After asking for recommendations on our neighborhood FB page and reading so many raving reviews, we called them out for our 4yr old water heater. We noticed some water leaking into the pan and Jacob, who was great, determined that we had to have one 5gal Expansion Tank and two Temperature and Pressure Relief Valves replaced.
Where the problem comes in, is the outrageous pricing. They charged us aprox. $700 labor for a 1 hour job.
The total time of the whole job with the consult was about two hours. With half that time being used chasing parts.
He said that he didn't have the parts on the truck and had to go to both Lowes and Home Depot to find a tank. Not really my problem and I really don't think it's fair to include that time in my overall job. But, nonetheless they don't break it down. He just gave me an overall estimate of the job which was $914 after a $50 coupon. I asked him if it was a pretty fair price for the area, he said yes and I told him to go ahead and do it.
I do take some responsibility in the fact that I didn't look through the iPad estimate myself and I assumed it was a fairly timely project.
To my surprise, it took about 45 minutes from the time he walked into the basement with parts and was leaving my house.
I was kind of left dumfounded at why a 45 min job cost so much, so I looked up the price of the actual parts. On the high end they would have cost about $200.
So basically, I was charged $700 in labor for 45 total minutes of work.
I called to speak to them about it afterwards and they explain some sort of overall job price that they use. They charge everyone the same whether your job takes 45 minutes or 4 -5 hours. I wasn't explained this or I would have looked for a second opinion. I thought I would be charged a fair price for MY specific job. That's not how they work I guess.
I'm not naive to the fact that they have to factor in other costs, but that's just egregious in my opinion.
So my recommendation is to get a SECOND opinion. Don't trust that it's a fair price like I did.
I won't be recommending them on any review or my neighborhood FB page and will only caution people who ask.
If anyone has questions or would like to see the invoice, I'd be happy to discuss. Just PM me.
*** Edited to add that the plumber who came out was very polite and answered all of the questions I asked about the water heater and sump pump. He actually did a terrific job. This review doesn’t pertain to him and the job itself.
Kimberly Washington
-
April 10, 2026
Jacob came to my home to fix the toilet in my master bathroom. He arrived on time and patiently spoke to the representative from my home warranty company. He proceeded to diagnose and fix the problem. He was prompt and extremely courteous. I have used Haynes Plumbing several times over the years and the service is always exceptional! I highly recommend them.
Paige Gatlin
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October 22, 2025
Junior Johnson came out to our place late this afternoon and did a phenomenal job he found the issue and fixed it immediately. He was very professional, knowledgeable and so so kind. We will be calling Haynes for any of our plumbing issues in the future! Thank you so much Junior for your amazing work!
Robbie Young
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November 06, 2025
We initially called Haynes to have a consultation for our brand new toilet not flushing, and having work done on our shower. During this consultation, our son had a nasty fall on his bike outside. Junior, the technician, helped take my son's bike back to our garage. After helping our son, he walked us through how we could resolve the toilet issue. Needless to say, we got it working. Then on our second appointment, Junior worked on our shower. As a service provider myself, I was very impressed with the professionalism with Haynes plumbing.
Junior, thank you for being professional and helpful with my son. I really appreciate you.
-Robbie
Pro Care Carpet Cleaning
morris foster
-
August 28, 2025
Retired Vet ....My kitchen sink was clogged, my Neighbor tried to assist with 22 feet of wire and it did not work..he said call Hanes and im very glad i did..Jacob was excellent he educated me on what to put in the disposal.. and cleaned up..
Thank you. Thank you. Thank you
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101 Shenandoah Ln, Stafford, VA 22554, USA
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After asking for recommendations on our neighborhood FB page and reading so many raving reviews, we called them out for our 4yr old water heater. We noticed some water leaking into the pan and Jacob, who was great, determined that we had to have one 5gal Expansion Tank and two Temperature and Pressure Relief Valves replaced. Where the problem comes in, is the outrageous pricing. They charged us aprox. $700 labor for a 1 hour job. The total time of the whole job with the consult was about two hours. With half that time being used chasing parts. He said that he didn't have the parts on the truck and had to go to both Lowes and Home Depot to find a tank. Not really my problem and I really don't think it's fair to include that time in my overall job. But, nonetheless they don't break it down. He just gave me an overall estimate of the job which was $914 after a $50 coupon. I asked him if it was a pretty fair price for the area, he said yes and I told him to go ahead and do it. I do take some responsibility in the fact that I didn't look through the iPad estimate myself and I assumed it was a fairly timely project. To my surprise, it took about 45 minutes from the time he walked into the basement with parts and was leaving my house. I was kind of left dumfounded at why a 45 min job cost so much, so I looked up the price of the actual parts. On the high end they would have cost about $200. So basically, I was charged $700 in labor for 45 total minutes of work. I called to speak to them about it afterwards and they explain some sort of overall job price that they use. They charge everyone the same whether your job takes 45 minutes or 4 -5 hours. I wasn't explained this or I would have looked for a second opinion. I thought I would be charged a fair price for MY specific job. That's not how they work I guess. I'm not naive to the fact that they have to factor in other costs, but that's just egregious in my opinion. So my recommendation is to get a SECOND opinion. Don't trust that it's a fair price like I did. I won't be recommending them on any review or my neighborhood FB page and will only caution people who ask. If anyone has questions or would like to see the invoice, I'd be happy to discuss. Just PM me. *** Edited to add that the plumber who came out was very polite and answered all of the questions I asked about the water heater and sump pump. He actually did a terrific job. This review doesn’t pertain to him and the job itself.
Jacob came to my home to fix the toilet in my master bathroom. He arrived on time and patiently spoke to the representative from my home warranty company. He proceeded to diagnose and fix the problem. He was prompt and extremely courteous. I have used Haynes Plumbing several times over the years and the service is always exceptional! I highly recommend them.
Junior Johnson came out to our place late this afternoon and did a phenomenal job he found the issue and fixed it immediately. He was very professional, knowledgeable and so so kind. We will be calling Haynes for any of our plumbing issues in the future! Thank you so much Junior for your amazing work!
We initially called Haynes to have a consultation for our brand new toilet not flushing, and having work done on our shower. During this consultation, our son had a nasty fall on his bike outside. Junior, the technician, helped take my son's bike back to our garage. After helping our son, he walked us through how we could resolve the toilet issue. Needless to say, we got it working. Then on our second appointment, Junior worked on our shower. As a service provider myself, I was very impressed with the professionalism with Haynes plumbing. Junior, thank you for being professional and helpful with my son. I really appreciate you. -Robbie Pro Care Carpet Cleaning
Retired Vet ....My kitchen sink was clogged, my Neighbor tried to assist with 22 feet of wire and it did not work..he said call Hanes and im very glad i did..Jacob was excellent he educated me on what to put in the disposal.. and cleaned up.. Thank you. Thank you. Thank you