My old water heater was biblical (22 years old). Jorge came out and offered me three options for replacement: gas, hybrid tankless, or hybrid 50 gallon of water tank. We went over the cost differentials together and the pros and cons. He was patient and made it accessible for a homeowner to understand.
Highly professional, honest pricing, communicative, and great work. Highly recommend and have already recommended him to family and friends.
Marie-Alice
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January 21, 2026
Similar to the poster below me, I discovered that my water heater was 19 years old. after doing some research, and although it hadn’t leaked - I didn’t want to come home one day to a disaster in my basement. I reached out to Jorge after a few emails and he was very accommodating, able to change my request for an estimate last min, and then finding time to squeeze me in before a potential blizzard. All of this happened from the Friday of us meeting, and the replacement installed the following Wednesday).
He and Rubin replaced my water heater and my main water shut off valve which I believe was original to my home.
He was very communicative, nice and they the entire appointment ran smoothly.
I would highly recommend Jorge and his team!
Michele Pearson
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February 09, 2026
It was so easy to book with Drain Works online, they texted me right away with details and updates. They made communication very easy, and were super responsive.
Jorge came out to replace a disposal, he was so honest with me that I actually needed a cheaper fix than what I had requested! He manually got my disposal started within minutes of seeing the issue (without charging me for that more expensive service). It is so great to have a plumber you can depend on and trust!
He texted with me, without any delay, to make sure I got the correct part needed and came back as soon as I told him I had a free day to be home. I really appreciate Jorge coming out in the frigid winter snowstorm to solve my problem (and saving me money)! Will absolutely call Jorge at Drain Works again!
Miia
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April 14, 2026
I got my shower replaced. Jorge was excellent in listening our problems and explaining potential reasons and options above and beyond. If every serviceman would have this people skill on top of technical skills, home owners life would be easier! He was able to build trust from the very beginning, quick response that was not just an automated Yelp response but someone who was truly curious about our problem and wanted to help with professionalism and friendly attitude. It was easy to select him from the options and turned out to be exactly the service I was looking for. I have my contact now whenever I need this kind of service in the future, and can highly recommend Jorge.
Mauricio Soto
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May 14, 2026
Jorge was extremely professional and was able to fit me into his busy schedule. He showed up right on time — not a minute late — and was very courteous throughout the entire visit. After diagnosing the issue, he got to work immediately and had all the necessary tools to handle the job efficiently.
Once the repair was completed, he thoroughly tested the drain multiple times to make sure everything was working properly. He also gave me helpful tips on how to keep the drain clean and recommended a few products to help prevent future clogs. I especially appreciated that he wasn’t trying to sell me anything himself — instead, he pointed me to places where I could buy the products for a better price.
Overall, the service was excellent, and I would highly recommend him to anyone needing plumbing work done.
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3036 Shoreline Blvd, Laurel, MD 20724, USA
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My old water heater was biblical (22 years old). Jorge came out and offered me three options for replacement: gas, hybrid tankless, or hybrid 50 gallon of water tank. We went over the cost differentials together and the pros and cons. He was patient and made it accessible for a homeowner to understand. Highly professional, honest pricing, communicative, and great work. Highly recommend and have already recommended him to family and friends.
Similar to the poster below me, I discovered that my water heater was 19 years old. after doing some research, and although it hadn’t leaked - I didn’t want to come home one day to a disaster in my basement. I reached out to Jorge after a few emails and he was very accommodating, able to change my request for an estimate last min, and then finding time to squeeze me in before a potential blizzard. All of this happened from the Friday of us meeting, and the replacement installed the following Wednesday). He and Rubin replaced my water heater and my main water shut off valve which I believe was original to my home. He was very communicative, nice and they the entire appointment ran smoothly. I would highly recommend Jorge and his team!
It was so easy to book with Drain Works online, they texted me right away with details and updates. They made communication very easy, and were super responsive. Jorge came out to replace a disposal, he was so honest with me that I actually needed a cheaper fix than what I had requested! He manually got my disposal started within minutes of seeing the issue (without charging me for that more expensive service). It is so great to have a plumber you can depend on and trust! He texted with me, without any delay, to make sure I got the correct part needed and came back as soon as I told him I had a free day to be home. I really appreciate Jorge coming out in the frigid winter snowstorm to solve my problem (and saving me money)! Will absolutely call Jorge at Drain Works again!
I got my shower replaced. Jorge was excellent in listening our problems and explaining potential reasons and options above and beyond. If every serviceman would have this people skill on top of technical skills, home owners life would be easier! He was able to build trust from the very beginning, quick response that was not just an automated Yelp response but someone who was truly curious about our problem and wanted to help with professionalism and friendly attitude. It was easy to select him from the options and turned out to be exactly the service I was looking for. I have my contact now whenever I need this kind of service in the future, and can highly recommend Jorge.
Jorge was extremely professional and was able to fit me into his busy schedule. He showed up right on time — not a minute late — and was very courteous throughout the entire visit. After diagnosing the issue, he got to work immediately and had all the necessary tools to handle the job efficiently. Once the repair was completed, he thoroughly tested the drain multiple times to make sure everything was working properly. He also gave me helpful tips on how to keep the drain clean and recommended a few products to help prevent future clogs. I especially appreciated that he wasn’t trying to sell me anything himself — instead, he pointed me to places where I could buy the products for a better price. Overall, the service was excellent, and I would highly recommend him to anyone needing plumbing work done.