Today SAWS came to my home and said there was a leak on the city cutoff and they replaced it but found that there was also a large leak on the customer side too and after showing me, I realized that this was an true emergency issue and I needed help quick!! I looked at several Companies online and something was making me look again at 1st Call Plumbing. I never done business with them before but I still decided to try them and WOW am I glad I did!! They say first impressions are everything and my initial call with Melissa was awesome! She recognized the fact that I was stressing a little bit and said she would have someone in about 30 minutes that the technician was just leaving another job. I felt so much better after that and then Justin and Jason came out in (I swear like 20 minutes), very professional, they listened to me (without interruption!!) then assessed the issue and gave me options and never once did I ever feel pressured into anything. He showed me and explained in detail how they would tackle this and what to expect, which I appreciated! After digging some of the yard and seeing that this was originals old pipe from the 1940’s, brittle and downright corrosive, I told them it’s an investment and I ok’d the replacement. Now all complete and my wife and I are super happy with 1st Call and already have them in our contacts for our future needs!! Way to go!! A huge thank you to Melissa, Justin and Jason for making our day!! I highly recommend this family business and I will be letting friends and family know about our experience today.
Nancy Carroll
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February 27, 2026
I called with an urgent repair need today. The office staff were very helpful and courteous and got me on the schedule for a tech to get to me within an hour. The tech arrived promptly when they said they would be here. After assessing my needs and giving me an estimate, they were able to jump right in and get the job done. Justin was awesome and professional. Work was completed in the time frame they had estimated repairs to take. Thank you for the great service!
Lisa Reyna (Texas Mom)
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January 27, 2026
I called due to a broken pipe and I wasn’t able to get the water off. They were very helpful and sent someone right away.
Greg and Fred arrived quickly and were very knowledgeable and friendly. They got things taken care of, and went above and beyond, even doing an outstanding job applying new insulation for me. I appreciate when the work looks like it was done by a professional! I love my home and appreciate when the pros take pride in their work.
They were all very helpful from start to finish. I highly recommend!
C b
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June 07, 2026
Karl and Mike came out to work on a water leak i had on my front yard corner of my house.they were both so kind and generous. Very professional approach and wise in their field of work. I appreciate them taking the time to come out to get this leak done for me last minute. I wasnt expecting something like this to happen. I was freaking out and was worried about it. They both help me to feel at ease on knowledge they had in plumbing. Thank you Karl And Mike for you're kindness and doing an amazing job today. God Bless y'all both.
Leslie Gutierrez
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February 22, 2026
Great service from Nate and Steve! When we had an emergency and our water was shut off we needed someone to come out fast. Not only did 1st Call answer on a Sunday they had someone out to us within 20 minutes. Nate and Steve had us back up and running an hour later. Thanks to them we can have our new refrigerator installed tomorrow with no issue. Highly recommend this business.
Our Address
5511 Brewster St, San Antonio, TX 78233, USA
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Today SAWS came to my home and said there was a leak on the city cutoff and they replaced it but found that there was also a large leak on the customer side too and after showing me, I realized that this was an true emergency issue and I needed help quick!! I looked at several Companies online and something was making me look again at 1st Call Plumbing. I never done business with them before but I still decided to try them and WOW am I glad I did!! They say first impressions are everything and my initial call with Melissa was awesome! She recognized the fact that I was stressing a little bit and said she would have someone in about 30 minutes that the technician was just leaving another job. I felt so much better after that and then Justin and Jason came out in (I swear like 20 minutes), very professional, they listened to me (without interruption!!) then assessed the issue and gave me options and never once did I ever feel pressured into anything. He showed me and explained in detail how they would tackle this and what to expect, which I appreciated! After digging some of the yard and seeing that this was originals old pipe from the 1940’s, brittle and downright corrosive, I told them it’s an investment and I ok’d the replacement. Now all complete and my wife and I are super happy with 1st Call and already have them in our contacts for our future needs!! Way to go!! A huge thank you to Melissa, Justin and Jason for making our day!! I highly recommend this family business and I will be letting friends and family know about our experience today.
I called with an urgent repair need today. The office staff were very helpful and courteous and got me on the schedule for a tech to get to me within an hour. The tech arrived promptly when they said they would be here. After assessing my needs and giving me an estimate, they were able to jump right in and get the job done. Justin was awesome and professional. Work was completed in the time frame they had estimated repairs to take. Thank you for the great service!
I called due to a broken pipe and I wasn’t able to get the water off. They were very helpful and sent someone right away. Greg and Fred arrived quickly and were very knowledgeable and friendly. They got things taken care of, and went above and beyond, even doing an outstanding job applying new insulation for me. I appreciate when the work looks like it was done by a professional! I love my home and appreciate when the pros take pride in their work. They were all very helpful from start to finish. I highly recommend!
Karl and Mike came out to work on a water leak i had on my front yard corner of my house.they were both so kind and generous. Very professional approach and wise in their field of work. I appreciate them taking the time to come out to get this leak done for me last minute. I wasnt expecting something like this to happen. I was freaking out and was worried about it. They both help me to feel at ease on knowledge they had in plumbing. Thank you Karl And Mike for you're kindness and doing an amazing job today. God Bless y'all both.
Great service from Nate and Steve! When we had an emergency and our water was shut off we needed someone to come out fast. Not only did 1st Call answer on a Sunday they had someone out to us within 20 minutes. Nate and Steve had us back up and running an hour later. Thanks to them we can have our new refrigerator installed tomorrow with no issue. Highly recommend this business.