Worst experience possible. New house so it should’ve been easy. They had it ALL wrong. Once they realized that it was bad, they were forced to try and fix their mistakes. They couldn’t even do that correctly.
Warning if you want a quality HVAC installation look elsewhere. Zero pride.
If you value good craftsmanship, honesty, and what you’re promised then don’t use Chucks. If I could give ZERO stars I would.
Chase McGowan
-
July 17, 2021
A crew from Chuck’s was here the last five days installing a 2 outdoor unit, 6 indoor unit ductless heat pump system in our home in Williston. Not only was the crew punctual, respectful and professional, they also went the extra mile to work with me to make sure the slimducts outside looked exactly how we had hoped. I work from home so was here for the entire install, but never once felt the need to check up on this crew. I can’t recommend this company highly enough if you want a great Mitsubishi mini split heat pump system installed.
Lee&Mary Stewart
-
August 09, 2025
Terrible customer service! Had been a customer for 14 years. Then I had to change my email address. Well they didn't get it right which may be understandable. They like to think they are on the leading edge of technology via communicating through email. But it doesn't work.... Anyway, I tried to hold them to task and getting the email corrected and for over 9 months nothing happened. When I questioned why, Rob told me he would get it straight. Well he didn't and in fact went the other way and told his boss, I'm a terrible person and Chuck's shouldn't keep me as a customer. When I called again after Rob failed to deliver, I spoke with a person named Dave (later found out he is the "boss"). Dave didn't identify himself to me at all and called me "abusive" and stated they didn't need my business - already had too much business! In fact Dave didn't even let me address the issue at all and then hung up the phone. Mind you, I never called anyone at Chuck's a name, never raised my voice and never swore at anyone. In my 40 years of customer service, the first thing I did was to determine what the issue was and then determine how we might resolve the issue - called investigate and resolve. Not the procedure for Dave and Chuck's. Nope, just tell the customer they're done and to go away. Would not recommend them for any work!.
Jill K
-
October 12, 2021
Chuck's Heating is absolutely fabulous to work with. I had a custom job where I was replacing my kitchen crown molding with custom metal trims, they can out and measured and then when we needed to make slight adjustments afterwards Gary and Joann were totally accommodating. They take real pride in their work. Thank you!
Ed Fitzgerald
-
September 05, 2025
Kind of late in summer season to have our AC inspected under our annual service contract but do want to note we appreciated the inspection and service to assure us everything working fine. Particularly want to mention technician Bryce who did a great servicing HVAC system. He was professional, courteous and thorough inspecting and cleaning system and explained how everything was working. I’d recommend Chuck’ s. Hopefully, we won’t have to wait til spring for heating system service and Chuck’s will schedule that before winter.
Our Address
416 Roosevelt Hwy, Colchester, VT 05446, USA
Claim Listing: Chuck’s Heating & A/C, Inc
Please Login or Register an Account to Claim Listing
👋 Need a drain, sewer, or trenchless pipe pro?
I can help you:
• Find a trusted local contractor
• Match the right service (Camera Inspection, CIPP, Trenchless pipe and Sewer, Hydro Jetting, Spot repair etc)
• Get fast help for backups or emergencies
Start by telling me your city + ZIP.
Need a camera inspection? Sewer backup? I can match you fast!
Worst experience possible. New house so it should’ve been easy. They had it ALL wrong. Once they realized that it was bad, they were forced to try and fix their mistakes. They couldn’t even do that correctly. Warning if you want a quality HVAC installation look elsewhere. Zero pride. If you value good craftsmanship, honesty, and what you’re promised then don’t use Chucks. If I could give ZERO stars I would.
A crew from Chuck’s was here the last five days installing a 2 outdoor unit, 6 indoor unit ductless heat pump system in our home in Williston. Not only was the crew punctual, respectful and professional, they also went the extra mile to work with me to make sure the slimducts outside looked exactly how we had hoped. I work from home so was here for the entire install, but never once felt the need to check up on this crew. I can’t recommend this company highly enough if you want a great Mitsubishi mini split heat pump system installed.
Terrible customer service! Had been a customer for 14 years. Then I had to change my email address. Well they didn't get it right which may be understandable. They like to think they are on the leading edge of technology via communicating through email. But it doesn't work.... Anyway, I tried to hold them to task and getting the email corrected and for over 9 months nothing happened. When I questioned why, Rob told me he would get it straight. Well he didn't and in fact went the other way and told his boss, I'm a terrible person and Chuck's shouldn't keep me as a customer. When I called again after Rob failed to deliver, I spoke with a person named Dave (later found out he is the "boss"). Dave didn't identify himself to me at all and called me "abusive" and stated they didn't need my business - already had too much business! In fact Dave didn't even let me address the issue at all and then hung up the phone. Mind you, I never called anyone at Chuck's a name, never raised my voice and never swore at anyone. In my 40 years of customer service, the first thing I did was to determine what the issue was and then determine how we might resolve the issue - called investigate and resolve. Not the procedure for Dave and Chuck's. Nope, just tell the customer they're done and to go away. Would not recommend them for any work!.
Chuck's Heating is absolutely fabulous to work with. I had a custom job where I was replacing my kitchen crown molding with custom metal trims, they can out and measured and then when we needed to make slight adjustments afterwards Gary and Joann were totally accommodating. They take real pride in their work. Thank you!
Kind of late in summer season to have our AC inspected under our annual service contract but do want to note we appreciated the inspection and service to assure us everything working fine. Particularly want to mention technician Bryce who did a great servicing HVAC system. He was professional, courteous and thorough inspecting and cleaning system and explained how everything was working. I’d recommend Chuck’ s. Hopefully, we won’t have to wait til spring for heating system service and Chuck’s will schedule that before winter.