Edit 2: Changed rating to 4 stars. Heilder corrected all the issues from their initial water line installation. The work this time around was done correctly and there are no issues. It is unfortunate that they had to come out a second time to complete the job. The last four pictures of this post show the completed work.
Edit 1: Company owner called me this morning to come up with a resolution. It was a very good conversation.
I choose Heidler based off other customers who said they had an excellent experience. I had the complete opposite experience. I called customer service within 10 minutes of the job being completed to explain my disappointment with the work. I was told that I would receive a call back, but no one has called.
The project was to install a water line to the fridge.
Pic one shows how the plumber installed the line making the cabinet space unusable. The 2nd, 7th and 8th pic shows the copper water line against the main electrical line. The copper is being pushed in the wood due to tension from electrical line. Does this even meet code and is this safe?? Pics 3 and 4 show behind the fridge. The way the line was placed, it is unclear how to even fix the dry wall as the copper pulls when the fridge is pulled out. Finally, somehow they damage and dented a lid that was on the counter and never said anything (pic 6, 7). This looks like an amateur completed this, not a professional company. It cost almost 800 dollars for this work.
B S
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June 07, 2026
Dave D was outstanding! He arrived slightly ahead of schedule, was highly professional, and resolved our issues in record time. His knowledge and expertise were evident throughout the entire service call.
I would highly recommend both Heidler Inc. and Dave D to anyone in need of their services. We had a great experience and are very glad we chose them.
Kyle MacQuilliam
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October 29, 2025
After weeks of a stubborn kitchen sink that refused to drain, even after I’d snaked it 25 feet myself, I finally called in the pros — and Heidler proved exactly why they have the reputation they do. Dave showed up on time, diagnosed the issue quickly, and fixed what I couldn’t in no time.
What really stood out was his honesty: even though the original quote was for a hydrojet service, he said confidently that a proper snaking would solve the problem — and it did, for about half the cost. The water now flows perfectly with no backing up, and he even installed a cleanout access for easier maintenance in the future.
It’s refreshing to find a company that values doing the right job over the most expensive one. Thank you, Dave and the team at Heidler — five stars and genuine appreciation.
Monique D
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February 13, 2026
I had a great experience with Heidle Plumbing. Bryan was knowledgeable, patient, and very respectful of my property. He explained what he was doing and made sure everything was done correctly. It’s always a relief to have someone in your home who is both professional and considerate.
I will absolutely be using this company again — and I’ll definitely be requesting Bryan.
dolores devlin
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March 12, 2026
Great prompt service. My technician I believe his name is Tom did a great job clean job quickly. Heidler needs to do a better job in explaining the service charge. The way was explained I was told that the service charge would be taken off the bill if I decided to do the work, however that’s not the way Heidler does it. This needs to be explained better when I booked the service or at least take a portion of that $125 service fee off of the total amount for work done. Again, they’re a good company
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Edit 2: Changed rating to 4 stars. Heilder corrected all the issues from their initial water line installation. The work this time around was done correctly and there are no issues. It is unfortunate that they had to come out a second time to complete the job. The last four pictures of this post show the completed work. Edit 1: Company owner called me this morning to come up with a resolution. It was a very good conversation. I choose Heidler based off other customers who said they had an excellent experience. I had the complete opposite experience. I called customer service within 10 minutes of the job being completed to explain my disappointment with the work. I was told that I would receive a call back, but no one has called. The project was to install a water line to the fridge. Pic one shows how the plumber installed the line making the cabinet space unusable. The 2nd, 7th and 8th pic shows the copper water line against the main electrical line. The copper is being pushed in the wood due to tension from electrical line. Does this even meet code and is this safe?? Pics 3 and 4 show behind the fridge. The way the line was placed, it is unclear how to even fix the dry wall as the copper pulls when the fridge is pulled out. Finally, somehow they damage and dented a lid that was on the counter and never said anything (pic 6, 7). This looks like an amateur completed this, not a professional company. It cost almost 800 dollars for this work.
Dave D was outstanding! He arrived slightly ahead of schedule, was highly professional, and resolved our issues in record time. His knowledge and expertise were evident throughout the entire service call. I would highly recommend both Heidler Inc. and Dave D to anyone in need of their services. We had a great experience and are very glad we chose them.
After weeks of a stubborn kitchen sink that refused to drain, even after I’d snaked it 25 feet myself, I finally called in the pros — and Heidler proved exactly why they have the reputation they do. Dave showed up on time, diagnosed the issue quickly, and fixed what I couldn’t in no time. What really stood out was his honesty: even though the original quote was for a hydrojet service, he said confidently that a proper snaking would solve the problem — and it did, for about half the cost. The water now flows perfectly with no backing up, and he even installed a cleanout access for easier maintenance in the future. It’s refreshing to find a company that values doing the right job over the most expensive one. Thank you, Dave and the team at Heidler — five stars and genuine appreciation.
I had a great experience with Heidle Plumbing. Bryan was knowledgeable, patient, and very respectful of my property. He explained what he was doing and made sure everything was done correctly. It’s always a relief to have someone in your home who is both professional and considerate. I will absolutely be using this company again — and I’ll definitely be requesting Bryan.
Great prompt service. My technician I believe his name is Tom did a great job clean job quickly. Heidler needs to do a better job in explaining the service charge. The way was explained I was told that the service charge would be taken off the bill if I decided to do the work, however that’s not the way Heidler does it. This needs to be explained better when I booked the service or at least take a portion of that $125 service fee off of the total amount for work done. Again, they’re a good company