items added to be sure we were up to code not mentioned by the other (2) company quotes. They seemed the less likely to end up needing to do more & charge me more, and the price given was right in line with the others. I had (2) tenants that needed to be scheduled around and the guys were good to communicate with me while doing the job so they knew when they could use the water etc. Most surprising and impressive - at the end of the job they had finished in less time than predicted, and also didn't end up needing to do as much work either, so they called me up to lower my final bill. This is the type of thing that makes you want to hire a company again and recommend them to others. Payment was easy - email quickbooks invoice sent for online payment. Their website says "Honesty and integrity are the hallmarks of Lenny's Plumbing Inc's philosophy and the foundation upon which the company was founded in 1967." - I believe them. Thank you Matthew and Michael for making my expensive repair a little less stressful!
Fred Shear
-
March 21, 2024
Fortunately my contractor had Lenny’s Plumbing handle the entire new construction of my home in Old Metaire. They did an amazing job. So for over 30 years, I continued to have Lenny’s take care of the typical minor maintenance. However I experienced a drain line issue yesterday, so I called Jefferson Parish Public Works and Lenny’s Plumbing. The problem was the Jefferson Parish 6” Sewer Main was clogged with a tree root. JP unclogged it early this morning. Then Mike and Matt from Lenny’s Plumbing followed up with checking all our toilets, showers and sinks to make sure everything was working properly . Mike and Matt are so professional and pleasant to work with in making sure they leave your home knowing the job was done right as well as clean and professional.
Randy Tillman
-
January 05, 2024
Mikee from Lenny’s plumbing solved my stopped up plumbing. The blockage was fairly far down, but he resolved it efficiently and effectively and restored pipe drainage function. Very fast response time and reasonable cost. 5 stars from me!
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Be prepared for unreasonable fees. Lenny's customer for many years. Called them to come help with a stuck sink drain popup. I confirmed the $90 trip charge when I scheduled the appointment and was informed this would go towards any repairs. I showed him the issue. He took a picture of the drain pipe under the sink and went to his truck to do some analysis and write up a quote. He returned and presented me with the typical annual maintenance plan sales spiel. He then quoted me $485 to replace this part which he did not have on his truck. He never touched any pipe or part of the sink. He did not attempt to get the popup stopper to come loose. I asked for a price breakout of parts and labor and he was unable to present this. I then asked him how long it would take to do the job and he answered 30-45 minutes. I asked him if he thought $400/ / hour was a fair price for the labor on this service and he replied that is what it costs to run their business. I didn't press further but I would bet good money he has no clue what it takes to run that business. I paid him his $90 trip charge and informed him I would not be calling them back. I had already tried to do this repair myself and decided I would spend the (assumed) $150 to get it fixed by a "pro". After he left, I went back to the sink and took a fresh look at the issue. I was able to move the pipes around and unscrew some additional parts. I was able to resolve the root problem and cleaned and lubricated the popup mechanism. All i needed at this point was a plastic nut to screw on and draw the drain tight and sealed. Multiple trips to hardware stores resulted no piece that would fit so I went to Home depot, bought a new $17 drain and pipe fixture and installed it. TLDR: Their "plumber" did zero diagnosis, touched zero pipes or materials, and was unable to show cost breakdown of the extraordinarily high cost quote, and lost a customer. In the end the only thing required was a plastic nut. My advice is to call an independent plumber or handyman instead.
I've been using Lenny's for about 3 1/2 years now and they always have shown up on time and done a great job for us. Mikey and Matt are great technicians, always clean up after themselves and do a thorough job. Mikey and Matt were even nice enough to teach me how to "sweat" copper fittings, a skill I'd like to have but will certainly still call Lenny's first. Great company, highly recommended!
As a landlord you never want to get the dreaded call about a plumbing emergency. After some trouble shooting & getting a video camera down my main sewer pipe, I called Lenny's. The guys came out quickly to check out the problem & explained the options for repair. I got a quote emailed to me the next day & easily got a call back to answer a few questions about the scope of work. I got (3) quotes from reputable companies but chose to hire Lenny's based on their communication on site and well written quote which included a few items added to be sure we were up to code not mentioned by the other (2) company quotes. They seemed the less likely to end up needing to do more & charge me more, and the price given was right in line with the others. I had (2) tenants that needed to be scheduled around and the guys were good to communicate with me while doing the job so they knew when they could use the water etc. Most surprising and impressive - at the end of the job they had finished in less time than predicted, and also didn't end up needing to do as much work either, so they called me up to lower my final bill. This is the type of thing that makes you want to hire a company again and recommend them to others. Payment was easy - email quickbooks invoice sent for online payment. Their website says "Honesty and integrity are the hallmarks of Lenny's Plumbing Inc's philosophy and the foundation upon which the company was founded in 1967." - I believe them. Thank you Matthew and Michael for making my expensive repair a little less stressful!
Fortunately my contractor had Lenny’s Plumbing handle the entire new construction of my home in Old Metaire. They did an amazing job. So for over 30 years, I continued to have Lenny’s take care of the typical minor maintenance. However I experienced a drain line issue yesterday, so I called Jefferson Parish Public Works and Lenny’s Plumbing. The problem was the Jefferson Parish 6” Sewer Main was clogged with a tree root. JP unclogged it early this morning. Then Mike and Matt from Lenny’s Plumbing followed up with checking all our toilets, showers and sinks to make sure everything was working properly . Mike and Matt are so professional and pleasant to work with in making sure they leave your home knowing the job was done right as well as clean and professional.
Mikee from Lenny’s plumbing solved my stopped up plumbing. The blockage was fairly far down, but he resolved it efficiently and effectively and restored pipe drainage function. Very fast response time and reasonable cost. 5 stars from me!