Stacy was the best. Friendly and very knowledgeable. She put my mind at ease and let me know what was necessary and what wasn't. Totally upfront pricing and when the work could be done. Gave me lots of options. I found myself a reliable plumbing facility. Thank you!!
Rachel Shepherd
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May 20, 2026
I highly recommend requesting Stacy for all of your plumbing needs. She was thorough, professional, helpful and informative. She spoke so I could understand, ran multiple tests after the issue was addressed, and walked me through multiple options to prevent the issue in the future. She was kind as well which is the most important to me. I run a retail location and the professionalism she carried was unmatched. She used her judgment in when to include me while I was working so she did not distract me from my day to day. Loved her and the service. Thank you, Stacy!
Dawson Family
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December 17, 2025
We have found our new go-to plumber! 1-Tom-Plumber is one of the best service providers we have ever encountered. Our pipes burst late at night and the next morning Marquez and Brindy were at our house ready to repair and restore our water service. They were prompt, knowledgeable, professional, and such a pleasure to work with. Not only did they replace and upgrade our burst pipes, they installed our new touch kitchen faucet. The price was fantastic for all of the work they completed, and they even gave us a complimentary plunger and a tennis ball for our dog! When we called other providers, an A.I. assistant would answer the phone and run us around in circles. When we called 1-Tom, an actual human answered the phone (even late at night) and set everything up for us - just awesome!! Highly, highly recommended.
Michael Montalvo
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June 12, 2026
Wonderful experience. The whole process was smooth. As a young business owner this was a weight off my shoulders! So glad I went with 1-Tom! Dan McKinney was excellent!
Stephen Plowcha
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December 06, 2025
Tyler and Marques were knowledgeable and helped us understand complex plumbing issues in a very old house. We had significant roots growing through the sewer line, and they stayed late to make progress - eventually Tyler had to come back on another day, which was understandable given the severity of the roots. He was able to show us on his camera that the line was in fact clear.
I do wish the communication was clearer on scheduling throughout the process, as there was some confusion around the Thanksgiving weekend with having the correct tools available, or when exactly there would be availability for the job - not to the fault of the specific guys that helped us.
Overall we had a great experience with 1-Tom and look forward to working with them in the future.
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2967 E 6th Ave Suite 102, Columbus, OH 43219, USA
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Stacy was the best. Friendly and very knowledgeable. She put my mind at ease and let me know what was necessary and what wasn't. Totally upfront pricing and when the work could be done. Gave me lots of options. I found myself a reliable plumbing facility. Thank you!!
I highly recommend requesting Stacy for all of your plumbing needs. She was thorough, professional, helpful and informative. She spoke so I could understand, ran multiple tests after the issue was addressed, and walked me through multiple options to prevent the issue in the future. She was kind as well which is the most important to me. I run a retail location and the professionalism she carried was unmatched. She used her judgment in when to include me while I was working so she did not distract me from my day to day. Loved her and the service. Thank you, Stacy!
We have found our new go-to plumber! 1-Tom-Plumber is one of the best service providers we have ever encountered. Our pipes burst late at night and the next morning Marquez and Brindy were at our house ready to repair and restore our water service. They were prompt, knowledgeable, professional, and such a pleasure to work with. Not only did they replace and upgrade our burst pipes, they installed our new touch kitchen faucet. The price was fantastic for all of the work they completed, and they even gave us a complimentary plunger and a tennis ball for our dog! When we called other providers, an A.I. assistant would answer the phone and run us around in circles. When we called 1-Tom, an actual human answered the phone (even late at night) and set everything up for us - just awesome!! Highly, highly recommended.
Wonderful experience. The whole process was smooth. As a young business owner this was a weight off my shoulders! So glad I went with 1-Tom! Dan McKinney was excellent!
Tyler and Marques were knowledgeable and helped us understand complex plumbing issues in a very old house. We had significant roots growing through the sewer line, and they stayed late to make progress - eventually Tyler had to come back on another day, which was understandable given the severity of the roots. He was able to show us on his camera that the line was in fact clear. I do wish the communication was clearer on scheduling throughout the process, as there was some confusion around the Thanksgiving weekend with having the correct tools available, or when exactly there would be availability for the job - not to the fault of the specific guys that helped us. Overall we had a great experience with 1-Tom and look forward to working with them in the future.