I received excellent service from this company today and Friday upon an HVAC installation issue at my home. The installation was not done by this company, but they were quick to help. They were very transparent about the process, what issues we could be facing, and extremely helpful in helping me to understand the steps and terminology. The gentlemen who responded were Seth, Reid, and Harrison. Highly recommend and will be using this company in the future if needed!!
Its Sam85
-
April 26, 2026
I’m extremely disappointed with this company’s so-called “24/7 care.” That claim is completely misleading. When you actually need assistance outside of regular business hours, you’re met with long wait times, unanswered calls, or no response at all. It feels like the promise of round-the-clock support is just a marketing tactic rather than a real service.Communication is inconsistent, and when someone finally does respond, the help provided is often delayed or unhelpful. For a company that advertises constant availability, this lack of reliability is unacceptable—especially when customers may depend on timely support. If you truly need dependable, around-the-clock care, I would strongly recommend looking elsewhere. This company does not deliver on what it promises.
Samantha Chapman
-
January 23, 2026
Mark was very kind and helpful and got my generac generator back up and running. I very much appreciated that he didn't make me feel stupid or inferior for my lack of technical knowledge. He answered all of my questions and also gave some good advice for future maintenance and problems to look out for. I'm feeling much more secure heading into this stormy winter weekend!
Nick Neumeyer
-
April 26, 2026
This company claims 24-7 services and They couldn’t come out to fix my shower after a long day and I’m covered in filth am I just supposed to sleep in dirt they must not know some people get dirty after working and don’t want to sleep filthy am I supposed to take a sink bath like a 2 year old or something What’s even more frustrating is the lack of transparency. Instead of being upfront about their limitations, they continue to promote a level of availability they simply don’t deliver. It creates false expectations and leaves customers scrambling when support is needed most.Overall, I’m extremely disappointed. If consistent, dependable care is important to you, this is not the company to trust.
Laura Mangano
-
April 02, 2026
We had our tankless water heater descaled, and Mark from Al Marino arrived on time, called ahead, did the work efficiently and was friendly and professional. Would definitely call again for a service.
Our Address
1653 4th Ave, Charleston, WV 25387, USA
Claim Listing: Al Marino Inc., Plumbing, Heating & Cooling
Please Login or Register an Account to Claim Listing
👋 Need a drain, sewer, or trenchless pipe pro?
I can help you:
• Find a trusted local contractor
• Match the right service (Camera Inspection, CIPP, Trenchless pipe and Sewer, Hydro Jetting, Spot repair etc)
• Get fast help for backups or emergencies
Start by telling me your city + ZIP.
Need a camera inspection? Sewer backup? I can match you fast!
I received excellent service from this company today and Friday upon an HVAC installation issue at my home. The installation was not done by this company, but they were quick to help. They were very transparent about the process, what issues we could be facing, and extremely helpful in helping me to understand the steps and terminology. The gentlemen who responded were Seth, Reid, and Harrison. Highly recommend and will be using this company in the future if needed!!
I’m extremely disappointed with this company’s so-called “24/7 care.” That claim is completely misleading. When you actually need assistance outside of regular business hours, you’re met with long wait times, unanswered calls, or no response at all. It feels like the promise of round-the-clock support is just a marketing tactic rather than a real service.Communication is inconsistent, and when someone finally does respond, the help provided is often delayed or unhelpful. For a company that advertises constant availability, this lack of reliability is unacceptable—especially when customers may depend on timely support. If you truly need dependable, around-the-clock care, I would strongly recommend looking elsewhere. This company does not deliver on what it promises.
Mark was very kind and helpful and got my generac generator back up and running. I very much appreciated that he didn't make me feel stupid or inferior for my lack of technical knowledge. He answered all of my questions and also gave some good advice for future maintenance and problems to look out for. I'm feeling much more secure heading into this stormy winter weekend!
This company claims 24-7 services and They couldn’t come out to fix my shower after a long day and I’m covered in filth am I just supposed to sleep in dirt they must not know some people get dirty after working and don’t want to sleep filthy am I supposed to take a sink bath like a 2 year old or something What’s even more frustrating is the lack of transparency. Instead of being upfront about their limitations, they continue to promote a level of availability they simply don’t deliver. It creates false expectations and leaves customers scrambling when support is needed most.Overall, I’m extremely disappointed. If consistent, dependable care is important to you, this is not the company to trust.
We had our tankless water heater descaled, and Mark from Al Marino arrived on time, called ahead, did the work efficiently and was friendly and professional. Would definitely call again for a service.