This is an exemplary employee, and I cannot give him a higher review. In his work the other day, he was very clean, respectful of my home, very explanatory with what my options were, did not make me feel pressured in any direction, and when I decided to do the actual work, he did it quickly cleanly and to my complete satisfaction. I’ve had a lot of different trades in my home over the years and this is not always the experience I have, so I wanted to make sure that I gave praise where praise was due. Jim was great. The office was also very responsive even when reaching out on a Sunday. I would definitely recommend and use ACE Plumbing again.
Update: one of the parts installed turned out to be defective. I reached out to Ace on a Sunday evening and the same technician was back exactly on time, the next day at 11a. He took a look, left for 20 min to buy a part, swapped out the part, determined the replacement was also going to leak, went back for a completely different brand of the same part, installed it, and everything is now dry, leak-free, and working fine. It looks like the final part is a higher quality and likely more expensive version, but we were not charged anything for the return service call or any more for the upgraded part. I hold nothing against Ace for the part being faulty… sometimes there’s just a bad lot and they’re all faulty. I do give them continual high marks for how they handled the situation, punctual, responsive, committed to working until the issue was resolved and functioning properly, and did so the very next day. Still highly recommend Ace you need plumbing work.
Johnson Ng
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May 30, 2026
Rudy, Juan, and Joel did an excellent job on my plumbing repair. They were punctual, professional, and clearly knowledgeable about the work required. They explained what they were doing, followed code, and made sure everything was functioning properly before they left. The work area was kept clean, and the entire process was handled with care. I appreciate their hard work and would gladly recommend them for any plumbing needs.
Kenta Bacas Hosaka
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January 29, 2026
Kenner was very timely, professional, and friendly. He was open to really digging into what was happening with my water heater in order to get it to work. I never felt pushed for extra time, or cost, and he was very upfront with recommendations on what would be most economical. Overall I would recommend him in particular since that's all the experience I have. Worth mentioning, Ace had someone at my place within a few hours!
Chad Johnson
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June 09, 2026
Mario and the whole team did an amazing job all the while being equally thorough, efficient, and communicative. Our facilities pipes have been causing us grief for over a decade and the team was able to tackle the job expertly and quickly; finally solving the long standing problem while preventing a prolonged closure for our business. We are very happy to have worked with Ace on this project.
Julia Cline
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May 14, 2026
Joel and team are amazing!! I cannot recommend them more highly!!
I have had ~8 plumbers out to help root cause a strange sewage leak far from my sewer line. No other plumber knew what was happening except Joel. Joel listened well to the symptoms, asked a few very astute questions, and then deduced exactly what needed to be done. Thank you Joel!!! Based on how amazing and knowledgeable he was, I immediately went with his work replacing my sewer line. Ace Plumbing is so lucky to have Joel!!
And, I want to thank Joel, Carlos, Sabastian, and Lino. They were careful, thoughtful, on-time, exceptional quality, and very hard working!! They went way above and beyond! The house and garden looked phenomenal when they finished and the quality of the workmanship was top notch!!
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This is an exemplary employee, and I cannot give him a higher review. In his work the other day, he was very clean, respectful of my home, very explanatory with what my options were, did not make me feel pressured in any direction, and when I decided to do the actual work, he did it quickly cleanly and to my complete satisfaction. I’ve had a lot of different trades in my home over the years and this is not always the experience I have, so I wanted to make sure that I gave praise where praise was due. Jim was great. The office was also very responsive even when reaching out on a Sunday. I would definitely recommend and use ACE Plumbing again. Update: one of the parts installed turned out to be defective. I reached out to Ace on a Sunday evening and the same technician was back exactly on time, the next day at 11a. He took a look, left for 20 min to buy a part, swapped out the part, determined the replacement was also going to leak, went back for a completely different brand of the same part, installed it, and everything is now dry, leak-free, and working fine. It looks like the final part is a higher quality and likely more expensive version, but we were not charged anything for the return service call or any more for the upgraded part. I hold nothing against Ace for the part being faulty… sometimes there’s just a bad lot and they’re all faulty. I do give them continual high marks for how they handled the situation, punctual, responsive, committed to working until the issue was resolved and functioning properly, and did so the very next day. Still highly recommend Ace you need plumbing work.
Rudy, Juan, and Joel did an excellent job on my plumbing repair. They were punctual, professional, and clearly knowledgeable about the work required. They explained what they were doing, followed code, and made sure everything was functioning properly before they left. The work area was kept clean, and the entire process was handled with care. I appreciate their hard work and would gladly recommend them for any plumbing needs.
Kenner was very timely, professional, and friendly. He was open to really digging into what was happening with my water heater in order to get it to work. I never felt pushed for extra time, or cost, and he was very upfront with recommendations on what would be most economical. Overall I would recommend him in particular since that's all the experience I have. Worth mentioning, Ace had someone at my place within a few hours!
Mario and the whole team did an amazing job all the while being equally thorough, efficient, and communicative. Our facilities pipes have been causing us grief for over a decade and the team was able to tackle the job expertly and quickly; finally solving the long standing problem while preventing a prolonged closure for our business. We are very happy to have worked with Ace on this project.
Joel and team are amazing!! I cannot recommend them more highly!! I have had ~8 plumbers out to help root cause a strange sewage leak far from my sewer line. No other plumber knew what was happening except Joel. Joel listened well to the symptoms, asked a few very astute questions, and then deduced exactly what needed to be done. Thank you Joel!!! Based on how amazing and knowledgeable he was, I immediately went with his work replacing my sewer line. Ace Plumbing is so lucky to have Joel!! And, I want to thank Joel, Carlos, Sabastian, and Lino. They were careful, thoughtful, on-time, exceptional quality, and very hard working!! They went way above and beyond! The house and garden looked phenomenal when they finished and the quality of the workmanship was top notch!!