DO NOT RECOMMEND!
On a Saturday, I contacted A1 Plumbing & Drain for an emergency plumbing issue. A technician responded promptly and addressed the immediate problem. During that visit, the technician advised that a valve was leaking and stated that he did not have the required part. He instructed me to call back on a business day so another technician could return to complete the replacement.
At no point during the Saturday visit was I informed that this follow-up repair would result in an additional charge.
When a technician returned during the week, the valve replacement took approximately 20 minutes. I was then billed $188 for this service, which came as a surprise given that no cost disclosure had been provided beforehand.
When I contacted the billing office to discuss the charge, I spoke with Robin, who identified herself as “THE MANAGER”. Rather than addressing my concern, she stated that the bill was “self-explanatory,” raised her voice, and threatened to place a lien on my home if payment was not made. The call ended when SHE HUNG UP ON ME!
don cobb
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March 07, 2026
Called last night to schedule a service for today. Last night the guy who I talked to was nice and courteous. Said to have a call back, well I'm not going to wait all night in my office for a callback for tomorrow that's why I wanted to call to schedule it.
This morning I call to follow up and this time it's a lady. She immediately had an attitude about not answering the number, she was rude, made assumptions, every time I would say something she just bluntly cut me off.
Matt Greathouse
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January 06, 2026
Had a tough clog in the drain pipe to the septic system. Jerry was very nice and professional and he was done in less than an hour. And it was half the price of others companies we called.
Nathan Sharp
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January 16, 2025
A simple P trap clean out turned into a nightmare.
Called them out to check some bathroom fixtures that were draining slowly. Approved 1 hour over the phone with dispatch and gave instructions to call if any further issues came up.
Technician seemed unprepared mentioning he didn't bring certain tools needed. Removed base boards and chair rail trim without asking and cut a hole in the drywall.
Then called and advised I needed a 1000$ P-Trap (that it seems he broke with his snake) repair on one of the tub fixtures. He only resolved 1 of the slow draining fixtures, advised he had been there for almost 2 hours and hung up the phone when I mentioned I only approved 1 hour to the dispatch.
The technician then bad mouthed me to the tenant and started cursing while he stormed out. Leaving a hole in my wall and the bathtub disassembled. Embarrassing.
This was on a Friday, the following day I had to call out Wagner for an emergency service because the sewage was backing up into the house. A simple P trap clean out turned into a nightmare.
Ed Saucerman - Titan PI
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June 26, 2024
So I have been having a sewer septic problem and had A1 plumbing come out several times to help and did a fantastic job. Finally, we got to the point where we needed to do some septic work and some digging and some reconstruction. These guys were highly committed on solving the problem and we’re experts they made all repairs of a radiant floor and found out that there was actually a fitting inside of the sewer system and were able to solve the problem and they had doug meticulously through some tile and cement and did a great job. Highly recommend these guys without any reservation.
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7016 2nd St NW Ste C, Albuquerque, NM 87107, USA
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DO NOT RECOMMEND! On a Saturday, I contacted A1 Plumbing & Drain for an emergency plumbing issue. A technician responded promptly and addressed the immediate problem. During that visit, the technician advised that a valve was leaking and stated that he did not have the required part. He instructed me to call back on a business day so another technician could return to complete the replacement. At no point during the Saturday visit was I informed that this follow-up repair would result in an additional charge. When a technician returned during the week, the valve replacement took approximately 20 minutes. I was then billed $188 for this service, which came as a surprise given that no cost disclosure had been provided beforehand. When I contacted the billing office to discuss the charge, I spoke with Robin, who identified herself as “THE MANAGER”. Rather than addressing my concern, she stated that the bill was “self-explanatory,” raised her voice, and threatened to place a lien on my home if payment was not made. The call ended when SHE HUNG UP ON ME!
Called last night to schedule a service for today. Last night the guy who I talked to was nice and courteous. Said to have a call back, well I'm not going to wait all night in my office for a callback for tomorrow that's why I wanted to call to schedule it. This morning I call to follow up and this time it's a lady. She immediately had an attitude about not answering the number, she was rude, made assumptions, every time I would say something she just bluntly cut me off.
Had a tough clog in the drain pipe to the septic system. Jerry was very nice and professional and he was done in less than an hour. And it was half the price of others companies we called.
A simple P trap clean out turned into a nightmare. Called them out to check some bathroom fixtures that were draining slowly. Approved 1 hour over the phone with dispatch and gave instructions to call if any further issues came up. Technician seemed unprepared mentioning he didn't bring certain tools needed. Removed base boards and chair rail trim without asking and cut a hole in the drywall. Then called and advised I needed a 1000$ P-Trap (that it seems he broke with his snake) repair on one of the tub fixtures. He only resolved 1 of the slow draining fixtures, advised he had been there for almost 2 hours and hung up the phone when I mentioned I only approved 1 hour to the dispatch. The technician then bad mouthed me to the tenant and started cursing while he stormed out. Leaving a hole in my wall and the bathtub disassembled. Embarrassing. This was on a Friday, the following day I had to call out Wagner for an emergency service because the sewage was backing up into the house. A simple P trap clean out turned into a nightmare.
So I have been having a sewer septic problem and had A1 plumbing come out several times to help and did a fantastic job. Finally, we got to the point where we needed to do some septic work and some digging and some reconstruction. These guys were highly committed on solving the problem and we’re experts they made all repairs of a radiant floor and found out that there was actually a fitting inside of the sewer system and were able to solve the problem and they had doug meticulously through some tile and cement and did a great job. Highly recommend these guys without any reservation.