I recently had an excellent experience with this plumbing service and would highly recommend them. The plumber arrived on time and conducted himself with complete professionalism throughout the appointment. He was clearly knowledgeable about the work that needed to be done and explained everything thoroughly.
What impressed me most was his efficiency and independence—he worked quickly and skillfully without needing constant supervision or guidance. Upon completing the job, he took the time to circle back with me to ensure the service met my expectations and addressed my needs completely.
The payment process was seamless. He handled the transaction professionally and promptly sent my receipt via email. Before leaving, he asked if there was anything else I needed, demonstrating genuine customer care.
An unexpected but reassuring touch was that he remained parked in his van outside for an additional 15-20 minutes, likely handling paperwork or contacting other customers. This gave us peace of mind knowing that if any issues arose with the work, he was immediately available to address them. Fortunately, the service was perfect and we didn’t need him, but his accessibility was greatly appreciated.
I will absolutely be using this plumber again for any future needs.
Chris Jaffe
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September 10, 2025
I want to start by saying that both Jose (the plumber) and Alice (assistant/administrator) we're both easy to work with and polite. At the end of the day my drainage was fixed but I have two issues. Pics of the issue and before/after below as well.
1) Jose showed up and diagnosed the problem quickly, he then told me to wait while he puts together an estimate. After a few minutes he says it's going to be $975?! For removing the water, cutting out some of the pipe and replacing it so that he can snake it properly. I said no way that should cost $975 and asked how much is the "water removal" he said $100!! After a lot of back and forth and me saying I needed to get a second estimate from another plumber he told me they could fix it for $475 (and I now had to take out the water myself to save money, which I did and it only took 5-min...). I really wish I didn't have to barter to get a decent price (I assume I still got over charged). Ridiculous that after a few minutes of talking they dropped the price by more than 50% off what he quoted 5 minutes prior. Don't let these guys take advantage of you, if you use them, definitely get a second opinion and negotiate.
2) This is way less minor, but I did try to book through the online "Booking" link. I didn't hear back for about 8-hours until I had to call directly. If I hadn't called I don't think I would've gotten a response. This is not a big deal, but it did delay me getting everything fixed by a day, which is a slight annoyance.
Allen Riberdy
-
May 04, 2026
After dealing with a persistent downstairs leak for over 20 years—and having multiple plumbers fail to identify the cause—we finally found someone who could: Mark Velasquez from A-1 Total Service Plumbing.
This was not an easy diagnosis, and Mark was very upfront about that. If it had been simple, it would have been solved years ago. What impressed me most was his thoughtful, methodical approach. He explored several possible causes, consulted with a senior technician, and ultimately recommended a more in-depth diagnostic test—flooding to pinpoint exactly what was happening. That level of diligence and willingness to go deeper made all the difference.
Mark is also a pleasure to work with. He’s consistently personable, always smiling, and genuinely seems to care, not just about fixing the problem, but about doing right by the customer. He’s been on-site himself every day there’s been work, which says a lot about his commitment.
This is now day four of the project, and in that time he’s brought in a total of four different colleagues as needed, making sure the right expertise is applied at each step. It’s clear he’s focused on getting this right, not just getting it done quickly.
After 20 years of frustration, it’s a huge relief to finally feel like we’re in capable hands. Highly recommend.
Jonathan
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April 10, 2026
Got a shower valve replaced and a expansion tank for my water heater put in
I liked my interactions with Esteban. He answered all my questions and explained the whole scope of work. I was happy with the price too
Day of, him and Mike came over on time and got to work. After completion they made sure to check both areas to make sure things were good
I liked the experience i had, if future work comes down the line, I will definitely consider A1 again to get an estimate. Thank you Esteban and Mike!
Kamran Khan
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February 12, 2026
Mario and Guillermo were excellent!
Mario took the time to carefully, meticulously, and patiently explain their approach to the repairs and pricing.
Guillermo went above and beyond to diagnose and fix the issue, while keeping me informed every step of the way and minimizing costs.
Any time I need plumbing work or know a friend or family member who does, A-1 will be my first call.
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640 S Atlantic Blvd, Los Angeles, CA 90022, USA
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I recently had an excellent experience with this plumbing service and would highly recommend them. The plumber arrived on time and conducted himself with complete professionalism throughout the appointment. He was clearly knowledgeable about the work that needed to be done and explained everything thoroughly. What impressed me most was his efficiency and independence—he worked quickly and skillfully without needing constant supervision or guidance. Upon completing the job, he took the time to circle back with me to ensure the service met my expectations and addressed my needs completely. The payment process was seamless. He handled the transaction professionally and promptly sent my receipt via email. Before leaving, he asked if there was anything else I needed, demonstrating genuine customer care. An unexpected but reassuring touch was that he remained parked in his van outside for an additional 15-20 minutes, likely handling paperwork or contacting other customers. This gave us peace of mind knowing that if any issues arose with the work, he was immediately available to address them. Fortunately, the service was perfect and we didn’t need him, but his accessibility was greatly appreciated. I will absolutely be using this plumber again for any future needs.
I want to start by saying that both Jose (the plumber) and Alice (assistant/administrator) we're both easy to work with and polite. At the end of the day my drainage was fixed but I have two issues. Pics of the issue and before/after below as well. 1) Jose showed up and diagnosed the problem quickly, he then told me to wait while he puts together an estimate. After a few minutes he says it's going to be $975?! For removing the water, cutting out some of the pipe and replacing it so that he can snake it properly. I said no way that should cost $975 and asked how much is the "water removal" he said $100!! After a lot of back and forth and me saying I needed to get a second estimate from another plumber he told me they could fix it for $475 (and I now had to take out the water myself to save money, which I did and it only took 5-min...). I really wish I didn't have to barter to get a decent price (I assume I still got over charged). Ridiculous that after a few minutes of talking they dropped the price by more than 50% off what he quoted 5 minutes prior. Don't let these guys take advantage of you, if you use them, definitely get a second opinion and negotiate. 2) This is way less minor, but I did try to book through the online "Booking" link. I didn't hear back for about 8-hours until I had to call directly. If I hadn't called I don't think I would've gotten a response. This is not a big deal, but it did delay me getting everything fixed by a day, which is a slight annoyance.
After dealing with a persistent downstairs leak for over 20 years—and having multiple plumbers fail to identify the cause—we finally found someone who could: Mark Velasquez from A-1 Total Service Plumbing. This was not an easy diagnosis, and Mark was very upfront about that. If it had been simple, it would have been solved years ago. What impressed me most was his thoughtful, methodical approach. He explored several possible causes, consulted with a senior technician, and ultimately recommended a more in-depth diagnostic test—flooding to pinpoint exactly what was happening. That level of diligence and willingness to go deeper made all the difference. Mark is also a pleasure to work with. He’s consistently personable, always smiling, and genuinely seems to care, not just about fixing the problem, but about doing right by the customer. He’s been on-site himself every day there’s been work, which says a lot about his commitment. This is now day four of the project, and in that time he’s brought in a total of four different colleagues as needed, making sure the right expertise is applied at each step. It’s clear he’s focused on getting this right, not just getting it done quickly. After 20 years of frustration, it’s a huge relief to finally feel like we’re in capable hands. Highly recommend.
Got a shower valve replaced and a expansion tank for my water heater put in I liked my interactions with Esteban. He answered all my questions and explained the whole scope of work. I was happy with the price too Day of, him and Mike came over on time and got to work. After completion they made sure to check both areas to make sure things were good I liked the experience i had, if future work comes down the line, I will definitely consider A1 again to get an estimate. Thank you Esteban and Mike!
Mario and Guillermo were excellent! Mario took the time to carefully, meticulously, and patiently explain their approach to the repairs and pricing. Guillermo went above and beyond to diagnose and fix the issue, while keeping me informed every step of the way and minimizing costs. Any time I need plumbing work or know a friend or family member who does, A-1 will be my first call.