We’ve been customers before and have lived in Downers Grove for many years, so this was especially disappointing. We were quoted $79 for a diagnostic inspection, but when the plumber arrived, we were told it would be $240 for a visit that lasted about five minutes. My wife was the only one home at the time, and the sudden price change felt misleading. Honest, upfront pricing matters — and this experience did not reflect that.
J Dee
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December 07, 2023
Update: Jay's response to this claims the phones were down and they are contacting me which is a lie. No one has reached out to me or stopped by the house they trashed. They are just saying this to try to look better to make it look like they care...they do not. And if the phones were not working then how was I able to speak to someone each time I called and each time I was told Ashley was in a meeting and would send you a message. Was the internet or cellular service down too?
We called Jay's Plumbing for a clogged drain next to a toilet. The adjacent tubs had sewage water mixed with drain cleaner backed up. The shower had 3" of standing sewage water. George, who arrived in a 24/7 Plumbing truck, which by the way shares the same license as Jay's, formally located off Ogden Avenue in Downers Grove, said he would have to pull the toilet to get a camera in the line. George was informed there was a significant amount of drain cleaner in the drains and tubs in our attempts to fix the problem. At no time did George caution us on any potential problems as a result of pulling the toilet. 10 minutes later, he pulls the toilet and does not siphon the sewage water out of the adjacent backed up toilet and tubs and floods our bathroom and downstairs. I immediately called Jay's and asked for a supervisor to go to the house. I was told, "everyone is in a meeting." We spoke to a "supervisor" later on George's phone who said no one was available to come out and someone would call us. George reset the toilet and left saying, "I'll let my office deal with this." He had to use our own bath towels to clean up his mess but left when our ceiling was still leaking and we were left to clean it up ourselves. Our property sustained significant damage. We lost personal property damaged from the sewer water mixed with drain cleaner and have a damaged ceiling. We have called eight times asking for Ashley (Ellis), the "supervisor" to call us back and have repeatedly asked for the insurance information. All of our calls have been ignored. This occurred over two weeks ago and we have still received nothing from Jay's and/or 24/7 Plumbing. After this incident, we spoke to someone else who used Jay's and learned the same pattern of company response to a problem.
Daniel Cozzo
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September 02, 2025
Mike W. was excellent. He was very courteous and professional. Everything was explained well. I will recommend Jay's Plumbing and Mike W. specifically to our friends and neighbors.
Dave from Chicago
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August 04, 2025
Had some preventive work on my main sewer line done. Jays is a local business I called. The initial call was great and they scheduled the job. Arturo was my tech. He showed up on time, was friendly and was a good plumber. He showed me the before camera shots, rodded the line and showed me the after shots. He made some recommendations on how to maintain. All-in-all a great experience with Jays and Arturo!
Rachael Franceschina
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August 20, 2025
Taylor did a fantastic job. He was thorough and discussed every step of the process. He answered all of our questions. I highly recommend him. We’ve been customers of Jay’s Plumbing for years.
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2425 Wisconsin Ave, Downers Grove, IL 60515, USA
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We’ve been customers before and have lived in Downers Grove for many years, so this was especially disappointing. We were quoted $79 for a diagnostic inspection, but when the plumber arrived, we were told it would be $240 for a visit that lasted about five minutes. My wife was the only one home at the time, and the sudden price change felt misleading. Honest, upfront pricing matters — and this experience did not reflect that.
Update: Jay's response to this claims the phones were down and they are contacting me which is a lie. No one has reached out to me or stopped by the house they trashed. They are just saying this to try to look better to make it look like they care...they do not. And if the phones were not working then how was I able to speak to someone each time I called and each time I was told Ashley was in a meeting and would send you a message. Was the internet or cellular service down too? We called Jay's Plumbing for a clogged drain next to a toilet. The adjacent tubs had sewage water mixed with drain cleaner backed up. The shower had 3" of standing sewage water. George, who arrived in a 24/7 Plumbing truck, which by the way shares the same license as Jay's, formally located off Ogden Avenue in Downers Grove, said he would have to pull the toilet to get a camera in the line. George was informed there was a significant amount of drain cleaner in the drains and tubs in our attempts to fix the problem. At no time did George caution us on any potential problems as a result of pulling the toilet. 10 minutes later, he pulls the toilet and does not siphon the sewage water out of the adjacent backed up toilet and tubs and floods our bathroom and downstairs. I immediately called Jay's and asked for a supervisor to go to the house. I was told, "everyone is in a meeting." We spoke to a "supervisor" later on George's phone who said no one was available to come out and someone would call us. George reset the toilet and left saying, "I'll let my office deal with this." He had to use our own bath towels to clean up his mess but left when our ceiling was still leaking and we were left to clean it up ourselves. Our property sustained significant damage. We lost personal property damaged from the sewer water mixed with drain cleaner and have a damaged ceiling. We have called eight times asking for Ashley (Ellis), the "supervisor" to call us back and have repeatedly asked for the insurance information. All of our calls have been ignored. This occurred over two weeks ago and we have still received nothing from Jay's and/or 24/7 Plumbing. After this incident, we spoke to someone else who used Jay's and learned the same pattern of company response to a problem.
Mike W. was excellent. He was very courteous and professional. Everything was explained well. I will recommend Jay's Plumbing and Mike W. specifically to our friends and neighbors.
Had some preventive work on my main sewer line done. Jays is a local business I called. The initial call was great and they scheduled the job. Arturo was my tech. He showed up on time, was friendly and was a good plumber. He showed me the before camera shots, rodded the line and showed me the after shots. He made some recommendations on how to maintain. All-in-all a great experience with Jays and Arturo!
Taylor did a fantastic job. He was thorough and discussed every step of the process. He answered all of our questions. I highly recommend him. We’ve been customers of Jay’s Plumbing for years.