Excellent service! I called in the middle of the night and instantly received a kind and understanding response about my irrigation system that had gone haywire. Robert communicated with me about when he could come the next morning and found my issue right away and educated me in the process! He also gave me information about a different potential issue in my house that I really appreciated. It Didn’t feel salesy at all. It felt like he was genuinely trying to prevent any further plumbing issues. As a business owner, I can understand a deposit - people often waste your time that you could have dedicated to another customer. He did not, however, require a deposit for my issue.
Andrew Daniel
-
July 19, 2025
BUYER BEWARE - I wish I would have read the other reviews before I gave any money to this business, because the same thing that others have written about happened to me unfortunately. This has been a very frustrating process, and I hope to save others reading this from having to go through this.
Robert Huffman (owner of the company) is not reliable - do not trust this business to complete the work and look elsewhere immediately. Robert came out to my house and seemed friendly and determined to assist with drainage and tree work to assist with our lawn. I communicated my timeline with Robert up front and he agreed to come out to complete the work the next week. He sent an estimate, requiring a 50% deposit before the work started, which I promptly paid. Robert has now cancelled and "re-scheduled" me three times, each time with a different excuse, and has not started the work. I typically have to reach out multiple times before he even responds. I have requested my deposit back, but he refuses to pay and repeatedly says I am scheduled for the next week.
I have submitted a claim with the Gwinnett County Magistrate Court to recoup my deposit as well as a formal compliant with the Better Business Bureau. Will keep everyone posted as this progresses. The only way I would consider removing this review is if he immediately refunds my deposit.
Andrew Kofman
-
January 03, 2025
*******
UPDATE: This matter has been resolved with the money being returned without the need of civil court interjection.
*******
I had an extremely infuriating experience with Robert and his company, and I feel obligated to warn others. In August 2024, I hired him to address a sinkhole on my property and complete some crawlspace plumbing work. I paid a 50% deposit of nearly $4,000 upfront. Despite 2 months of delays, false assurances, and lack of communication, the work NEVER began. After repeated requests for a refund via email, text, and postal mail, Robert only returned $1,000, leaving my wife and I with nearly $3,000 unpaid.
I have been forced to take civil action to recover the remaining balance and criminal action to stop others from becoming victims. I would STRONGLY advise anyone and everyone to avoid doing business with Robert and his company. It is my opinion, through personal experience, that Robert has profound issues with reliability, professionalism, accountability, and respect.
Renee Pedersen
-
August 14, 2024
I would give more than 5 stars if review let me. Robert was able to find we had a crimped pipe and roots as well going into pipes. He is an honest man and is fair on pricing. We are very pleased with the work.
Renee Pedersen
-
July 09, 2021
If you are looking for great pricing, honesty and professional services, Drip Drop is the company you need to call. Robert, was very prompt getting to our home and assessing our sewer blockage. He was able to determine roots were impeding our drainage. After clearing our line and the problem reappearing he came back out at no charge to clear and locate an additional blockage beyond the original. After his assessment he recommended that we call the county since this second blockage was real close to the main sewer drain. Long story short he saved my family thousands of dollars. It is one thing to be great at your job but it is totally different to be honest at your job. Robert is both and I recommend his services to everyone. We are so thankful for his honesty and professionalism. We will always call Robert if we incur a problem.
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515 Emerald Lake Path, Sugar Hill, GA 30518, USA
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Excellent service! I called in the middle of the night and instantly received a kind and understanding response about my irrigation system that had gone haywire. Robert communicated with me about when he could come the next morning and found my issue right away and educated me in the process! He also gave me information about a different potential issue in my house that I really appreciated. It Didn’t feel salesy at all. It felt like he was genuinely trying to prevent any further plumbing issues. As a business owner, I can understand a deposit - people often waste your time that you could have dedicated to another customer. He did not, however, require a deposit for my issue.
BUYER BEWARE - I wish I would have read the other reviews before I gave any money to this business, because the same thing that others have written about happened to me unfortunately. This has been a very frustrating process, and I hope to save others reading this from having to go through this. Robert Huffman (owner of the company) is not reliable - do not trust this business to complete the work and look elsewhere immediately. Robert came out to my house and seemed friendly and determined to assist with drainage and tree work to assist with our lawn. I communicated my timeline with Robert up front and he agreed to come out to complete the work the next week. He sent an estimate, requiring a 50% deposit before the work started, which I promptly paid. Robert has now cancelled and "re-scheduled" me three times, each time with a different excuse, and has not started the work. I typically have to reach out multiple times before he even responds. I have requested my deposit back, but he refuses to pay and repeatedly says I am scheduled for the next week. I have submitted a claim with the Gwinnett County Magistrate Court to recoup my deposit as well as a formal compliant with the Better Business Bureau. Will keep everyone posted as this progresses. The only way I would consider removing this review is if he immediately refunds my deposit.
******* UPDATE: This matter has been resolved with the money being returned without the need of civil court interjection. ******* I had an extremely infuriating experience with Robert and his company, and I feel obligated to warn others. In August 2024, I hired him to address a sinkhole on my property and complete some crawlspace plumbing work. I paid a 50% deposit of nearly $4,000 upfront. Despite 2 months of delays, false assurances, and lack of communication, the work NEVER began. After repeated requests for a refund via email, text, and postal mail, Robert only returned $1,000, leaving my wife and I with nearly $3,000 unpaid. I have been forced to take civil action to recover the remaining balance and criminal action to stop others from becoming victims. I would STRONGLY advise anyone and everyone to avoid doing business with Robert and his company. It is my opinion, through personal experience, that Robert has profound issues with reliability, professionalism, accountability, and respect.
I would give more than 5 stars if review let me. Robert was able to find we had a crimped pipe and roots as well going into pipes. He is an honest man and is fair on pricing. We are very pleased with the work.
If you are looking for great pricing, honesty and professional services, Drip Drop is the company you need to call. Robert, was very prompt getting to our home and assessing our sewer blockage. He was able to determine roots were impeding our drainage. After clearing our line and the problem reappearing he came back out at no charge to clear and locate an additional blockage beyond the original. After his assessment he recommended that we call the county since this second blockage was real close to the main sewer drain. Long story short he saved my family thousands of dollars. It is one thing to be great at your job but it is totally different to be honest at your job. Robert is both and I recommend his services to everyone. We are so thankful for his honesty and professionalism. We will always call Robert if we incur a problem.