Great service. Gibb L. arrived to install a new kitchen sink for my Aunt. From the get go his courteous manners set the tone. He worked above and beyond ensuring a great job well done.
Ken & Jen Hardy
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April 20, 2021
A new plumber named Jeremy at Charles Jones Plumbing provided excellent water heater services to my two attic-located water heaters today. This included removing and replacing two badly deteriorated anode rods (I had very smelly water), and draining and flushing my two 50 gallon water heaters via a hose, into a downstairs second story bathtub. The anode rod relacement was extremely arduous technically. It required some plumbing disassembly and use of a large torque wrench and a heavy duty impact wrench. The job took three hours and cost $321 (I had also earlier purchased the replacement parts myself from Amazon for $50) . While the plumber himself was excellent, scheduling of the job through the owners of Charles Jones plumbing was a very frustrating experience fraught with miscommunication, failed return calls, phone lines not taking messages, and what seemed like poor communication between the answering service and the plumbers themselves. It took nearly two weeks of repeated telephone calls to the front office before I was finally able to orchestrate a plumber‘s actual visit. Clearly there were ongoing staffing and scheduling issues at the home office. Related, I was never put in telephone contact with an actual plumber until the day of my excellent plumber’s visit. He had not been adequately informed of the details my plumbing problems (which I had earlier provided verbally and in writing via the YELP website). As a result, the complex tools that were eventually required to complete the repairs had to be provided from my own professional workshop).
In summary, excellent plumbing knowledge and technical skills performed by a knowledgeable, affable plumbing technician. However very poor front office management by owners who seemed inaccessible, poorly attentive to details, and frankly out of touch.
Jane Tallant
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May 11, 2021
I called yesterday afternoon and my toilets and a long standing leaky outside faucet are already fixed! Jeremy was prompt, professional, and let us know exactly what he was doing with no surprises! Thanks, Mr Charles Jones, for an honest and reliable business. We got excellent service, just the way you set it up to be.
Gloria Davis
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October 20, 2020
I was recommended to this company by my friend of 40 years! I was charged $324.00 for an elbow repair under kitchen sink! My dishwasher was leaking and he removed the part and advised me that I would need to find one and have it installed! My hot water was turned off, the dishwasher is pulled out from where it is installed and left! I was promised a call back by female who I initially had spoken with, when I texted her over my dissatisfaction and disappointing service from them! It is 3 30 pm the next day and no call has come!!! Please do not use this company!!!!!!!
Mandy K
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July 21, 2020
UPDATED REVIEW: STILL using Charles Jones - still quality work! Called them and they were out within 30 minutes - got me fixed in an hour. Both guys were very professional and knowledgeable. A lot of places won't work on mobile homes, but they do, so that plus their quality work is exactly why I use them EVERY TIME. I wish they would let me post two positive reviews, but they only let me edit the first one. TEN STARS!!!
FIRST REVIEW FROM 2 YEARS AGO: I've used them twice in the past, one time on an emergency weekend call. They came right out, and saved the day! It's hard to find a company that comes out on the weekends AND works on mobile home plumbing, but they got it taken care of quickly, efficiently, AND affordably - even for a weekend! I will only use them going forward, and I refer them out anytime someone needs a plumber. Thanks, Charles Jones Plumbing!
Our Address
418 N Bierdeman Rd, Pearl, MS 39208, USA
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Great service. Gibb L. arrived to install a new kitchen sink for my Aunt. From the get go his courteous manners set the tone. He worked above and beyond ensuring a great job well done.
A new plumber named Jeremy at Charles Jones Plumbing provided excellent water heater services to my two attic-located water heaters today. This included removing and replacing two badly deteriorated anode rods (I had very smelly water), and draining and flushing my two 50 gallon water heaters via a hose, into a downstairs second story bathtub. The anode rod relacement was extremely arduous technically. It required some plumbing disassembly and use of a large torque wrench and a heavy duty impact wrench. The job took three hours and cost $321 (I had also earlier purchased the replacement parts myself from Amazon for $50) . While the plumber himself was excellent, scheduling of the job through the owners of Charles Jones plumbing was a very frustrating experience fraught with miscommunication, failed return calls, phone lines not taking messages, and what seemed like poor communication between the answering service and the plumbers themselves. It took nearly two weeks of repeated telephone calls to the front office before I was finally able to orchestrate a plumber‘s actual visit. Clearly there were ongoing staffing and scheduling issues at the home office. Related, I was never put in telephone contact with an actual plumber until the day of my excellent plumber’s visit. He had not been adequately informed of the details my plumbing problems (which I had earlier provided verbally and in writing via the YELP website). As a result, the complex tools that were eventually required to complete the repairs had to be provided from my own professional workshop). In summary, excellent plumbing knowledge and technical skills performed by a knowledgeable, affable plumbing technician. However very poor front office management by owners who seemed inaccessible, poorly attentive to details, and frankly out of touch.
I called yesterday afternoon and my toilets and a long standing leaky outside faucet are already fixed! Jeremy was prompt, professional, and let us know exactly what he was doing with no surprises! Thanks, Mr Charles Jones, for an honest and reliable business. We got excellent service, just the way you set it up to be.
I was recommended to this company by my friend of 40 years! I was charged $324.00 for an elbow repair under kitchen sink! My dishwasher was leaking and he removed the part and advised me that I would need to find one and have it installed! My hot water was turned off, the dishwasher is pulled out from where it is installed and left! I was promised a call back by female who I initially had spoken with, when I texted her over my dissatisfaction and disappointing service from them! It is 3 30 pm the next day and no call has come!!! Please do not use this company!!!!!!!
UPDATED REVIEW: STILL using Charles Jones - still quality work! Called them and they were out within 30 minutes - got me fixed in an hour. Both guys were very professional and knowledgeable. A lot of places won't work on mobile homes, but they do, so that plus their quality work is exactly why I use them EVERY TIME. I wish they would let me post two positive reviews, but they only let me edit the first one. TEN STARS!!! FIRST REVIEW FROM 2 YEARS AGO: I've used them twice in the past, one time on an emergency weekend call. They came right out, and saved the day! It's hard to find a company that comes out on the weekends AND works on mobile home plumbing, but they got it taken care of quickly, efficiently, AND affordably - even for a weekend! I will only use them going forward, and I refer them out anytime someone needs a plumber. Thanks, Charles Jones Plumbing!