AWESOME- Tech was great. Quick, efficient, and very friendly. We use Backlund for all our plumbing needs. This service/test was for our backflow preventer.
Jade Wicks
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April 16, 2026
When we moved into our new house, our plumbing got backed up. Backlund Plumbing did a great job fixing the problem. They were responsive and on top of it. It's been over a year since we've moved in and thankfully haven't experienced any additional problems. I appreciate their integrity and honesty too.
Forrest Solon
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December 04, 2025
These guys were great. My hot water heater went out they were able to send a plumber and a water heater out to my house within hours. They were able to answer any questions I had and super professional and friendly. For what you are getting I’d say their pricing is great! Thank you Backlund!!!
Tony Pirruccello
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April 26, 2026
I had a very disappointing experience with Backlund Plumbing / Zoom Drain. I called to have my drain line camera inspected and was told by the lady on the phone that pricing started at $199. I clearly explained that I wanted the drain snaked or camera inspection done from the rooftop. When the technicians arrived, they suddenly told me it would be $199 plus an extra $100 because it required a second guy to go on the roof.
What frustrated me most is that I had already explained this over the phone, and I even told them I was willing to go on the roof with them since it’s not a steep or dangerous roof. None of this extra pricing was explained beforehand. When I questioned it, I was basically left with “that’s just how it is,” so I decided to just have them do it from inside instead.
As soon as they started the camera inspection, it felt like the focus immediately shifted to selling me expensive repairs. They kept telling me how clogged my line was, how bad everything looked, and claimed that if I snaked it, it could collapse my cast-iron line because of tree roots.
The problem with that story is that from my house to the street, the sewer line was already replaced with plastic in 2014 because of tree roots, and that tree was removed after I bought the house in 2022. The front sewer line was also replaced in 2014. It felt like they were either not listening or trying to scare me into unnecessary work.
I later had another plumber come out who told me that Zoom Drain is known for trying to upsell customers on services they may not actually need. Overall, it was a terrible experience. I expected much better service and honesty, but instead it felt very pushy and misleading. Honestly, it reminded me of Burton Plumbing.
Joeleen Sears
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March 03, 2026
We had a great experience with Cody at Backlund Plumbing.
He was the first to respond when I reached out for bids and asked thoughtful questions to really understand the scope of the project. Another plumber made everything feel overwhelming, but Cody made it feel straightforward and manageable.
He also asked about our future layout plans to make sure things were done right now instead of having to redo anything later. When we decided to pivot from his original recommendation, he was completely flexible and made it happen.
He’s been detailed, communicative, shows up when he says he will, and carefully planned the multi-day work to minimize our downtime without plumbing. His pricing was very competitive as well.
Truly impressed and would recommend him without hesitation.
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6215 Grover St, Omaha, NE 68106, USA
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AWESOME- Tech was great. Quick, efficient, and very friendly. We use Backlund for all our plumbing needs. This service/test was for our backflow preventer.
When we moved into our new house, our plumbing got backed up. Backlund Plumbing did a great job fixing the problem. They were responsive and on top of it. It's been over a year since we've moved in and thankfully haven't experienced any additional problems. I appreciate their integrity and honesty too.
These guys were great. My hot water heater went out they were able to send a plumber and a water heater out to my house within hours. They were able to answer any questions I had and super professional and friendly. For what you are getting I’d say their pricing is great! Thank you Backlund!!!
I had a very disappointing experience with Backlund Plumbing / Zoom Drain. I called to have my drain line camera inspected and was told by the lady on the phone that pricing started at $199. I clearly explained that I wanted the drain snaked or camera inspection done from the rooftop. When the technicians arrived, they suddenly told me it would be $199 plus an extra $100 because it required a second guy to go on the roof. What frustrated me most is that I had already explained this over the phone, and I even told them I was willing to go on the roof with them since it’s not a steep or dangerous roof. None of this extra pricing was explained beforehand. When I questioned it, I was basically left with “that’s just how it is,” so I decided to just have them do it from inside instead. As soon as they started the camera inspection, it felt like the focus immediately shifted to selling me expensive repairs. They kept telling me how clogged my line was, how bad everything looked, and claimed that if I snaked it, it could collapse my cast-iron line because of tree roots. The problem with that story is that from my house to the street, the sewer line was already replaced with plastic in 2014 because of tree roots, and that tree was removed after I bought the house in 2022. The front sewer line was also replaced in 2014. It felt like they were either not listening or trying to scare me into unnecessary work. I later had another plumber come out who told me that Zoom Drain is known for trying to upsell customers on services they may not actually need. Overall, it was a terrible experience. I expected much better service and honesty, but instead it felt very pushy and misleading. Honestly, it reminded me of Burton Plumbing.
We had a great experience with Cody at Backlund Plumbing. He was the first to respond when I reached out for bids and asked thoughtful questions to really understand the scope of the project. Another plumber made everything feel overwhelming, but Cody made it feel straightforward and manageable. He also asked about our future layout plans to make sure things were done right now instead of having to redo anything later. When we decided to pivot from his original recommendation, he was completely flexible and made it happen. He’s been detailed, communicative, shows up when he says he will, and carefully planned the multi-day work to minimize our downtime without plumbing. His pricing was very competitive as well. Truly impressed and would recommend him without hesitation.