Been calling for 2 weeks. No response. Told me job would be done in 3 days but still has not been done. Going on for a month.Communication is not a priority. All I want is to be in the loop. Very disappointed in management. Workers are great when they are here. Think I’m going to have to contact the contractors board. Don’t know what else to do.
Hailee Simone
-
January 03, 2026
⭐⭐⭐⭐⭐
I had an outstanding experience with Hoffman Plumbing! Nick, Lucus, and Levi were amazing, professional, knowledgeable, and truly take pride in their work. They were also very friendly and easy to work with, which made the whole process stress-free.
It’s rare these days to find a team that combines expertise with such great customer service. I will definitely use Hoffman Plumbing again and recommend them to friends and family for any plumbing needs. The company is lucky to have such an exceptional team!
Tracy Trujillo
-
December 08, 2025
NOT USE THESE GUYS. THEY ARE VINDICTIVE AND DON'T CARE ABOUT YOU OR YOUR PROPERTY
Hoffman Plumbing , Carson City is the worst company that I could have called when my water heater decided to leak. I called them and they were quick to respond and a tech arrived, he assessed the situation and went over what water heater options were available, a selection was made and he left to go pick it up. When he came back and began to start he realized that he had brought back the wrong water heater, ugh.. that was the first red flag, but still being early in the day I didn't think much of it. Then he worked all day on the water heater installation, it was all day. It took the tech a total of 12 hours and multiple trips to home depot to complete the job. Finally he was done, at 8:30 in the evening. He goes to turn it on and nothing. The tech could not get the pilot on. He looked at me and said the water heater was possibly defective and that he can return tomorrow to install another one. I was in disbelief. I didn't want to go through another day of this, he somehow got the pilot lit and said I wouldn't need a whole new water heater, but he would be back to install a part. After he left the pilot would not stay lit it was always going out. He did come back a few days later with another tech this time and they replaced the part and said it should fix the problem, we'll guess what it didn't. It only made it worse. Because now the the whole house smelled of gas!!! I had a gas leak!! which was not there before. I called again, by the way the communication is terrible you cannot get a manager to return your call and tech is always late or doesn't show at all. So I am wanting this fixed and I call again. Another tech comes out and says he will replace it with another water heater but in a week. I was irate. I have had 5 different techs come out and not one of them could figure out what the problem was. It was on day 13 of dealing with this madness that I decided to call a different company. The other plumber came in with his partner and within minutes said it was a kink in the vent. The installation was not done correctly. So by now I am very unhappy with the communication and the techs not being experienced enough to notice such an obvious problem. I had no faith in this company and the faulty equipment that came with it, because the water heater still didn't work. Finally after many attempts to have a manager call us back Chaz called my husband and he was arrogant and dismissive only making excuses for everything we were going through. He never once even applogized. We were done with them and just asked for them to come and remove the faulty water heater as we were going to have another company install one that worked. Two techs arrived and one that I hadn't seen before Tristin looked angry. Didn't say a word to me but told his partner well "lets go rip it out." Wow, he was being litteral they cut the supply lines flush to the wall and removed the shut off valve for the water. They also took the gas line for the water heater removing the gas line that was running to the water heater and put a cap on it. These guys were intentionally going to make sure that I suffered even after the hell of 14 days of no heat and still no functioning water heater. They left here without saying a word. Knowing that I would be left without water and heat that night. Didn't tell me that the water and main line of the gas was off. They just left. The way they handled this situation was vindictive, irresponsible and unprofessional. I gave them many opportunities to resolve the problem and instead something else would go wrong. I will be filing complaints with Nevada Contractors Board and the Better Business Bureau. Do not use this plumber at all cost they are bad business all around.
Sandra S
-
May 03, 2026
Levi and Antonio worked tirelessly over a few days to re-pipe our house. They were hard working, respectful of our home, and helped make the experience bearable. Levi went above and beyond in his customer service.
David Heet
-
November 04, 2025
HOFFMAN PLUMBING…20 minutes of work and $140.00 in parts (PRV & 2 cxc male adapter fittings), I was forced to Hemorrhage $1589.20. Now that’s for 20 minutes. Multiple times 3 to get the hourly wage…$4767.60 per hour! Minus $99.00 for estimated I did not want and $140.00 in parts with the senior discount. They do competent work but charge 5 times more than surgeons! Any plumber before this one. Their customer service didn’t want to hear about it. Every plumber and person that knows about HOFFMAN PLUMBING service hangs and shakes their head.
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900 Mallory Way, Carson City, NV 89701, USA
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Been calling for 2 weeks. No response. Told me job would be done in 3 days but still has not been done. Going on for a month.Communication is not a priority. All I want is to be in the loop. Very disappointed in management. Workers are great when they are here. Think I’m going to have to contact the contractors board. Don’t know what else to do.
⭐⭐⭐⭐⭐ I had an outstanding experience with Hoffman Plumbing! Nick, Lucus, and Levi were amazing, professional, knowledgeable, and truly take pride in their work. They were also very friendly and easy to work with, which made the whole process stress-free. It’s rare these days to find a team that combines expertise with such great customer service. I will definitely use Hoffman Plumbing again and recommend them to friends and family for any plumbing needs. The company is lucky to have such an exceptional team!
NOT USE THESE GUYS. THEY ARE VINDICTIVE AND DON'T CARE ABOUT YOU OR YOUR PROPERTY Hoffman Plumbing , Carson City is the worst company that I could have called when my water heater decided to leak. I called them and they were quick to respond and a tech arrived, he assessed the situation and went over what water heater options were available, a selection was made and he left to go pick it up. When he came back and began to start he realized that he had brought back the wrong water heater, ugh.. that was the first red flag, but still being early in the day I didn't think much of it. Then he worked all day on the water heater installation, it was all day. It took the tech a total of 12 hours and multiple trips to home depot to complete the job. Finally he was done, at 8:30 in the evening. He goes to turn it on and nothing. The tech could not get the pilot on. He looked at me and said the water heater was possibly defective and that he can return tomorrow to install another one. I was in disbelief. I didn't want to go through another day of this, he somehow got the pilot lit and said I wouldn't need a whole new water heater, but he would be back to install a part. After he left the pilot would not stay lit it was always going out. He did come back a few days later with another tech this time and they replaced the part and said it should fix the problem, we'll guess what it didn't. It only made it worse. Because now the the whole house smelled of gas!!! I had a gas leak!! which was not there before. I called again, by the way the communication is terrible you cannot get a manager to return your call and tech is always late or doesn't show at all. So I am wanting this fixed and I call again. Another tech comes out and says he will replace it with another water heater but in a week. I was irate. I have had 5 different techs come out and not one of them could figure out what the problem was. It was on day 13 of dealing with this madness that I decided to call a different company. The other plumber came in with his partner and within minutes said it was a kink in the vent. The installation was not done correctly. So by now I am very unhappy with the communication and the techs not being experienced enough to notice such an obvious problem. I had no faith in this company and the faulty equipment that came with it, because the water heater still didn't work. Finally after many attempts to have a manager call us back Chaz called my husband and he was arrogant and dismissive only making excuses for everything we were going through. He never once even applogized. We were done with them and just asked for them to come and remove the faulty water heater as we were going to have another company install one that worked. Two techs arrived and one that I hadn't seen before Tristin looked angry. Didn't say a word to me but told his partner well "lets go rip it out." Wow, he was being litteral they cut the supply lines flush to the wall and removed the shut off valve for the water. They also took the gas line for the water heater removing the gas line that was running to the water heater and put a cap on it. These guys were intentionally going to make sure that I suffered even after the hell of 14 days of no heat and still no functioning water heater. They left here without saying a word. Knowing that I would be left without water and heat that night. Didn't tell me that the water and main line of the gas was off. They just left. The way they handled this situation was vindictive, irresponsible and unprofessional. I gave them many opportunities to resolve the problem and instead something else would go wrong. I will be filing complaints with Nevada Contractors Board and the Better Business Bureau. Do not use this plumber at all cost they are bad business all around.
Levi and Antonio worked tirelessly over a few days to re-pipe our house. They were hard working, respectful of our home, and helped make the experience bearable. Levi went above and beyond in his customer service.
HOFFMAN PLUMBING…20 minutes of work and $140.00 in parts (PRV & 2 cxc male adapter fittings), I was forced to Hemorrhage $1589.20. Now that’s for 20 minutes. Multiple times 3 to get the hourly wage…$4767.60 per hour! Minus $99.00 for estimated I did not want and $140.00 in parts with the senior discount. They do competent work but charge 5 times more than surgeons! Any plumber before this one. Their customer service didn’t want to hear about it. Every plumber and person that knows about HOFFMAN PLUMBING service hangs and shakes their head.