On Saturday, May 30, 2026 I called AAA Auger to get an appointment to have a technician to come out and check our tankless water heater due to no hot water in one of the units. They came out the very same day. The technician, Eugene said that it needed to be replaced. Since the unit was over 18 years old and the manufacturer Rinnai no longer carried replacement parts we decided to get both units replaced. The price was resonance so we decided to schedule the replacement for the following Monday, June 1, 2026. The techs arrived at the scheduled time and completed the installation of both units in record time. The technicians (Jon and Eugene) were both very professional and even gave us an unexpected discount from the price quoted. We were very pleased,
We’ll definitely use them again for our plumbing repairs. A++ rating
Mike C
-
January 20, 2026
AAA Auger has been our go-to plumbing company for many years and we are still high on their responsiveness and quality service. They are fair and knowledgeable and do the work right. It takes several good experiences to gain this level of trust. We're lucky to have them available. Today's service by Tim McGrady was fantastic, easing our concerns about an outside spigot and cutoff valve that had broken. With the impending winter weather and hard freeze, we were very concerned but AAA Auger and Tim put us at ease. It took a morning online request, a call just a few minutes later and Tim was on his way. By early afternoon, it was all done. Thanks Tim and AAA Auger!
Kris Cook
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February 27, 2026
Wow! AAA Auger is so professional. They sent Ramiro who was very thorough and informative. Our issue was a toilet not flushing. Additionally , the toilet was rocking and needed to be seated. He solved both problems quickly and efficiently. Highly recommend.
Collette Laday
-
May 13, 2026
I reached out after 5:30pm to make an appointment. A state licensed master plumber came by my house to evaluate my leak and provided an estimate for the repairs that would begin the next day. In less than 24 hours from that phone call, the leak was repaired. The plumber explained in great detail what had to be done. He showed me what was done when it was completed and before replacing the dirt around the repair area. I was very comfortable with the service and appreciative for the upfront honesty and clear explanations. I would highly recommend this business to my friends and family in the future.
Cyrus Geo Manoj
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October 08, 2025
The customer service from Jared and Tyler was excellent. Even though I initially reached out feeling frustrated (with Rinnai, not them), they were calm, patient, and very helpful in setting up my appointment and taking the time to talk things through with me.
Erick, the technician who inspected our tankless water heater, was equally professional and dedicated. He did everything within his ability to identify and address the issue, and clearly explained what he could and couldn’t do due to the procedures set by Rinnai. I truly appreciate his effort and honesty throughout the process.
That said, the problem I contacted them about only seems to have a temporary fix in place at the moment. While Erick followed Rinnai’s troubleshooting instructions perfectly, the underlying issue still doesn’t feel fully resolved. It seems that the limitation lies more with Rinnai’s technical service guidance than with the local service team itself.
The reason for losing one star is mainly because we don’t feel entirely satisfied or safe with the current fix, and we felt the inspection was somewhat expensive given the outcome. Overall, the local team from AAA Auger was fantastic, but Rinnai’s technical support policies appear to prioritize protecting the product over ensuring complete customer peace of mind.
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2437 E Union Bower Rd, Irving, TX 75061, USA
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On Saturday, May 30, 2026 I called AAA Auger to get an appointment to have a technician to come out and check our tankless water heater due to no hot water in one of the units. They came out the very same day. The technician, Eugene said that it needed to be replaced. Since the unit was over 18 years old and the manufacturer Rinnai no longer carried replacement parts we decided to get both units replaced. The price was resonance so we decided to schedule the replacement for the following Monday, June 1, 2026. The techs arrived at the scheduled time and completed the installation of both units in record time. The technicians (Jon and Eugene) were both very professional and even gave us an unexpected discount from the price quoted. We were very pleased, We’ll definitely use them again for our plumbing repairs. A++ rating
AAA Auger has been our go-to plumbing company for many years and we are still high on their responsiveness and quality service. They are fair and knowledgeable and do the work right. It takes several good experiences to gain this level of trust. We're lucky to have them available. Today's service by Tim McGrady was fantastic, easing our concerns about an outside spigot and cutoff valve that had broken. With the impending winter weather and hard freeze, we were very concerned but AAA Auger and Tim put us at ease. It took a morning online request, a call just a few minutes later and Tim was on his way. By early afternoon, it was all done. Thanks Tim and AAA Auger!
Wow! AAA Auger is so professional. They sent Ramiro who was very thorough and informative. Our issue was a toilet not flushing. Additionally , the toilet was rocking and needed to be seated. He solved both problems quickly and efficiently. Highly recommend.
I reached out after 5:30pm to make an appointment. A state licensed master plumber came by my house to evaluate my leak and provided an estimate for the repairs that would begin the next day. In less than 24 hours from that phone call, the leak was repaired. The plumber explained in great detail what had to be done. He showed me what was done when it was completed and before replacing the dirt around the repair area. I was very comfortable with the service and appreciative for the upfront honesty and clear explanations. I would highly recommend this business to my friends and family in the future.
The customer service from Jared and Tyler was excellent. Even though I initially reached out feeling frustrated (with Rinnai, not them), they were calm, patient, and very helpful in setting up my appointment and taking the time to talk things through with me. Erick, the technician who inspected our tankless water heater, was equally professional and dedicated. He did everything within his ability to identify and address the issue, and clearly explained what he could and couldn’t do due to the procedures set by Rinnai. I truly appreciate his effort and honesty throughout the process. That said, the problem I contacted them about only seems to have a temporary fix in place at the moment. While Erick followed Rinnai’s troubleshooting instructions perfectly, the underlying issue still doesn’t feel fully resolved. It seems that the limitation lies more with Rinnai’s technical service guidance than with the local service team itself. The reason for losing one star is mainly because we don’t feel entirely satisfied or safe with the current fix, and we felt the inspection was somewhat expensive given the outcome. Overall, the local team from AAA Auger was fantastic, but Rinnai’s technical support policies appear to prioritize protecting the product over ensuring complete customer peace of mind.