We had a wonderful experience with Mason. He checked out our sump pump and water softener and replaced our water heater. He was very polite and respectful and kept us informed along the way. No complaints at all — he did a great job! Nick was also here assisting, and he was great as well.
Steve Bulloff
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November 18, 2025
Trevor, Russell and Micah installed an external clean out for us. They also did a two-direction sewer cleaning and a camera inspection. They did a meticulous job and went above and beyond in making sure that we won’t continue to have main drain backups. Thanks guys! See you next Spring.
Lilia Zamudio
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February 20, 2026
Mason did a great job! He was knowledgeable, honest, and easy to talk to. I appreciated how comfortable he made the whole process. While my issue wasn’t fully resolved, he offered options I could try. They also gave me a courtesy inspection, which I really appreciated. I would gladly use their services again in the future.
Joni Fallowfield
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April 13, 2026
Mason originally came to conduct an annual maintenance assessment. He identified a small leak in our water heater and suggested we keep an eye on it. He also addressed a concern we had about the garbage disposal. He tightened some screws and again suggested we keep an eye on it. No pressure at all. He did provide quotes to address both potential issues. The leak in the water heater grew progressively worse. I called other professional plumbing companies and did not find anyone that would save us much over what LD Smith quoted. We reached out and Mason was on-site the same day and did an excellent job. What spoke to me over and above his professionalism was the positive way Mason spoke of his employer. He said LD Smith was a great place to work and he feels fortunate to work for them. I think LD Smith is great too and they are lucky to have an associate like Mason! Thank you both!
Joe Pletcher
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March 12, 2026
LD Smith replaced our clay tile sewer line via pipe burst in Jan 2026.
This is a high-functioning team. Great service, communication, and very competitive pricing.
Sewer Line Assessment
Joe conducted a thorough assessment of our sewage system, showed genuine curiosity in understanding some peculiarities (which no plumber had done before), and even got in both crawlspaces with me to answer some of my questions. In addition, he was knowledgeable (from my viewpoint), and straightforward. Fielded my follow-up calls, questions, and requests with patience and detail. Great start.
Estimate
No pushing, no BS. The estimate came in far more reasonable compared to the other local competitors. I was shocked.
Sewer Line Replacement
A 3-person team (Trevor, Mark, and Russell) conducted the work. All were on-time, communicative, courteous, and professional. I appreciated Trevor on his own initiative called out the utilities again to verify their path was clear.
No issues to date with the new line.
Our Address
2400 Southeastern Ave, Indianapolis, IN 46201, USA
Claim Listing: L. D. Smith Plumbing
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We had a wonderful experience with Mason. He checked out our sump pump and water softener and replaced our water heater. He was very polite and respectful and kept us informed along the way. No complaints at all — he did a great job! Nick was also here assisting, and he was great as well.
Trevor, Russell and Micah installed an external clean out for us. They also did a two-direction sewer cleaning and a camera inspection. They did a meticulous job and went above and beyond in making sure that we won’t continue to have main drain backups. Thanks guys! See you next Spring.
Mason did a great job! He was knowledgeable, honest, and easy to talk to. I appreciated how comfortable he made the whole process. While my issue wasn’t fully resolved, he offered options I could try. They also gave me a courtesy inspection, which I really appreciated. I would gladly use their services again in the future.
Mason originally came to conduct an annual maintenance assessment. He identified a small leak in our water heater and suggested we keep an eye on it. He also addressed a concern we had about the garbage disposal. He tightened some screws and again suggested we keep an eye on it. No pressure at all. He did provide quotes to address both potential issues. The leak in the water heater grew progressively worse. I called other professional plumbing companies and did not find anyone that would save us much over what LD Smith quoted. We reached out and Mason was on-site the same day and did an excellent job. What spoke to me over and above his professionalism was the positive way Mason spoke of his employer. He said LD Smith was a great place to work and he feels fortunate to work for them. I think LD Smith is great too and they are lucky to have an associate like Mason! Thank you both!
LD Smith replaced our clay tile sewer line via pipe burst in Jan 2026. This is a high-functioning team. Great service, communication, and very competitive pricing. Sewer Line Assessment Joe conducted a thorough assessment of our sewage system, showed genuine curiosity in understanding some peculiarities (which no plumber had done before), and even got in both crawlspaces with me to answer some of my questions. In addition, he was knowledgeable (from my viewpoint), and straightforward. Fielded my follow-up calls, questions, and requests with patience and detail. Great start. Estimate No pushing, no BS. The estimate came in far more reasonable compared to the other local competitors. I was shocked. Sewer Line Replacement A 3-person team (Trevor, Mark, and Russell) conducted the work. All were on-time, communicative, courteous, and professional. I appreciated Trevor on his own initiative called out the utilities again to verify their path was clear. No issues to date with the new line.