Called them for a frozen pipe that burst. Sent out a plumber who did okay work. Have to redo the pipe he replaced because it's QPVC and his replacement piping is bent putting stress back on that area. Water remediation crew didn't check my flooring which had a lot of water on it, flooring is bowing in multiple areas after they finished. The crew also damaged my flooring when setting up a plastic tarp to isolate the area. Crew also didn't clean up any of the drywall dust from demoing, only did so after I asked them to. Going to have a GC tear up the floors to look for mold since they didn't even bother to.
Edit: Changing review from 2 to 1 stars. I called Catons with my compliants and asked how they would remediate it. Supervisor Dennis I spoke with told me they could only offer to spray anti-fungal when I had someone else pull up the floor. He also said the threshold wasn't their fault as it looked, based off my pictures, that the damage was caused by the flooring they failed to remediate per the contract I signed. Haven't heard back in multiple days, going to file a complaint with the city.
Just Jason
-
February 25, 2026
We have used Catons for several different projects and each time the service is excellent and the team we have worked with is superb. They arrive when they say they will and the projects are done with perfection.
We will continue to use them for all our needs.
scott lietzau
-
May 21, 2026
I’ve used Catons Plumbing multiple times and have never been disappointed. Alphonso is awesome! Always professional, friendly, and in a great mood. He got the job done quickly and did great work.
Christina Faria
-
February 08, 2026
We had our shower break: Henry was here within a couple hours and got everything fixed up. Excellent service: he was very clear about what needed doing and how much it would cost. We've used several plumbers over the past few years and Henry is the one we'll be calling back.
Pamela Morris
-
March 11, 2026
Water mitigation & cleanup was done by Brandon & Assistant. Brandon was Amazing and did Great job. He explained the process, respected me and my property. He went above & beyond with assiting me with insurance requirements & follow up. He stayed on top of pack out, insurance requests, and keeping me updated. I hope I never these services again, but if I do, Brandon & Caton will be the ones I call. I will also tell family and friends of the Great job they did. Thank you Brandon and Caton!!
Our Address
616 Water St #316, Baltimore, MD 21202, USA
Claim Listing: Catons Plumbing, Drains & Water Cleanup
Please Login or Register an Account to Claim Listing
👋 Need a drain, sewer, or trenchless pipe pro?
I can help you:
• Find a trusted local contractor
• Match the right service (Camera Inspection, CIPP, Trenchless pipe and Sewer, Hydro Jetting, Spot repair etc)
• Get fast help for backups or emergencies
Start by telling me your city + ZIP.
Need a camera inspection? Sewer backup? I can match you fast!
Called them for a frozen pipe that burst. Sent out a plumber who did okay work. Have to redo the pipe he replaced because it's QPVC and his replacement piping is bent putting stress back on that area. Water remediation crew didn't check my flooring which had a lot of water on it, flooring is bowing in multiple areas after they finished. The crew also damaged my flooring when setting up a plastic tarp to isolate the area. Crew also didn't clean up any of the drywall dust from demoing, only did so after I asked them to. Going to have a GC tear up the floors to look for mold since they didn't even bother to. Edit: Changing review from 2 to 1 stars. I called Catons with my compliants and asked how they would remediate it. Supervisor Dennis I spoke with told me they could only offer to spray anti-fungal when I had someone else pull up the floor. He also said the threshold wasn't their fault as it looked, based off my pictures, that the damage was caused by the flooring they failed to remediate per the contract I signed. Haven't heard back in multiple days, going to file a complaint with the city.
We have used Catons for several different projects and each time the service is excellent and the team we have worked with is superb. They arrive when they say they will and the projects are done with perfection. We will continue to use them for all our needs.
I’ve used Catons Plumbing multiple times and have never been disappointed. Alphonso is awesome! Always professional, friendly, and in a great mood. He got the job done quickly and did great work.
We had our shower break: Henry was here within a couple hours and got everything fixed up. Excellent service: he was very clear about what needed doing and how much it would cost. We've used several plumbers over the past few years and Henry is the one we'll be calling back.
Water mitigation & cleanup was done by Brandon & Assistant. Brandon was Amazing and did Great job. He explained the process, respected me and my property. He went above & beyond with assiting me with insurance requirements & follow up. He stayed on top of pack out, insurance requests, and keeping me updated. I hope I never these services again, but if I do, Brandon & Caton will be the ones I call. I will also tell family and friends of the Great job they did. Thank you Brandon and Caton!!